Band 2 Switchboard Operator - Callington Road Hospital

Avon & Wiltshire Mental Health Partnership NHS Trust

This job is now closed

Job summary

Anopportunity has arisen for a Switchboard Operator to join the Switchboard team at Callington Road Hospital providing switchboard and some administrative services to Avon and Wiltshire Partnership (AWP) staff, service users and the general public.

Main duties of the job

The post holder will provide advice and information as appropriate to the Trusts internal and external customers, in accordance with operating procedures. The role will include collation and escalation of essential information as necessary, administrative services to internal customers, and general switchboard enquiries as appropriate and in accordance with operating procedures.

We are looking for a confident, robust, diligent and dependable individual to perform this critical role, which involves handling confidential information and conscientiously performing an essential role in what can be a pressured environment as a pivotal point of contact with service users, staff and the general public.

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Date posted

14 October 2021

Pay scheme

Agenda for change

Band

Band 2

Salary

£18,546 to £19,918 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

342-EFM068-1021

Job locations

Callington Road Hospital

Bristol

BS4 5BJ

Job description

Job responsibilities

This is a critical operational role working evening, night, weekend and Bank Holiday shifts and the post holder will be required to be flexible regarding working patterns to accommodate the hospital operational needs as and when required.

Starting salary of £18,546 that is supplemented by enhancements for unsocial hours at a rate of +43% from 20:00 to 06:00 and Saturdays, and +85% for Sundays and Bank Holidays along with other benefits such as various NHS discounts throughout the UK and access to the NHS pension scheme.

So if you have experience in customer services, either switchboard or call centre experience, excellent keyboard skills and would like to build a career within the NHS please apply.

Job description

Job responsibilities

So if you have experience in customer services, either switchboard or call centre experience, excellent keyboard skills and would like to build a career within the NHS please apply.

Person Specification

Shortlisting criteria

Essential

Customer services experience
Computer/data entry experience
Telephone experience
Confidentiality
Literacy and numerical skills

Desirable

Customer facing experience
Team player
Able to work with others or alone
Inquisitive nature
Empathetic

Person Specification

Shortlisting criteria

Essential

Customer services experience
Computer/data entry experience
Telephone experience
Confidentiality
Literacy and numerical skills

Desirable

Customer facing experience
Team player
Able to work with others or alone
Inquisitive nature
Empathetic

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.