Job summary
Full-time or Part-time positions (30 hours per week) available.
We are looking for self motivated, independent and resourceful individuals to develop into a Senior Coordinator role within RSD. This exciting opportunity has arose due to a team restructure, this new role will give successful candidates more autonomy for decision making upon forecasting data analytics.
This is a varied role with various conflicting deadlines. We are looking for candidates who can work both within a busy team and on their own initiative, remain calm, work directly with a number of stakeholders, prioritise their own workload with minimal supervision, possess excellent communication skills including correct email etiquette and telephone manner, be able to be flexible to meet the needs of the service to support patient care and safety and have a pro-active attitude and a strong culture to work collaboratively across the Trust, adhering to processes, policies and Trust values and behaviours.
Main duties of the job
The senior coordinator role will have autonomy to make resourcing decisions across service lines based upon performance data and changing demand forecasts.
The role will utilise data to make decisions on overtime, bank usage, rota requests in the area and be more targeted with their approach.
Ensure the efficient and effective use of resources in line with agreed planning periods, skills mix, vehicle type, contractual hours and budgetary targets, under the guidance of the Resource Scheduling Team Lead and support Operations Managers in the development and implementation of rota schedules. i.e. part time rotas, flexible working etc.
Senior Coordinators will contribute to the delivery of Trust performance and response targets by ensuring maximum productivity and efficiency of resources. Working alongside scheduling coordinators, Seniors will review staff abstraction ratesby managing and maintaining annual leave and other controllable and non- controllable abstractionsto ensure sufficient staffing levels whilst correct skill sets are maintained to achieve all the service levels and business need. This includes taking proactive decisions to support service performance and ensuring that production of core rotas and all information held on GRS within the Trust are accurate and conform to Working Time Directive Regulations and Data Protection Act requirements.
About us
We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.
Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!
Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.
We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.
We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.
Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".
We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.
Job description
Job responsibilities
Please refer to the attached job description and person specification documents for full responsibilities and main duties of this job.
Job description
Job responsibilities
Please refer to the attached job description and person specification documents for full responsibilities and main duties of this job.
Person Specification
Education and Qualifications
Essential
- NVQ Level 3 or Diploma in relevant discipline or significant previous relevant experience. Positive attitude towards learning and development demonstrated by a record of CPD
Desirable
- Recognised qualifications in Microsoft Excel to an advanced level.
Knowledge
Essential
- Developed interpersonal skills. Able to analyse reports, interpret complex statistical data and draw conclusions from them.
Desirable
- A working knowledge of Working Time Directive Regulations and Data Protection. Experience of working on a complex Rostering System including use, development and improvement thereof.
- Understanding of core concepts of frontline staff planning including: ? Forecasting ? Scheduling design and creation ? Service level and intraday management ? Analysis and reporting of performance. Demonstrate knowledge and complexity of scheduling in a multi skill, multi-channel environment.
Experience
Essential
- Scheduling experience Experience of using workforce rostering systems. Experience of managing own time, using initiative, prioritizing workload and working to strict timescales. Experience of working within a Team. Experience of people management issues in relation to rostering requirements. Experience of supervising or training others. Experience in preparation of reports.
Desirable
- Experience in the use of GRS or similar rostering system. Experience of major working pattern redesign and implementation onto GRS.
Key Skills
Essential
- Excellent knowledge of IT, literacy and numeracy skills. Excellent verbal and written communication skills. Advanced understanding of MS Excel and word. Excellent understanding of Trust policies and procedures relating to staff time and attendance, improving working lives and equality and diversity.
Personal Attributes
Essential
- Ability to work on own initiative. Ability to see wider implications, consequences and after-effects for all issues. Ability to make difficult decisions. Display a calm, sensitive, diplomatic and empathetic manner in interpersonal relationships. Able to influence aggressive and abusive situations when dealing with staff. Able to handle and deal with competing demands. Drafting and reporting skills.
Person Specification
Education and Qualifications
Essential
- NVQ Level 3 or Diploma in relevant discipline or significant previous relevant experience. Positive attitude towards learning and development demonstrated by a record of CPD
Desirable
- Recognised qualifications in Microsoft Excel to an advanced level.
Knowledge
Essential
- Developed interpersonal skills. Able to analyse reports, interpret complex statistical data and draw conclusions from them.
Desirable
- A working knowledge of Working Time Directive Regulations and Data Protection. Experience of working on a complex Rostering System including use, development and improvement thereof.
- Understanding of core concepts of frontline staff planning including: ? Forecasting ? Scheduling design and creation ? Service level and intraday management ? Analysis and reporting of performance. Demonstrate knowledge and complexity of scheduling in a multi skill, multi-channel environment.
Experience
Essential
- Scheduling experience Experience of using workforce rostering systems. Experience of managing own time, using initiative, prioritizing workload and working to strict timescales. Experience of working within a Team. Experience of people management issues in relation to rostering requirements. Experience of supervising or training others. Experience in preparation of reports.
Desirable
- Experience in the use of GRS or similar rostering system. Experience of major working pattern redesign and implementation onto GRS.
Key Skills
Essential
- Excellent knowledge of IT, literacy and numeracy skills. Excellent verbal and written communication skills. Advanced understanding of MS Excel and word. Excellent understanding of Trust policies and procedures relating to staff time and attendance, improving working lives and equality and diversity.
Personal Attributes
Essential
- Ability to work on own initiative. Ability to see wider implications, consequences and after-effects for all issues. Ability to make difficult decisions. Display a calm, sensitive, diplomatic and empathetic manner in interpersonal relationships. Able to influence aggressive and abusive situations when dealing with staff. Able to handle and deal with competing demands. Drafting and reporting skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
