Job summary
Please see our additional info sheet for full details of our service
An exciting opportunity has arisen for enthusiastic and forward-thinking mental health clinician to join our established team of practitioners. Applications are welcome from registered Mental Health Nurses, Social Workers and Occupational Therapists.
You will be based within and work collaboratively with Medvivo staff at their base in Chippenham and enable NHS 111 callers to receive an appropriate mental health service where indicated.
You will work collaboratively with a range of internal and external teams and agencies to support and enhance current mental health urgent care service provision across the BSW system. You will inspire and support others to deliver a high quality and effective urgent care intensive service for service users and carers.
Working in partnership with the team manager and senior practitioners, the post holder will ensure excellent clinical standards and effective workload management; this will be underpinned by robust and effective supervision processes. The role is primarily focussed on assessing and providing support to NHS 111 callers with a wide spectrum of mental health presentations advising on next steps and referring for further care when appropriate. The role will necessitate working within a rotational shift pattern to cover 24 hours a day, 7 days a week.
Main duties of the job
At present we operate 7 days a week 16.00 to 00.00 and from 09:00 to 00.00 weekends and bank holidays. As a service we are moving into the next phase to providing a core 24/7 mental health service as part of the major national implementation programme and introducing additional shifts to cover 24 hours/day, 7 days/week.
The role will include: Completing telephone mental health triages and providing advice and guidance to callers to NHS 111.Undertaking telephone based assessments and making onward referrals to services when clinically indicated.Working in collaboration with AWP BSW services such as Intensive Teams, Acute Hospital Liaison, Care Home Liaison, Police Control Room Triage and Health Based Place of Safety.Provide advice and guidance to Medvivo clinicians and other statutory and commissioned services.
About us
AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) are a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (BANES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.
Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
Medvivo has an excellent reputation for providing round the clock health and care services that are rated highly by their patients and services users. Their commitment to delivering outstanding care was recognized by the CQC who rated their services as "Outstanding."
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Job description
Job responsibilities
- To delivery of high quality and effective intensive out of hours Urgent Care mental health service for service users, carers and professionals calling the NHS 111 service. 2. To ensure the appropriate care pathway is identified focussed on the management of risk and prevent hospital admission for service users with the most complex and acute needs where appropriate. 3. To co-ordinate, undertake and/or support the specialist assessment of physiological and/or psychological functioning for service users with complex and health and wellbeing needs, in an emergency for service users, who may be acutely unwell, distressed and in crisis. 4. To be responsible for, ensuring that calls made to NHS 111 enter an appropriate mental health care pathway using appropriate frameworks in line with evidencebased practice, including strategies to manage risk for service users with complex needs and their carers, bringing in other resources as required. 5. To develop and maintain, good partnership working with other services throughout all urgent care episodes, including core partnership working with Medvivo 111 staff and regular liaison with other statutory agencies. Including the Police Service, Ambulance Service and Social Service Emergency Duty Teams. In addition to Primary Health Care Teams, inpatient and intensive services, the Third Sector and with nominated carers/advocates. 6. Develop and maintain communication with a wide range of people/services/ agencies about complex matters or in complex situations with the purpose of sharing developing or resolving difficult or complex issues for the benefit of service users/carer and the service. 7. To represent the organisation in a range of circumstances, settings, presenting, facilitating or explaining as appropriate and dealing with any questions or difficulties as they arise 8. To personally build and lead others to build, hope inspiring relationships with service users, which acknowledge the personal journey of each person, and focus on strengths and aspirations to allow the creation of meaningful personal recovery plans. 9. To be responsible for the protection of individuals from abuse and harm in line with local safeguarding policies and procedures, by developing and reviewing with others protection plans and management strategies, ensuring the appropriate sharing of information. 10. Personally and leading others to collaboratively and sensitively work with individuals with a range of mental health needs to develop skills to manage their own health in accordance with their personal recovery plan, by actively promoting and using approaches which are affirming, build on strengths, identify past positive experiences and success, and use small steps to move towards the persons goal.11. To work with the Team Manager and Senior Practitioners to ensure the continuing improvements to the service in line with organisational goals. 12. To maintain health and social care record, ensuring both paper and electronic records are kept up to date in accordance with professional and organisational standards. 13. Report and record within agreed timeframes, all activity relating to information reporting and performance requirements. 14. To participate in, and deliver as required, management, caseload and clinical supervision in accordance with trust policy. 15. Demonstrate responsibility for developing own practice in line with professional qualifications and for the development of others, both practitioners, and those in training.16. To adhere to professional codes of conduct ensuring required skills and competencies required are maintained. 17. Promote monitor and maintain best practice in health, safety and security of self and others, undertaking assessments and taking appropriate action where required. 18. Work with the Team Manager and Senior Practitioners to develop a culture that promotes equality and values diversity. 19. To participate in local arrangements in order to ensure consistent care to service users across the local geography.
