Job responsibilities
Clinical Responsibilities, Patient Contact
The post holder is clinically accountable for the clinical and technical delivery of the BaNES Talking therapies service, in collaboration with the trust .
Leads the involvement of service users in the service evaluation, development and delivery activities.
Responsible for responding to complaints and concerns raised by service users and carers in person, in writing and by telephone.
Leads on investigations both internal and external to the service: managing clinical concerns and disciplinary processes as required.
Administrative Responsibilities
Undertake administrative tasks in relation to own work.
Able to use the range of Microsoft Office applications to support the role and engagement with partners
Use Trust-approved electronic systems as required to monitor and report service and staff related issues
Responsibility for Information & Information Systems
As information asset owner, be accountable for information management and data protection requirements.
To lead the implementation of systems to record outcomes aligned to Trust systems
To manage a single information system required for patient throughput.
Responsible for the data collections and submits reports in a timely manner and keep updated with the service's data set requirements.
Responsibility for Planning/Organising & Strategic/Business Development
Responsible for service and operational management of the BaNES talking therapies service to ensure fidelity to the National IAPT model
Leads the implementation programme to ensure the model of service delivery is compliant with National IAPT and NICE guidance in line with the stepped care model.
Responsible for ensuring there are robust processes for the collating, monitoring and reporting on all KPIs required for the service returns.
To frequently liaise with other agencies, including local authorities, commissioners and other health and social care providers to coordinate activities that support widening access into Talking Therapies services
Policy Development
Responsible for policy proposal, development and implementing department policies required to support service developments.
Involved in the development and implementation of Trust policies and procedures.
To design and set up the operational development of the service in line with the commissioning specification and IAPT tender documentation.
Service Development, Project Management
Project manage and develop mobilisation plans in consultation with all partners, the Operational Manager and CCG Commissioners to meet the service requirements.
To project manage and report impact of the operational implementation of the service.
To set up processes to evaluate implementation progress of related projects & new initiatives.
To liaise with Commissioners and Strategic Managers to ensure service development fits the service specification as the service grows and develops and meets Key Performance Indicators as set out within the service specification.
To keep abreast of the developments in the Talking Therapies programmes nationally and to develop the service accordingly
Financial Responsibilities
Budget holder for service and procurement of physical assets or supplies for the service
Personal duty of care to complete time sheets, mileage forms, expense claim sheets etc., accurately and in a timely manner, providing receipts as required
Responsibility for Physical Resources, Estates, Hotel Services
Line manages staff in line with professional standards and Trust policies that include annual appraisal and regular supervision
Ensure robust policies are in operation for security, care and maintenance of equipment, ensuring value for money regarding replacement and usage of equipment.
Responsible for the health and safety of staff and visitors in the work place and lone working.
Research, Audit & Governance
To keep abreast of the developments in programmes nationally and to develop the service accordingly
Occasionally contributes to programmes of Research and development.
Actively promotes and supports access to research programmes
Analysis and Judgement
Manages highly complex facts or situations requiring analysis, interpretation comparison of a range of options to ensure targets are understood by staff and that robust mechanisms are in operation to enable performance and activity to be managed across the service based on the commissioning specification.
Responsible for service activity and formulations of reports for the trust and commissioning partners
Staff Management, Training and Development, HR
Accountable for the line management of staff
Responsible for role development and recruitment of staff including the delivery of training as needed
Responsible to the effective supervision staff within the service.
To formulate the annual training needs of the service and secure additional funding and placement via Health Education England
Work in collaboration with the team managers to ensure the development of a comprehensive service local induction programme.
Liaison with Health Education England and the recruitment of trainees into service as part of the national training programme.
To work closely with the BaNEs Talking therapies senior team in fostering the culture of the service.
To ensure management supervision structures are in place and supervision occurs in line with the trust and national standards.
Oversee any sub contractual relationships and ensure the necessary governance, service level agreements and assurance is in place.
Communication
Effectively and sensitively negotiate, influence and communicate with senior staff internal and outside of the organisation in relation to highly complex and sensitive information. Such communication may occur within a hostile or antagonistic environment due to the message being unwelcome to the recipients.
To establish effective communication systems with GP practices to ensure they are well informed about the service and how to access it and that relationship with them is well managed.
To ensure the Primary Care Community is fully briefed on the plans for the service and to work with them to co-ordinate referral mechanisms and develop protocols.
To liaise with the secondary Mental Health to develop referral protocols, agree interface requirements and work effectively to meet patient need.
To develop written guidelines about referral mechanisms and to distribute them to all service referrers.
To ensure that the service is well publicised to potential service users.
To develop self-referral mechanisms and public awareness of the service.
To develop a communications plan to maximise uptake and meet prevalence targets using innovative ways to engage potential service users.
Communicates in a way which recognises difference and ensures that people feel included and their individual communication needs are met.
Personal Responsibilities
The post holder must:
Comply with the terms of the contract of employment, the Staff Compact and the Trusts Statement of Values and Behaviours.
Be aware of, comply with and keep up to date with all Trust Policies and Procedures and other communications relevant to the role.
Maintain registration with the appropriate professional body where applicable and comply with the relevant code of conduct and standards of professional practice.
Fully participate in management, clinical and professional supervision sessions relevant to the role, as required by the Trust.
Fully participate in annual appraisal and appraisal reviews.
Maintain up to date knowledge and competency in the skills required to perform safely and effectively in the role. Undertake relevant training (including statutory and mandatory training) and be responsible for personal development agreed with the line manager and in line with the requirements of the AFC Knowledge and Skills Framework
Other Requirements
The post holder may be required to undertake duties not specified in the job description, but which are commensurate with the role and/or band as required by service need.
The post holder may be required to work in different locations as required by service need.
The post holder may be required to work flexible hours as required by service need.
There may be a requirement to change the job description in light of developing service needs.
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