IT Clinical Systems Manager

Avon & Wiltshire Mental Health Partnership NHS Trust

This job is now closed

Job summary

Avon & Wiltshire Mental Health Partnership NHS Trust has an exciting opportunity for an experienced, highly motivated IT Clinical Systems Manager to join our dynamic Information Technology Department.

You will be responsible for development, performance monitoring / assurance, maintenance and support of the Trust's key clinical systems. In addition, managing the systems team who support and develop the Trust's electronic patient record systems. Currently Rio, iaptus , patient engagement platform (Dr Doctor) and other clinical systems are in use. Therefore, prior experience of any of these systems would be considered highly desirable.

You will be passionate about delivering excellent services to healthcare staff and service users. Developing and managing positive relationships internally and externally. Supporting and managing projects will also feature as part of the role and you will be the system expert on various transformation projects, both for on-boarding new or enhancing existing systems. Being organised, planning and managing resources and stakeholders effectively and the ability to apply experience of business and systems analysis and team management skills will be essential.

Main duties of the job

Team Manager for systems team, providing expert guidance and a mentor to team members managing team workload and provision of an efficient and effective support and development service meeting SLA's.

Monitor operational systems and interfaces for faults, performance and stability issues, fixing problems where needed within agreed SLAs.

Effective management of third-party suppliers.

Specialist technical lead to provide expertise in installing, testing, configuring, upgrading, documenting and maintaining both externally and internally supplied clinical systems needed to support systems lifecycle management and the Trust's IT programme.

Responsible for the investigation, review, planning and specification of all systems including update to existing or introduction of new IT Systems.

Ensure that all software released follows the agreed Change Control process.

Participate in business continuity and disaster recovery planning, ensuring that they are up to date from an application perspective and provide support if invoked.

Ensure applications are compliant with the Data Protection Act and Information Governance toolkit, in conjunction with the application Information Asset Owner and gather evidence to complete the Data Security and Protection (DSP) Toolkit.

Being organised, planning and managing resources and stakeholders effectively. The ability to apply experience of business and systems analysis, project and team management skills will be essential.

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Date posted

12 January 2024

Pay scheme

Agenda for change

Band

Band 7

Salary

£43,742 to £50,056 a year

Contract

Permanent

Working pattern

Full-time

Reference number

342-CS012-0124

Job locations

Bath NHS House (Majority home working)

Newbridge Hill

Bath

BA1 3QE

Job description

Job responsibilities

Please refer to full Job Description and Person Specification attached for full details on the specifications for this role.

Please note that we generally appoint at the first pay point of the scale indicated in the advert, unless you are transferring from another NHS organisation when other arrangements apply.

Job description

Job responsibilities

Please refer to full Job Description and Person Specification attached for full details on the specifications for this role.

Please note that we generally appoint at the first pay point of the scale indicated in the advert, unless you are transferring from another NHS organisation when other arrangements apply.

Person Specification

Education and Qualification

Essential

Educated to Degree level or equivalent experience
An understanding of PRINCE2 project management methodology or equivalent experience

Desirable

ITIL Service Level Management certification or equivalent experience

Skills and Abilities

Essential

Logical approach fault monitoring and problem solving
Interpersonal and people handling skills, including ability to be diplomatic and persuasive and achieve conflict resolution
Able to multitask and analyse information from a range of sources
Ability to follow defined processes and adhere to prevailing standards of governance
Coaching and mentoring skills with the ability to co-ordinate and train other staff members
Organisation, planning and managing resources and stakeholders effectively and the ability to apply experience of business and systems analysis, project and team management skills
Management of 3rd party Suppliers or other department staff to deliver specific tasks

Experience and Knowledge

Essential

Demonstrable experience of IT Systems Management
Excellent Communication skills and experience of communicating complex information to individuals and groups of stakeholders at all levels of an organisation and 3rd parties
In depth knowledge of all stages of the software development lifecycle (From requirements analysis through to deployment)
Experience of Team Management and providing expert guidance and a mentor to team members managing team workload and provision of an efficient and effective support and development service meeting SLA's
High level understanding of processes for 1st/2nd/3rd line support function in IT in the NHS or other organisations
Significant experience of software installation and configuration, system admin support & maintenance and upgrades
Excellent understanding of change / release and configuration management and supporting activities

Desirable

Experience of IT systems management in a healthcare setting
Knowledge of the NHS working practices, strategies and drivers for change

Person Specification

Education and Qualification

Essential

Educated to Degree level or equivalent experience
An understanding of PRINCE2 project management methodology or equivalent experience

Desirable

ITIL Service Level Management certification or equivalent experience

Skills and Abilities

Essential

Logical approach fault monitoring and problem solving
Interpersonal and people handling skills, including ability to be diplomatic and persuasive and achieve conflict resolution
Able to multitask and analyse information from a range of sources
Ability to follow defined processes and adhere to prevailing standards of governance
Coaching and mentoring skills with the ability to co-ordinate and train other staff members
Organisation, planning and managing resources and stakeholders effectively and the ability to apply experience of business and systems analysis, project and team management skills
Management of 3rd party Suppliers or other department staff to deliver specific tasks

Experience and Knowledge

Essential

Demonstrable experience of IT Systems Management
Excellent Communication skills and experience of communicating complex information to individuals and groups of stakeholders at all levels of an organisation and 3rd parties
In depth knowledge of all stages of the software development lifecycle (From requirements analysis through to deployment)
Experience of Team Management and providing expert guidance and a mentor to team members managing team workload and provision of an efficient and effective support and development service meeting SLA's
High level understanding of processes for 1st/2nd/3rd line support function in IT in the NHS or other organisations
Significant experience of software installation and configuration, system admin support & maintenance and upgrades
Excellent understanding of change / release and configuration management and supporting activities

Desirable

Experience of IT systems management in a healthcare setting
Knowledge of the NHS working practices, strategies and drivers for change

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.