Communications Officer (Patient Transport Dispatch)

North East Ambulance Service NHS Foundation Trust

This job is now closed

Job summary

Communications Officer

Band 3 Permanent
Full Time and Part Time
Shifts: Monday - Sunday 24/7 Shift patterns (07:00-19:00 / 12:00-00:00 / 19:00-07:00)

Here at North East Ambulance Service we have exciting opportunities for Communications Officers to join our Patient Transport Dispatch Team working from our Operations Centre at Newburn.

The successful candidates will be integral members of the control room team with responsibility for the effective deployment of the Trusts vehicles to non-emergency calls across the Trust area.

Working within a team who plan and schedule journeys you would be providing a vital link between our Scheduled Care ambulance control and our operational staff.

Main duties of the job

Working as part of the Patient Transport Service Dispatch your main responsibilities will be.

Acting as a liaison between our Scheduled Care ambulance control and our operational staff

Working within a team who plan and schedule journeys ensuring maximum utilisation of resources.

Operating radio and telephone equipment to ensure excellent communication between operational staff and control.

Recording relevant patient information onto our bespoke bookings system

Liaising with medical/non-medical staff to ensure patient details are correct to ensure appropriate transport meets patient and escort needs

About us

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

Date posted

04 September 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year unsocial hours payments in line with Section 2 NHS T&Cs

Contract

Permanent

Working pattern

Full-time, Part-time, Job share

Reference number

340-COMMSPTS-09-24

Job locations

Bernicia House - NEAS

Newburn Riverside

Newcastle Upon Tyne

NE15 8NY

Job description

Job responsibilities

Please refer to the attached job description and person specification documents for full responsibilities and main duties of this job."

Job description

Job responsibilities

Please refer to the attached job description and person specification documents for full responsibilities and main duties of this job."

Person Specification

Qualifications

Essential

3 GCSE's grade C and above, including English and Mathematics (or higher) or equivalent or relevant experience

Knowledge

Essential

Geographical knowledge of area covered by the Trust
Have basic knowledge of medical and patient requirements

Desirable

Extensively trained in cleric system
Trained on airwaves radio and telephone system (ICCS)

Experience

Essential

Previous administration experience.

Desirable

Experience of dealing with patient and transport queries
Experience in a contact centre/logistics role
Ability to multi-task with conflicting priorities

Person Specification

Qualifications

Essential

3 GCSE's grade C and above, including English and Mathematics (or higher) or equivalent or relevant experience

Knowledge

Essential

Geographical knowledge of area covered by the Trust
Have basic knowledge of medical and patient requirements

Desirable

Extensively trained in cleric system
Trained on airwaves radio and telephone system (ICCS)

Experience

Essential

Previous administration experience.

Desirable

Experience of dealing with patient and transport queries
Experience in a contact centre/logistics role
Ability to multi-task with conflicting priorities

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.