Band 7 Team Manager (PCLS ) - Hillview Lodge, Bath

Avon & Wiltshire Mental Health Partnership NHS Trust

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Job summary

The Primary Care Liaison Service (PCLS) provides a first point of contact to access mental health services in Bath and North East Somerset (BaNES),

The team offer mental health telephone triage, face-to-face assessment, brief interventions, support, advice and signposting. The service works collaboratively with a number of stakeholders and has recently piloted a new way of working with the third sector in line with community mental health framework ambitions of an 'intervention first' approach. This role offers an excellent opportunity for an enthusiastic and motivated leader to support a well established team in delivering a high quality service whilst exploring new and emerging ways of working with other partners and teams.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Main duties of the job

To provide leadership, supervision, support and consultation to nursing staff and MDT staff in the team, in line with the relevant clinical pathway as outlined within the operational procedures.

Being an inspirational leader, practicing and sharing excellent clinical practice while also motivating others to deliver a high quality service. Balancing competing demands across the range of key result areas, keeping the needs of service user and carers at the heart of service delivery. Able to challenge operational issues effectively to ensure that service users receive the most appropriate support in their recovery journey.

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care. We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset. Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

Date posted

13 June 2022

Pay scheme

Agenda for change

Band

Band 7

Salary

£40,057 to £45,839 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

342-BNS078-0622

Job locations

Hillview Lodge

Combe Park

Bath

BA1 3NG

Job description

Job responsibilities

Under the direction of the Service Manager to be responsible for leading and managing a modern, efficient mental health community service for a defined population in accordance with commissioned services.

With the support of the Senior Practitioner and/or the medical consultant to lead and manage the delivery of high quality effective health and social care interventions which lead to positive outcomes for service users and carers.

To lead by example, motivating and empowering others and promoting positive attitudes, mutual understanding and collaboration between all services involved in the care process.

To line manage all staff within the multi-disciplinary team ensuring effective processes where this is delegated.

To proactively work towards continuous service improvement by positively assisting in the planning and development of services. This could include participating in the design and introduction of a new service, communicating effectively with staff about proposed changes and gaining commitment for change.

To manage the team budget, authorising and controlling spending to ensure the best use of resources within agreed policy and financial regulations.

To supervise and authorise decision making on issues requiring statutory intervention including all aspects of initial investigations and necessary follow-up action.

To maintain an awareness of complex cases and projects for which allocated staff are responsible and ensure the service manager is appropriately informed regarding cases of particular risk or concern. This role does not include carrying a caseload.

To be responsible for the effective implementation of the CPA process within the team, including the effective management of workload.

To be responsible for the effective and accurate use of care clustering including the use of the Cluster Allocation Support Tool as required by the Trust.

To be responsible for the implementation and review of processes that ensure safe and effective transfer/discharge/step up/step down of service users to and from the team.

To ensure that an effective caseload management system is used to manage access to care and treatment, that capacity is managed effectively.

To manage the performance of all PCLS Practitioners within the team in line with the requirements of the service so as to ensure that consistent clinical and quality standards are maintained.

To ensure close working relationships and protocols with other internal and external services, encouraging their involvement in the planning and provision of the care plan, through effective liaison roles between Trust services and the commissioners .

To ensure appropriate compliance with Trust policies in relation to people management activities. These include recruitment and selection activity, effective sickness and attendance management and the application of standards in relation to conduct and performance at work as well as undertaking regular practice and management supervision.

To be responsible for ensuring ongoing completion of staff appraisals and that all team members have a development plan.

To provide and ensure an effective learning environment for student placements across all professions.

To maintain a skill mix within the team which provides effective agreed services which can respond to statutory requirements, in line with relevant professional guidance and norms established by the Trust.

To manage the performance of the team as measured by key performance indicators defined nationally and locally, and set out in the Scorecard covering both health and social care parameters.

To undertake investigations into complaints from service users and carers, untoward incidents and staffing matters, preparing reports as needed and working in partnership with others to meet required deadlines.

To be responsible for ensuring health and safety and other relevant risk assessments are undertaken, delegating responsibility as appropriate. This includes infection control.

To ensure appropriate systems are in place at team level to engage in integrated governance activity.

To engage with and contribute to relevant Locality and corporate management and governance forums.

To ensure the complete and accurate recording of all clinical and performance data on relevant paper and electronic systems (eg Rio)

To ensure that case records and data are collected within approved policies and that data held on computer systems are accurate, so as to enable planning and monitoring of services.

To be responsible for ensuring compliance with defined quality standards such as CQC, identifying responsibility within the teamfor key roles including infection control and emergency planning.

To be responsible for maintaining up to date evidence of quality and safety outcomes and providing these as required for inspection.

Dependant on the team location, to ensure relevant contributions are made by the team to the effective management of Trust estate and facilities.

Demonstrate responsibility for developing own practice in line with professional qualifications and for the development of others, both practitioners, and those in training by making use of and providing, effective feedback, coaching and appraisal.