Job summary
NHSE have commissioned AWP to work with a number of partners in collaboration across the South West to develop and deliver psychologically informed programs and interventions using trauma informed approaches to help service users who are experiencing harms from gambling and are seeking help through third sector partners or GPs.
We are looking to appoint a Service Manager to be responsible for the management of the delivery of Gambling Harms services in the South West
Main duties of the job
To be responsible for the management of the delivery of Gambling Harms services in the South West. To manage and deliver community services within an integrated care pathway model, to an agreed set of aims and objectives which are defined, delivered and monitored through an integrated governance approach. To work in close collaboration with a range of partners services to ensure seamless delivery of care across the pathway of services. The post holder will have an understanding of addictive behaviours or direct experience of working within the gambling arena and supporting and managing a multidisciplinary team.
About us
AWP places recovery and reablement at the heart of our service. Therefore we all demonstrate the recovery principles of:
- Hope
- Partnership.
- Maximising opportunities every day, in all that we do.
At AWP we actively encourage applicants from all backgrounds including lived experience; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Job description
Job responsibilities
- To take management and leadership responsibility for the operational delivery of services within the designated service area.
- To manage the capacity of the service using established tools and techniques including entry and exit criteria, and highlight underlying issues to the Portfolio Manager and Clinical Lead.
- To work closely with other stakeholders to ensure seamless delivery of the pathway of services within the South West area, addressing waiting lists and access by working collaboratively to find solutions which improve patient flow and experience.
- To represent the Trust professionally and positively at all times, with staff, local partners, service users and carers.
- To contribute to the Integrated Business Plan for the Area and Local Delivery Unit (LDU) as part of the LDU delivery strategy and the Trusts overarching Integrated Business Plan.
- To deliver operational services in line with national, Trust and LDU strategic objectives and policies.
- To liaise with service users, carers, staff and partners in both statutory and non-statutory fields, ensuring that there is shared understanding of service provision and commitments.
Job description
Job responsibilities
- To take management and leadership responsibility for the operational delivery of services within the designated service area.
- To manage the capacity of the service using established tools and techniques including entry and exit criteria, and highlight underlying issues to the Portfolio Manager and Clinical Lead.
- To work closely with other stakeholders to ensure seamless delivery of the pathway of services within the South West area, addressing waiting lists and access by working collaboratively to find solutions which improve patient flow and experience.
- To represent the Trust professionally and positively at all times, with staff, local partners, service users and carers.
- To contribute to the Integrated Business Plan for the Area and Local Delivery Unit (LDU) as part of the LDU delivery strategy and the Trusts overarching Integrated Business Plan.
- To deliver operational services in line with national, Trust and LDU strategic objectives and policies.
- To liaise with service users, carers, staff and partners in both statutory and non-statutory fields, ensuring that there is shared understanding of service provision and commitments.
Person Specification
Education and Qualification
Essential
- Relevant education to degree level or ability to demonstrate equivalent level of knowledge and experience.
- Evidence of continued professional development.
- Formal management qualification at post-graduate diploma level or can demonstrate an equivalent level of knowledge and experience.
- Significant experience of managing health and/or social care staff and services.
Desirable
- A professional qualification in either Mental Health Nursing, Occupational Therapy or Social Work
Experience and Knowledge
Essential
- Experience of working with people with mental health problems.
- Experience of multi-disciplinary, multi-agency working and of representing an organisation on multi-agency groups.
- Experience of service development and evaluation work.
- Experience of working within complex mental health, primary care or social care settings.
- Experience of the supervision and management of staff.
- Experience of project management.
- Previous Experience of working within complex mental health, primary care or social care settings.
- Experience of managing a multi-disciplinary and multi-professional team.
- Experience of working with commissioners
- Experience of working with service users
Desirable
- Training skills and experience.
- Skills, Experience, knowledge, of a range of mental health interventions including psychologically informed programs and psychosocial interventions.
- Experience of work with dual diagnosis issues.
- Experience of quality improvement work
- Experience of working within a robust performance management culture.
- Experience of successfully managing significant change.
- Substantial experience of budget systems and management.
- High-level analytical and problem-solving skills
Skills and Abilities
Essential
- Advanced ability to form effective working relationships with other partners patient groups and stakeholders
- Highly developed interpersonal and diplomacy skills
- Ability to negotiate with commissioners and partners.
- Ability to develop and implement systems that support team development and cohesion.
- Ability to liaise effectively with key stakeholders to ensure individual care needs are appropriately met within the core mental health setting.
- Organisational and time management skills.
- Ability to exercise appropriate management/professional judgement in the case of difficult or sensitive clinical and personnel issues and to be clear when specialist advice is needed and/or management is briefed.
- Clarity of thought and presentation.
- Ability to negotiate, influence, and motivate others.
- Ability to work alone and with others.
- Ability to work within an ever-changing environment.
- Excellent oral and written presentation skills
- IT skills.
Other Requirements
Essential
- Empathy for individuals who have experienced mental health problems and ability to cope with behaviour which may be challenging at times.
- Access to appropriate transport.
Person Specification
Education and Qualification
Essential
- Relevant education to degree level or ability to demonstrate equivalent level of knowledge and experience.
- Evidence of continued professional development.
- Formal management qualification at post-graduate diploma level or can demonstrate an equivalent level of knowledge and experience.
- Significant experience of managing health and/or social care staff and services.
Desirable
- A professional qualification in either Mental Health Nursing, Occupational Therapy or Social Work
Experience and Knowledge
Essential
- Experience of working with people with mental health problems.
- Experience of multi-disciplinary, multi-agency working and of representing an organisation on multi-agency groups.
- Experience of service development and evaluation work.
- Experience of working within complex mental health, primary care or social care settings.
- Experience of the supervision and management of staff.
- Experience of project management.
- Previous Experience of working within complex mental health, primary care or social care settings.
- Experience of managing a multi-disciplinary and multi-professional team.
- Experience of working with commissioners
- Experience of working with service users
Desirable
- Training skills and experience.
- Skills, Experience, knowledge, of a range of mental health interventions including psychologically informed programs and psychosocial interventions.
- Experience of work with dual diagnosis issues.
- Experience of quality improvement work
- Experience of working within a robust performance management culture.
- Experience of successfully managing significant change.
- Substantial experience of budget systems and management.
- High-level analytical and problem-solving skills
Skills and Abilities
Essential
- Advanced ability to form effective working relationships with other partners patient groups and stakeholders
- Highly developed interpersonal and diplomacy skills
- Ability to negotiate with commissioners and partners.
- Ability to develop and implement systems that support team development and cohesion.
- Ability to liaise effectively with key stakeholders to ensure individual care needs are appropriately met within the core mental health setting.
- Organisational and time management skills.
- Ability to exercise appropriate management/professional judgement in the case of difficult or sensitive clinical and personnel issues and to be clear when specialist advice is needed and/or management is briefed.
- Clarity of thought and presentation.
- Ability to negotiate, influence, and motivate others.
- Ability to work alone and with others.
- Ability to work within an ever-changing environment.
- Excellent oral and written presentation skills
- IT skills.
Other Requirements
Essential
- Empathy for individuals who have experienced mental health problems and ability to cope with behaviour which may be challenging at times.
- Access to appropriate transport.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
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