Job summary
The Mental Health Integrated Access Partnership (IAP) is looking for an experienced and enthusiastic individual to join their award-winning and nationally-recognised model as a Service Manager.
You will be responsible for the delivery of new models of care across the partnership working in an innovative collaboration with between BrisDoc Healthcare Services, Avon and Wiltshire Mental Health Partnership Foundation Trust and South Western Ambulance Service NHS Foundation Trust - as well as Avon and Somerset Police, Avon Fire and Rescue, and voluntary sector organisations.
The IAP provides a range of remote and face to face integrated physical and mental health responses across 999, 111 and crisis care.
The role will be working within an established multidisciplinary and multi-organisational team at different bases across Bristol, North Somerset and South Gloucestershire with occasional travel across the South West required. The service is 24/7 with occasional requirements to work out of hours to support the needs of the service.
Main duties of the job
You will lead the development and delivery of new business opportunities in the IAP to an agreed set of aims and objectives which are defined, delivered and monitored through an integrated governance approach. You will work collaboratively across organisational boundaries to deliver new models of care, including AWP services. The role will also work closely with a range of external partners, including Voluntary, Charitable and Social Enterprise organisations and emergency services.
About us
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust):a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.
Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Job description
Job responsibilities
1. To provide operational management and leadership for the Community Services within a local care pathway, including Community Mental Health Teams or equivalent, Assertive Outreach Teams and Early Intervention in Psychosis Teams.2. To directly manage and supervise the Community Team Managers and associated staff within the specific service area, providing cross-cover for colleagues as necessary.3. To contribute to the delivery of the Locality Deliver Unit Integrated Business Plan, to ensure delivery of key targets in relation to service performance, integrated governance, workforce planning, partnership development and financial sustainability.4. To work in close partnership with Service Users, Carers, Clinical Staff, Trust Performance Management and Finance Staff, Corporate Services, Human Resources, Community Care, Independent and Not for Profit Organisations in the delivery of operational services.5. The post holder will contribute to the development of the identity and structure of the LDU and Area-wide service through the creation of clear lines of accountability within their service for all key result areas and performance management arrangements.6. The post holder will share LDU corporate responsibility including: Financial duties Obligations under Health & Safety and Fire Safety Delivery of Standards for Better Health, including Infection Control Policies for clinical and organisational risk management including ICPA Other performance requirements as set out in the LDU Balanced Scorecard & Accountability Agreement Strategies for modernisation, innovation and sustainability.Key Result Areas1. To take management and leadership responsibility for the operational delivery of services within the designated service area.2. To manage the capacity of the service using established tools and techniques including entry and exit criteria, and highlight underlying issues to the Area Manager.3. To manage the performance of the service in line with defined measures contained within the LDU Balanced Scorecard and associated processes. This includes information management and timely and accurate data entry at team level.4. To work closely with acute care colleagues to ensure seamless delivery of the pathway of services within the local area, addressing bottlenecks and working collaboratively to find solutions, which improve patient flow and experience.5. To represent the Trust professionally and positively at all times, with staff, local partners, service users and carers.6. To contribute to the development of a Service Strategy for LDU services at a local level in line with LDU objectives.7. To contribute to the Integrated Business Plan for the Area and LDU as part of the LDU delivery strategy and AWPs overarching Integrated Business Plan.8. To contribute to the Area Integrated Governance structure and objectives and to establish clear and effective mechanisms to ensure ownership of governance at all levels throughout the Service area.9. To deliver operational services in line with national, Trust and LDU strategic objectives and policies.10. To liaise with service users, carers, staff and partners in both statutory and non-statutory fields, ensuring that there is shared understanding of service provision and commitments.11. To be responsible for the delivery of Health and Safety responsibilities as required by statute, regulation, legal obligation and Trust policies within the service area.12. To ensure full compliance of all staff within the service with key mechanisms to support the clinical delivery of service including the Integrated Care Programme Approach and/or Single AssessmentProcess, Records Management, Health and Social Care data entry, Incident reporting, Serious Untoward Incident Review and Complaints.13. To implement and monitor effective processes for the line management of staff including: agreeing and maintaining appropriate team/ward establishments, caseload management, controlling use of overtime, bank and agency and ensuring processes are undertaken for recruitment, induction, objective setting, appraisal, supervision, rostering, vacancy management, absence management, investigations and grievances.14. To ensure staff compliance with Safeguarding processes to protect Users, Carers and Vulnerable Adults.15. To ensure compliance with legal and statutory duties related to Mental Health Act, Mental Capacity Act, Police and Criminal Evidence Act.16. To manage the allocated budget for the service area within Trust Standing Financial Instructions, delivering key financial planning actions at key stages of AWPs Annual Business planning cycle and delivering financial sustainability through achievement of financial balance.17. To manage the performance of individuals and teams required to ensure the clear delivery of Trust, LDU, Area and service area objectives.18. To implement strategies for LDU workforce planning and staff development within the service area.19. To contribute to the leadership of service area redesign promoting the development of practice in line with national policies and evidence base.20. To ensure involvement of the team leaders in service area planning, delivery, choice, and governance including the maintenance of links with key groups/networks.21. To ensure that services are planned and delivered with sensitivity to the diversity of the communities it serves.22. To contribute towards the management of identified projects within the service area.23. To undertake investigations of serious untoward incidents, complaints, disciplinaries and grievances24. To maintain effective communication with Staff, Unions, Service Users and Carers.25. To ensure that meaningful staff involvement takes place within the service area in order that commitment and ownership are maximised and staff have the opportunity, where possible, to influence service provision.26. To contribute to the maintenance of the Trust estate from which LDU services are delivered; engaging with hotel services management structures to ensure, facilities management, building maintenance, transport, medical devices and waste management objectives at Area and Service area levels are achieved.27. To contribute to the development of information packs, contingency plans, in and out of hours responses to unplanned events such as pandemic flu, winter challenges, estate disaster.28. To contribute to the provision of an out of hours on call rota.
