Workforce Forecasting and Planning Analyst

Job summary

Workforce Forecasting and Planning Analyst

Band 5 -£27,055 - £32,934 37.5 hours

An exciting opportunity has arisen to work in our Emergency Operations Centre (EOC), based at Ambulance Headquarters, as a Workforce Forecasting and Planning Analyst on a permanent basis.

In this role, you will play an integral role in the development and maintenance of a statistical forecast model alongside the Trusts WFM system to achieve optimal results / forecast accuracy. This is vital in ensuring that we have the adequate resources to meet the significant demands of the c.1.6 million calls we handle annually across NHS111, 999 and Patient Transport Services.

Main duties of the job

The post holder will be responsible for providing insights on actual performance vs forecast, working closely with colleagues within the workforce planning team, using this analysis to build recommendations around future performance.

Duties include:

Extract, collate, analyse, interpret and communicate complex data on service performance, quality issues and resource usage.

Working with colleagues within the workforce planning team to ensure appropriate staffing levels with the correct skills and quality are in place to meet patient demand in the Contact Centre.

Working with Contact Centre leadership, managers, and colleagues to ensure continued awareness of key planning principles in the Operations centre including the creation of supporting procedures.

Analyse and interpret historic and other trend information to create robust call volume, Average Handling Time (AHT) and shrinkage forecasting.

Forecast changes in demand/staffing levels and predict the impact on performance using specialist and industry standard techniques

For any further queries, please contact Reece Martin, Assistant Forecasting Manager, via email to reece.martin@neas.nhs.uk

About us

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

Employer details

Employer name

North East Ambulance Service NHS Foundation Trust

Address

Ambulance HQ, Bernicia House

Goldcrest Way, Newburn Riverside

Newcastle upon Tyne

NE15 8NY

Employer's website

https://www.neas.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

North East Ambulance Service NHS Foundation Trust

Address

Ambulance HQ, Bernicia House

Goldcrest Way, Newburn Riverside

Newcastle upon Tyne

NE15 8NY

Employer's website

https://www.neas.nhs.uk/ (Opens in a new tab)

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