Job summary
The Emergency Services Mental Health Triage service has been shortlisted for two national awards in 2022 due to it receiving national attention for its innovative approach in responding to 999 mental health emergencies.
The service is a jointly led model with mental health, Police and the Ambulance service.
The service has become a national lead in its ability to co-ordinate and provide mental health expertise to Police, Ambulance and Fire from within the South Western Ambulance Control Room in Bristol.
The service has blue light mental health rapid response to scene allowing staff to rotate from remote working in the control room to fast paced emergency mental health response alongside Ambulance colleagues and mental health workers.
The role includes attractive shift patterns which offer unsocial hours without the need for night shifts (between 08:00-00:00) and close team working with a range of mental health specialists (including AMPHs, MH Nurses and MH Social Workers)
Main duties of the job
We are looking for a suitable candidate who can bring skills, experience and enthusiasm to meet the needs of people with mental health needs on the 999 pathway this includes people with complex social, emotional, behavioural, neurodevelopmental and mental health needs.
The post holder will provide clinical support to the unregistered members of the team when required.
The post holder will maintain close working relationships with Community and specialist CAMHS services.
A comprehensive training and induction package will be provided.
The opportunity to access continual professional development courses at University. There is also a strong career pathway beyond this role into senior clinical positions.
This post is open to mental health nurses, social workers, or other appropriate trained clinicians. You must be on a professional register and be up to date with your registration.
About us
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.
Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Job description
Job responsibilities
Key Result Areas1. In a wide range of situations and locations to undertake the full range of activities required to deliver comprehensive mental health assessment, in an emergency for service users who may be distressed and in crisis. This will include:a. The use of standardised assessment tools i.e. SBAR, Risk Assessmentb. Accessing available information on Ri0 and recording on Ri0c. History, strengths and aspirationsd. Mental statee. Impact of culture and diversityf. Functional needsg. The needs of family and carerh. Evaluation of riski. Physical healthj. Complicating factorsk. Identifying and ensuring specialist involvement where required.l. The interventions and treatments required to enable positive change.m. Social Caren. Safeguarding and public protectiono. Capacity under the Mental Capacity Act
2. To participate in developing comprehensive plans for persons with mental health needs who frequently contact emergency services, including strategies to manage risk for service users with complex needs, bringing in other resources as required.
3. To provide effective liaison with healthcare and other professionals.
4. Coordinating and undertaking protective interventions which maybe required in the protection of others, as outline in the protection plan, taking individual action where indicated.
5. Undertake active clinical leadership and supervision within the team, covering for the manager and colleagues as required.
6. To maintain the single health and social care record, ensuring both paper and electronic records are kept up to date in accordance with professional and organisational standards.
7. To provide mentoring/ training for others in relevant practice areas, according to professional requirements, taking a collaborative approach to practice development and evidence-based care. Specifically this means providing a safe and effective learning environment for the mentoring and supervising of students , participating in their learning objectives and assessments
8. Demonstrate responsibility for developing own practice in line with professional qualifications and for contributing to the development of others, by making use of and providing, effective feedback, supervision, coaching and appraisal.
9. To adhere to professional codes of conduct ensuring required skills andcompetencies required are maintained.
10. Monitor and maintain health, safety and security of self and others, undertaking assessments and taking appropriate action where required. Develop own knowledge and practice, and contribute to the development of others, making use of available feedback, supervision and appraisal to identify appropriate areas of development for this work role, taking responsibility for accessing identified learning and training opportunities.
11. Lead, maintain and participate in practices, which enable effective team working.
12. To participate in local arrangements where required to manage unexpected staff absences
Job description
Job responsibilities
Key Result Areas1. In a wide range of situations and locations to undertake the full range of activities required to deliver comprehensive mental health assessment, in an emergency for service users who may be distressed and in crisis. This will include:a. The use of standardised assessment tools i.e. SBAR, Risk Assessmentb. Accessing available information on Ri0 and recording on Ri0c. History, strengths and aspirationsd. Mental statee. Impact of culture and diversityf. Functional needsg. The needs of family and carerh. Evaluation of riski. Physical healthj. Complicating factorsk. Identifying and ensuring specialist involvement where required.l. The interventions and treatments required to enable positive change.m. Social Caren. Safeguarding and public protectiono. Capacity under the Mental Capacity Act
2. To participate in developing comprehensive plans for persons with mental health needs who frequently contact emergency services, including strategies to manage risk for service users with complex needs, bringing in other resources as required.
3. To provide effective liaison with healthcare and other professionals.
4. Coordinating and undertaking protective interventions which maybe required in the protection of others, as outline in the protection plan, taking individual action where indicated.
5. Undertake active clinical leadership and supervision within the team, covering for the manager and colleagues as required.
6. To maintain the single health and social care record, ensuring both paper and electronic records are kept up to date in accordance with professional and organisational standards.
7. To provide mentoring/ training for others in relevant practice areas, according to professional requirements, taking a collaborative approach to practice development and evidence-based care. Specifically this means providing a safe and effective learning environment for the mentoring and supervising of students , participating in their learning objectives and assessments
8. Demonstrate responsibility for developing own practice in line with professional qualifications and for contributing to the development of others, by making use of and providing, effective feedback, supervision, coaching and appraisal.
9. To adhere to professional codes of conduct ensuring required skills andcompetencies required are maintained.
10. Monitor and maintain health, safety and security of self and others, undertaking assessments and taking appropriate action where required. Develop own knowledge and practice, and contribute to the development of others, making use of available feedback, supervision and appraisal to identify appropriate areas of development for this work role, taking responsibility for accessing identified learning and training opportunities.
11. Lead, maintain and participate in practices, which enable effective team working.
12. To participate in local arrangements where required to manage unexpected staff absences
Person Specification
Shortlisting criteria
Essential
- Valid registration relevant to the role
- Experience of undertaking front line mental health assessments in the community
- Evidence of robust risk management skills
- Evidence of telephone assessment/crisis management phone skills
Desirable
- Evidence of recent learning/development
- Good working knowledge of AWP systems or equivalent
- Excellent written and verbal communication
- previous mental health community team experience
Person Specification
Shortlisting criteria
Essential
- Valid registration relevant to the role
- Experience of undertaking front line mental health assessments in the community
- Evidence of robust risk management skills
- Evidence of telephone assessment/crisis management phone skills
Desirable
- Evidence of recent learning/development
- Good working knowledge of AWP systems or equivalent
- Excellent written and verbal communication
- previous mental health community team experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