Job description
Job responsibilities
- To delivery of high quality and effective intensive out of hours Urgent Care mental health service for service users, carers and professionals calling the NHS 111 service. 2. To ensure the appropriate care pathway is identified focussed on the management of risk and prevent hospital admission for service users with the most complex and acute needs where appropriate. 3. To co-ordinate, undertake and/or support the specialist assessment of physiological and/or psychological functioning for service users with complex and health and wellbeing needs, in an emergency for service users, who may be acutely unwell, distressed and in crisis. 4. To be responsible for, ensuring that calls made to NHS 111 enter an appropriate mental health care pathway using appropriate frameworks in line with evidencebased practice, including strategies to manage risk for service users with complex needs and their carers, bringing in other resources as required. 5. To develop and maintain, good partnership working with other services throughout all urgent care episodes, including core partnership working with Medvivo 111 staff and regular liaison with other statutory agencies. Including the Police Service, Ambulance Service and Social Service Emergency Duty Teams. In addition to Primary Health Care Teams, inpatient and intensive services, the Third Sector and with nominated carers/advocates. 6. Develop and maintain communication with a wide range of people/services/ agencies about complex matters or in complex situations with the purpose of sharing developing or resolving difficult or complex issues for the benefit of service users/carer and the service. 7. To represent the organisation in a range of circumstances, settings, presenting, facilitating or explaining as appropriate and dealing with any questions or difficulties as they arise 8. To personally build and lead others to build, hope inspiring relationships with service users, which acknowledge the personal journey of each person, and focus on strengths and aspirations to allow the creation of meaningful personal recovery plans. 9. To be responsible for the protection of individuals from abuse and harm in line with local safeguarding policies and procedures, by developing and reviewing with others protection plans and management strategies, ensuring the appropriate sharing of information. 10. Personally and leading others to collaboratively and sensitively work with individuals with a range of mental health needs to develop skills to manage their own health in accordance with their personal recovery plan, by actively promoting and using approaches which are affirming, build on strengths, identify past positive experiences and success, and use small steps to move towards the persons goal.11. To work with the Team Manager and Senior Practitioners to ensure the continuing improvements to the service in line with organisational goals. 12. To maintain health and social care record, ensuring both paper and electronic records are kept up to date in accordance with professional and organisational standards. 13. Report and record within agreed timeframes, all activity relating to information reporting and performance requirements. 14. To participate in, and deliver as required, management, caseload and clinical supervision in accordance with trust policy. 15. Demonstrate responsibility for developing own practice in line with professional qualifications and for the development of others, both practitioners, and those in training.16. To adhere to professional codes of conduct ensuring required skills and competencies required are maintained. 17. Promote monitor and maintain best practice in health, safety and security of self and others, undertaking assessments and taking appropriate action where required. 18. Work with the Team Manager and Senior Practitioners to develop a culture that promotes equality and values diversity. 19. To participate in local arrangements in order to ensure consistent care to service users across the local geography.
Person Specification
Qualifications
Essential
- Registration relevant for the role
- Diploma level/degree in relevant health/social care profession
Desirable
- Relevant post-registration qualifications
Experience
Essential
- Substantial post-registration experience in frontline mental health services
- Developed understanding of the recovery principles and role of secondary mental health services
- Experience of undertaking carers' assessments
- Experience of mentoring/assessing students and learners
- Experience of assessing risk and developing risk strategies.
- Ability to articulate detailed understanding of relevant legal frameworks/legislation
Desirable
- Experience gained in a wide variety of settings
Skills
Essential
- Able to deliver from a range of key therapeutic interventions
- Highly developed verbal communications skills, ability to engage with people of all levels
- Highly developed active listening skills
- Highly developed written communications skills, experience of compiling and sorting notes and reports
- IT skills including competent use of Microsoft Office and use of electronic record keeping systems
- Mobile with the facility to move quickly across a geographically dispersed area
Person Specification
Qualifications
Essential
- Registration relevant for the role
- Diploma level/degree in relevant health/social care profession
Desirable
- Relevant post-registration qualifications
Experience
Essential
- Substantial post-registration experience in frontline mental health services
- Developed understanding of the recovery principles and role of secondary mental health services
- Experience of undertaking carers' assessments
- Experience of mentoring/assessing students and learners
- Experience of assessing risk and developing risk strategies.
- Ability to articulate detailed understanding of relevant legal frameworks/legislation
Desirable
- Experience gained in a wide variety of settings
Skills
Essential
- Able to deliver from a range of key therapeutic interventions
- Highly developed verbal communications skills, ability to engage with people of all levels
- Highly developed active listening skills
- Highly developed written communications skills, experience of compiling and sorting notes and reports
- IT skills including competent use of Microsoft Office and use of electronic record keeping systems
- Mobile with the facility to move quickly across a geographically dispersed area
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
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