HR Operations and Systems Lead

North East Ambulance Service NHS Foundation Trust

The closing date is 06 May 2024

Job summary

This is an exciting opportunity to shape and determine the delivery of a comprehensive HR service to support the NEAS Group.

This newly created post will provide leadership, management and ongoing service development across three key areas, creating a customer-focused HR service for colleagues and managers:

  • The HR Advisory Team - providing a comprehensive employee relations, absence management and HR Investigations service to the organisation.
  • The HR Services and Payroll Team - providing high quality HR transactional, contractual and payroll support to colleagues across the full employee lifecycle.
  • HR Information Systems - responsibility for systems development, maintenance and quality.

Main duties of the job

Managing three core functions, the postholder will be responsible for;

- influencing and implementing the delivery of HR Services and onboarding to the organisation of 3000+

- managing the delivery of payroll, through a third party provider and internal team

- overseeing HR Advice and Investigations - providing coaching, guidance, advice and oversight to the HR Advisors and Senior Advisors.

- managing HR workforce information systems, including ESR, maintaining relationships with providers, overseeing development and implementation and compliance.

**Secondment Opportunity would be considered**

About us

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

Date posted

24 April 2024

Pay scheme

Agenda for change

Band

Band 8a

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Flexible working, Home or remote working

Reference number

340-HROpsLead-04-24

Job locations

Bernicia House

Newburn Riverside

Newcastle Upon Tyne

NE15 8NY


Job description

Job responsibilities

Please refer to the attached job description and person specification documents for full responsibilities and main duties of this job.

Job description

Job responsibilities

Please refer to the attached job description and person specification documents for full responsibilities and main duties of this job.

Person Specification

Key Skills Knowlage and Aptitude

Essential

  • Thorough, up to date knowledge of employment law.
  • Specialist knowledge of HR Workforce Systems and Interdependent workforce systems
  • Able to demonstrate an understanding of the business and ability to translate business needs into creative HR solutions.
  • Solutions-focussed approach to problem solving and relationship management.
  • Specialist information systems knowledge.
  • Strong interpersonal skills, able to build credibility and influence at all levels of the organisation and wider health/social care system

Desirable

  • Specialist knowledge of ESR.

Experience

Essential

  • Significant experience of managing and operating ESR, and/or other Workforce Management systems within a large complex organisation.
  • Strong interpersonal skills, able to build credibility and influence at all levels of the organisation and wider health/social care system

Desirable

  • Experience interpreting and advising on Local and National NHS terms and conditions, policies and procedures.

Disposition/ Personal Attributes

Essential

  • Strong communication skills, both written and verbal, with the ability to present highly complex information, taking account of the needs and level of the audience.
  • Confidence and experience in making difficult decisions.
  • Ability to work on own initiative, concentrating with frequent interruptions and responding to immediate requests.
  • Commitment to managing equality, diversity and inclusion issues.
  • Able to work autonomously, to tight deadlines.

Education, Qualifications and Training

Essential

  • CIPD Membership CIPD Level 7 qualification, or equivalent. Evidence of recent CPD

Desirable

  • Chartered MCIPD ESR national courses including; HR, MSS, Payroll, System Admin, Business Intelligence and SQL reporting.
Person Specification

Key Skills Knowlage and Aptitude

Essential

  • Thorough, up to date knowledge of employment law.
  • Specialist knowledge of HR Workforce Systems and Interdependent workforce systems
  • Able to demonstrate an understanding of the business and ability to translate business needs into creative HR solutions.
  • Solutions-focussed approach to problem solving and relationship management.
  • Specialist information systems knowledge.
  • Strong interpersonal skills, able to build credibility and influence at all levels of the organisation and wider health/social care system

Desirable

  • Specialist knowledge of ESR.

Experience

Essential

  • Significant experience of managing and operating ESR, and/or other Workforce Management systems within a large complex organisation.
  • Strong interpersonal skills, able to build credibility and influence at all levels of the organisation and wider health/social care system

Desirable

  • Experience interpreting and advising on Local and National NHS terms and conditions, policies and procedures.

Disposition/ Personal Attributes

Essential

  • Strong communication skills, both written and verbal, with the ability to present highly complex information, taking account of the needs and level of the audience.
  • Confidence and experience in making difficult decisions.
  • Ability to work on own initiative, concentrating with frequent interruptions and responding to immediate requests.
  • Commitment to managing equality, diversity and inclusion issues.
  • Able to work autonomously, to tight deadlines.

Education, Qualifications and Training

Essential

  • CIPD Membership CIPD Level 7 qualification, or equivalent. Evidence of recent CPD

Desirable

  • Chartered MCIPD ESR national courses including; HR, MSS, Payroll, System Admin, Business Intelligence and SQL reporting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

North East Ambulance Service NHS Foundation Trust

Address

Bernicia House

Newburn Riverside

Newcastle Upon Tyne

NE15 8NY


Employer's website

https://www.neas.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

North East Ambulance Service NHS Foundation Trust

Address

Bernicia House

Newburn Riverside

Newcastle Upon Tyne

NE15 8NY


Employer's website

https://www.neas.nhs.uk/ (Opens in a new tab)


For questions about the job, contact:

Head of HR Services and Delivery

Louise Carbado

louise.carbado@neas.nhs.uk

Date posted

24 April 2024

Pay scheme

Agenda for change

Band

Band 8a

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Flexible working, Home or remote working

Reference number

340-HROpsLead-04-24

Job locations

Bernicia House

Newburn Riverside

Newcastle Upon Tyne

NE15 8NY


Supporting documents

Privacy notice

North East Ambulance Service NHS Foundation Trust's privacy notice (opens in a new tab)