Frequent Caller and SPN Assistant

Job summary

Frequent Caller and Special Patient Notes Assistant

Permanent

15hours per week

Base NEAS HQ Newburn (possible agile working maybe available).

An opportunity has arisen to join our team on a part time basis.

You will assist in the smooth running of the Special Patient Notes within the Clinical Assessment Service in the Operations Directorate by providing administrative support, including data input and information retrieval using a computerised operating system.

The successful candidate will be able to prioritise their own workload and concentrate for long periods of time to ensure data accuracy.

Excellent communication and strong customer service skills, along with a pleasant telephone manner is an essential part of this role.

Main duties of the job

Job Summary

The post holder will provide high quality, efficient and effective administrative support to the Frequent Callers / SPN team.

Maintain systems to ensure accurate and effective data is inputted and cleansed within the Special Patient Notes System.

Maintain systems to ensure accurate data is available within the Frequent Caller database.

Appropriate training will be provided to the post holder which will also include a formal induction.

Responsible for updating and maintaining computer records and processing data lawfully in accordance with the principles set out in the Data Protection Act 1998 and GDPR as required.

Assist with information requests, for example, retrieving data from the cleric database and audio files of radio and telephone calls for the Police and other Crime Agencies.

About us

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

Employer details

Employer name

North East Ambulance Service NHS Foundation Trust

Address

Ambulance HQ, Bernicia House

Goldcrest Way, Newburn Riverside

Newcastle upon Tyne

NE15 8NY

Employer's website

https://www.neas.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

North East Ambulance Service NHS Foundation Trust

Address

Ambulance HQ, Bernicia House

Goldcrest Way, Newburn Riverside

Newcastle upon Tyne

NE15 8NY

Employer's website

https://www.neas.nhs.uk/ (Opens in a new tab)

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