Job description
Job responsibilities
1. To provide operational management and leadership for the Community Services within a local care pathway, including Community Mental Health Teams or equivalent, Assertive Outreach Teams and Early Intervention in Psychosis Teams.2. To directly manage and supervise the Community Team Managers and associated staff within the specific service area, providing cross-cover for colleagues as necessary.3. To contribute to the delivery of the Locality Deliver Unit Integrated Business Plan, to ensure delivery of key targets in relation to service performance, integrated governance, workforce planning, partnership development and financial sustainability.4. To work in close partnership with Service Users, Carers, Clinical Staff, Trust Performance Management and Finance Staff, Corporate Services, Human Resources, Community Care, Independent and Not for Profit Organisations in the delivery of operational services.5. The post holder will contribute to the development of the identity and structure of the LDU and Area-wide service through the creation of clear lines of accountability within their service for all key result areas and performance management arrangements.6. The post holder will share LDU corporate responsibility including: Financial duties Obligations under Health & Safety and Fire Safety Delivery of Standards for Better Health, including Infection Control Policies for clinical and organisational risk management including ICPA Other performance requirements as set out in the LDU Balanced Scorecard & Accountability Agreement Strategies for modernisation, innovation and sustainability.Key Result Areas1. To take management and leadership responsibility for the operational delivery of services within the designated service area.2. To manage the capacity of the service using established tools and techniques including entry and exit criteria, and highlight underlying issues to the Area Manager.3. To manage the performance of the service in line with defined measures contained within the LDU Balanced Scorecard and associated processes. This includes information management and timely and accurate data entry at team level.4. To work closely with acute care colleagues to ensure seamless delivery of the pathway of services within the local area, addressing bottlenecks and working collaboratively to find solutions, which improve patient flow and experience.5. To represent the Trust professionally and positively at all times, with staff, local partners, service users and carers.6. To contribute to the development of a Service Strategy for LDU services at a local level in line with LDU objectives.7. To contribute to the Integrated Business Plan for the Area and LDU as part of the LDU delivery strategy and AWPs overarching Integrated Business Plan.8. To contribute to the Area Integrated Governance structure and objectives and to establish clear and effective mechanisms to ensure ownership of governance at all levels throughout the Service area.9. To deliver operational services in line with national, Trust and LDU strategic objectives and policies.10. To liaise with service users, carers, staff and partners in both statutory and non-statutory fields, ensuring that there is shared understanding of service provision and commitments.11. To be responsible for the delivery of Health and Safety responsibilities as required by statute, regulation, legal obligation and Trust policies within the service area.12. To ensure full compliance of all staff within the service with key mechanisms to support the clinical delivery of service including the Integrated Care Programme Approach and/or Single AssessmentProcess, Records Management, Health and Social Care data entry, Incident reporting, Serious Untoward Incident Review and Complaints.13. To implement and monitor effective processes for the line management of staff including: agreeing and maintaining appropriate team/ward establishments, caseload management, controlling use of overtime, bank and agency and ensuring processes are undertaken for recruitment, induction, objective setting, appraisal, supervision, rostering, vacancy management, absence management, investigations and grievances.14. To ensure staff compliance with Safeguarding processes to protect Users, Carers and Vulnerable Adults.15. To ensure compliance with legal and statutory duties related to Mental Health Act, Mental Capacity Act, Police and Criminal Evidence Act.16. To manage the allocated budget for the service area within Trust Standing Financial Instructions, delivering key financial planning actions at key stages of AWPs Annual Business planning cycle and delivering financial sustainability through achievement of financial balance.17. To manage the performance of individuals and teams required to ensure the clear delivery of Trust, LDU, Area and service area objectives.18. To implement strategies for LDU workforce planning and staff development within the service area.19. To contribute to the leadership of service area redesign promoting the development of practice in line with national policies and evidence base.20. To ensure involvement of the team leaders in service area planning, delivery, choice, and governance including the maintenance of links with key groups/networks.21. To ensure that services are planned and delivered with sensitivity to the diversity of the communities it serves.22. To contribute towards the management of identified projects within the service area.23. To undertake investigations of serious untoward incidents, complaints, disciplinaries and grievances24. To maintain effective communication with Staff, Unions, Service Users and Carers.25. To ensure that meaningful staff involvement takes place within the service area in order that commitment and ownership are maximised and staff have the opportunity, where possible, to influence service provision.26. To contribute to the maintenance of the Trust estate from which LDU services are delivered; engaging with hotel services management structures to ensure, facilities management, building maintenance, transport, medical devices and waste management objectives at Area and Service area levels are achieved.27. To contribute to the development of information packs, contingency plans, in and out of hours responses to unplanned events such as pandemic flu, winter challenges, estate disaster.28. To contribute to the provision of an out of hours on call rota.
Person Specification
Experience
Essential
- Significant experience of managing health and/or social care staff and services.
Desirable
- Formal management qualification at post-graduate diploma level
Person Specification
Experience
Essential
- Significant experience of managing health and/or social care staff and services.
Desirable
- Formal management qualification at post-graduate diploma level
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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