Workforce Development Coordinator (Digital)

North East Ambulance Service NHS Foundation Trust

The closing date is 21 March 2025

Job summary

Are you passionate about digital learning and education development? North East Ambulance Service NHS Trust is looking for a Digital Education Coordinator to support our training and development initiatives.

As an integral member of the Education Department, you will be responsible for managing and supporting the development of e-learning courses, maintaining the Learning Management System (LMS), and providing support to staff, apprentices, and volunteers on digital education matters. You will ensure compliance with statutory and mandatory training, produce workforce metrics reports, and work closely with the wider education team to enhance online learning.

The ideal candidate will have strong IT and administrative skills, experience in digital education systems, and the ability to interpret data. Knowledge of e-learning platforms, video editing, and reporting systems is desirable.

Main duties of the job

Working as an integral part of the wider Education Department, responsible for identifying, developing and maintaining a library of e-Learning courses that meet the needs of the organisation.

Responsible for assisting with updates for the design and development of e-Learning by liaising with subject experts, as well as identifying new topics that would be appropriate for online delivery.

First point of contact within the Trust to provide support to users (staff, apprentices and volunteers) regarding complex, technical and routine e-learning queries and issues, as well as maintaining the administrative and technical aspects of the learning management systems.

Responsibility for managing, updating and maintaining the Oracle Learning Management system (ESR) to ensure accurate and effective management data is available to respond to queries and to produce complex reports including compliance reports and interpret the information.

Providing general and specialist advice, including the analysis of data to ensure compliance, and interpreting this data to support managers and staff across the organisation in matters related to education and appraisals.

Address and resolve issues related to e-Learning, appraisal recording, and ESR training records, escalating to internal and external support teams when necessary.

About us

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

Date posted

11 March 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

340-WFDC-03-25

Job locations

Dukesway Education Centre

1A Dukesway Court, Team Valley Trading Estate

Gateshead

NE11 0PJ

Job description

Job responsibilities

Please see the job description and person specification attached for further information on the role.

Job description

Job responsibilities

Please see the job description and person specification attached for further information on the role.

Person Specification

Education Qualifications and Training

Essential

Educated to GCSE level C or equivalent with a minimum of 5 including Maths and English.

Desirable

Education and training (PTLLS) qualification. Experience of working within an education environment Level 3 or above in IT or Digital area

Key Skills, Knowledge and Apptitude

Essential

Significant knowledge and experience using Microsoft Office (including Outlook, Excel, Outlook and OneDrive) Produce reports, translate technical information into simple terms. Excellent verbal and written skills.

Desirable

Knowledge of Management systems, filming and editing systems.

Experience

Essential

Significant clerical and administrative work requiring high degree of accuracy, professional team member able to priories' workload and meet deadlines.

Desirable

Developing e-leaning and familiarity using the ESR platform.

Person Specification

Education Qualifications and Training

Essential

Educated to GCSE level C or equivalent with a minimum of 5 including Maths and English.

Desirable

Education and training (PTLLS) qualification. Experience of working within an education environment Level 3 or above in IT or Digital area

Key Skills, Knowledge and Apptitude

Essential

Significant knowledge and experience using Microsoft Office (including Outlook, Excel, Outlook and OneDrive) Produce reports, translate technical information into simple terms. Excellent verbal and written skills.

Desirable

Knowledge of Management systems, filming and editing systems.

Experience

Essential

Significant clerical and administrative work requiring high degree of accuracy, professional team member able to priories' workload and meet deadlines.

Desirable

Developing e-leaning and familiarity using the ESR platform.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.