Job summary
This opportunity within our South West Gambling Services will have links and liaison with our subcontractor Intuitive Thinking who will be building recovery, networks and communities for service users who have been through our service and maybe working with our third sector partners such as Ara.
This post will be working within a multidisciplinary team, working closely with service users, volunteers and colleagues to help support recovery from gambling harms and other vulnerabilities. The post holder will take an active part within this team and help shape this new and innovative service.
Main duties of the job
This role is focussed on providing appropriate, effective interventions and treatments to
people with problematic gambling behaviour and their carers (including friends and relatives) and their supporters in the community, enabling and assisting them to meet daily health, social care and well-being needs, in line with personal recovery goals, and facilitating engagement with mainstream services.
The Support and Recovery Lead will provide information, advice, support, and encouragement to current service users in contact with the South West Gambling service acting as a role model and utilising their life experiences to facilitate engagement and recovery.
They will support and take a leadership role in collaboration with Intuitive Thinking in the recruitment of the Peer Support Volunteer cohort, be responsible for the matching process and support the development and supervision requirements of the volunteers and apprentices working alongside and being the link into our contractor, Intuitive Thinking. They will also be responsible for the daily management of the Peer Support Volunteers, apprentice and their supervision.
About us
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care. We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset. Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Job description
Job responsibilities
- To respond to the needs of a diverse and geographically spread client group.
- Co-producing and jointly facilitating groups and activities for service users.
- To function in an autonomous fashion and as part of a team.
- To be able to prioritise workloads whilst maintaining standards.
- To be able to participate and contribute to audit as required.
- To provide and receive complex, sensitive information and ensure effective communication with service users and professionals, whilst acknowledging an understanding of the service user needs.
- To work collaboratively and effectively with Intuitive Thinking and act as a link from AWP to this subcontractor.
Job description
Job responsibilities
- To respond to the needs of a diverse and geographically spread client group.
- Co-producing and jointly facilitating groups and activities for service users.
- To function in an autonomous fashion and as part of a team.
- To be able to prioritise workloads whilst maintaining standards.
- To be able to participate and contribute to audit as required.
- To provide and receive complex, sensitive information and ensure effective communication with service users and professionals, whilst acknowledging an understanding of the service user needs.
- To work collaboratively and effectively with Intuitive Thinking and act as a link from AWP to this subcontractor.
Person Specification
Essential knowledge, skills and experience
Essential
- oEducated to degree level, professional or vocational qualification (eg NVQ, RMN, CQSW etc) in health and social care subjects or equivalent level of knowledge and/or practical experience of working in a health or social care setting.
- oLived experience of people with health or social care needs
- oThe ability to form and sustain a trusting relationship with service users/carers and Peer Mentors.
- oWell- developed listening skills and effective verbal communication skills to be able to engage appropriately with service users, carers, and colleagues, statutory and voluntary agencies, both face to face and by phone.
- oWritten communication skills, with the ability to produce written reports, maintain accurate records and establish statistical data.
- oThe ability, with supervision, to manage own workload in an effective and timely manner.
- oDemonstrate ability to use initiative appropriately, making decisions within the guidelines set.
- oAble to demonstrate a general understanding of working knowledge of the harms caused by problem gambling such as domestic abuse, financial and social issues iwith a positive non-judgemental approach towards people within the Gambling Harms service.
- oDemonstrate well developed written communication skills, with the ability to produce letters, written reports, maintain accurate records and record required statistical information.
- oWell-developed IT skills including competent use of Microsoft Office, and the use of electronic record keeping systems.
- oAble to demonstrate an understanding of confidentiality and work within AWP's policy framework.
- oDemonstrates an appreciation of the values that underpin the delivery of care.
- oTeam-working skills within a multi-disciplinary group.
- oAble to demonstrate an appreciation of equal opportunities/diversity issues.
- oPossess an enthusiasm for learning and development.
- oFlexible and adaptable to change.
- oExperience of supervising staff, volunteers or peer mentors.
- oAble to travel freely and flexibly across the local area in order to work effectively with service users and peer mentors.
Desirable
- oExperience of teaching/training individuals and groups.
- oExperience of working in a health and social care setting. 3
Person Specification
Essential knowledge, skills and experience
Essential
- oEducated to degree level, professional or vocational qualification (eg NVQ, RMN, CQSW etc) in health and social care subjects or equivalent level of knowledge and/or practical experience of working in a health or social care setting.
- oLived experience of people with health or social care needs
- oThe ability to form and sustain a trusting relationship with service users/carers and Peer Mentors.
- oWell- developed listening skills and effective verbal communication skills to be able to engage appropriately with service users, carers, and colleagues, statutory and voluntary agencies, both face to face and by phone.
- oWritten communication skills, with the ability to produce written reports, maintain accurate records and establish statistical data.
- oThe ability, with supervision, to manage own workload in an effective and timely manner.
- oDemonstrate ability to use initiative appropriately, making decisions within the guidelines set.
- oAble to demonstrate a general understanding of working knowledge of the harms caused by problem gambling such as domestic abuse, financial and social issues iwith a positive non-judgemental approach towards people within the Gambling Harms service.
- oDemonstrate well developed written communication skills, with the ability to produce letters, written reports, maintain accurate records and record required statistical information.
- oWell-developed IT skills including competent use of Microsoft Office, and the use of electronic record keeping systems.
- oAble to demonstrate an understanding of confidentiality and work within AWP's policy framework.
- oDemonstrates an appreciation of the values that underpin the delivery of care.
- oTeam-working skills within a multi-disciplinary group.
- oAble to demonstrate an appreciation of equal opportunities/diversity issues.
- oPossess an enthusiasm for learning and development.
- oFlexible and adaptable to change.
- oExperience of supervising staff, volunteers or peer mentors.
- oAble to travel freely and flexibly across the local area in order to work effectively with service users and peer mentors.
Desirable
- oExperience of teaching/training individuals and groups.
- oExperience of working in a health and social care setting. 3
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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