Ambulance Dispatch - A&E Communications Officer

Job summary

Communications Officer A&E Control

Salary: Band 3 £22,816- £24,336 + Shift enhancement

Full Time - 37.5 hours per week. Shift Rota (24/7 Monday- Sunday)

The North East Ambulance Service (NEAS) would like to invite applications for the post of A&E Communications Officer.

This is a very exciting role where no two days are the same in a fast paced environment. This role is extremely rewarding, where you are an important factor in making a difference to patients lives.

The successful candidates will be required to work on one of the Trusts divisional control desks which covers a given geographical area on a shift basis. The post holder will assist with the deployment of A&E resources to patients in the community under the guidance of the Dispatch Officers and the Duty Manager on a 24/7 basis.

You will also be the primary communication link between the Control Room and the operational crews out on the road.

Successful candidates should:

Possess excellent written and verbal communication skills

Be able to demonstrate effective and sound reasoning

Work well as part of a team

Work well under pressure

Have well developed coping mechanisms

Be keen to learn and committed to their development

Informal enquiries are welcomed by Kris Bushell at the contact details shown below:

Kris Bushell (Dispatch Manager) Kris.Bushell@neas.nhs.uk

Main duties of the job

• Assist with the operation of one of the operational desks on a 24 hour shift basis.
• Operating radio and telephone equipment to ensure excellent communication between operational staff and control.
• Handling, receiving and dissemination of complex, sensitive, contentious and confidential information.

About us

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

Employer details

Employer name

North East Ambulance Service NHS Foundation Trust

Address

Ambulance HQ, Bernicia House

Goldcrest Way, Newburn Riverside

Newcastle upon Tyne

NE15 8NY

Employer's website

https://www.neas.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

North East Ambulance Service NHS Foundation Trust

Address

Ambulance HQ, Bernicia House

Goldcrest Way, Newburn Riverside

Newcastle upon Tyne

NE15 8NY

Employer's website

https://www.neas.nhs.uk/ (Opens in a new tab)

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