Job summary
The Senior Mobile Communications Technician role is both mobile and office based, providing specialist and complex technical expertise and advice to assist in efficient and effective Mobile Communications services to NEAS users
The primary role of the Senior Mobile Communications Technician will involve providing 3rd line support to vehicle-based voice, data, and smart device technology, in addition to performing system upgrades and installing and commissioning vehicle based communications.
The role will be responsible for the management of all radio, data and mobile communication systems to the frontline across the geographical area.
Main duties of the job
Providing specialist and complex technical expertise and advice to assist in efficient and effective Mobile Communications services to NEAS users.
Contributing to the planning, installation, configuration, monitoring, preventative maintenance and troubleshooting of complex mobile communications systems (hardware and software).
Investigating specialist or complex mobile communications issues, developing, or adapting complex hardware and software to provide solutions.
Analysing and interpreting complex information and data to produce accurate information reports.
Providing thorough, clear, precise documentation of Mobile Communications projects and systems.
Ensure specialist or complex IM&T information is processed in accordance with policies and procedures.
About us
We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.
Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!
Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.
We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.
We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.
Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".
We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.
Job description
Job responsibilities
Please refer to the attached job description for the full details and responsibilities for this role
Job description
Job responsibilities
Please refer to the attached job description for the full details and responsibilities for this role
Person Specification
EDUCATION AND QUALIFICATIONS
Essential
- HNC or higher-level qualification in telecommunications or IM&T or significant current experience within a directly related role.
Desirable
- IM&T or networking qualification. Vehicle installation qualifications or experience.
Knowledge
Essential
- Specialist knowledge of mobile communications systems and networks. E.g. Airwave/ Tetra / 3G / 4G / Wi-Fi / LTE.
- Detailed understanding of vehicle electronics systems.
- Understanding of mobile device management systems. E.g. InTune/ Workspace One.
Desirable
- Knowledge of IP / DHCP / DNS networking within a mobile environment. Knowledge of mobile voice / data / video devices.
Experience
Essential
- Experience of mobile communications systems.
Desirable
- Previous experience with Emergency Services Voice and Data Communications systems
KEY SKILLS
Essential
- Must have a good understanding of common applications such as the Microsoft Office Suite. User-oriented approach to service provision Working as part of team and on own initiative.
- Excellent communications and interpersonal skills are essential. Experience of coordinating and recording task-based work. Experience of managing small to medium scale projects.
Desirable
- Can create simple and complex spreadsheets and documents using the inbuilt formulas and formatting features of the Microsoft Office Suite.
OTHER
Essential
- Full British Driving Licence
Desirable
- C1 elements on driving license.
Person Specification
EDUCATION AND QUALIFICATIONS
Essential
- HNC or higher-level qualification in telecommunications or IM&T or significant current experience within a directly related role.
Desirable
- IM&T or networking qualification. Vehicle installation qualifications or experience.
Knowledge
Essential
- Specialist knowledge of mobile communications systems and networks. E.g. Airwave/ Tetra / 3G / 4G / Wi-Fi / LTE.
- Detailed understanding of vehicle electronics systems.
- Understanding of mobile device management systems. E.g. InTune/ Workspace One.
Desirable
- Knowledge of IP / DHCP / DNS networking within a mobile environment. Knowledge of mobile voice / data / video devices.
Experience
Essential
- Experience of mobile communications systems.
Desirable
- Previous experience with Emergency Services Voice and Data Communications systems
KEY SKILLS
Essential
- Must have a good understanding of common applications such as the Microsoft Office Suite. User-oriented approach to service provision Working as part of team and on own initiative.
- Excellent communications and interpersonal skills are essential. Experience of coordinating and recording task-based work. Experience of managing small to medium scale projects.
Desirable
- Can create simple and complex spreadsheets and documents using the inbuilt formulas and formatting features of the Microsoft Office Suite.
OTHER
Essential
- Full British Driving Licence
Desirable
- C1 elements on driving license.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
