Communications Administration Assistant

North East Ambulance Service NHS Foundation Trust

The closing date is 07 May 2024

Job summary

We're looking for a talented and resourceful Communications Administration Assistant to support the Trust's Corporate Communications team.

The Corporate Communications department is responsible for a variety of internal and external communications including patient, staff and corporate publications; maintaining, developing and updating the Trust website, intranet, social media platforms; handling media enquiries and providing information for MPs and Ministers.

Main duties of the job

This role will include the general administration of key systems including contact databases and photo library, support for event coordination, social media scheduling, inbox management, updating template reports on team activities and raising requisitions, amongst other administrative duties. The role will also support joint projects between the communications team and the staff experience team, such as staff awards and conferences.

Applicants will have significant experience of undertaking administrative functions with minimum supervision, proven computer literacy in the use of business/office software packages and good organisational skills. Strong interpersonal, presentation and communication skills are essential.

About us

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

Date posted

24 April 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

Depending on experience per annum

Contract

Permanent

Working pattern

Part-time

Reference number

340-CAA-04-24

Job locations

Bernicia House

Goldcrest Way

Newcastle

NE15 8NY

Job description

Job responsibilities

Please see job description and person specification for more detail relating to this vacancy attached.

Job description

Job responsibilities

Please see job description and person specification for more detail relating to this vacancy attached.

Person Specification

Education & Qualifications

Essential

Educated to A-level or equivalent with a minimum of 2 A-levels and 5 GCSE's (including Mathematics and English)

Key skills, knowledge and aptitude

Essential

Proven computer literacy in the use of business/office software packages; specifically, MS Excel, MS Word, MS PowerPoint
Good organisational skills including calendar management
Strong interpersonal, presentation and communication skills for the purpose of writing to and speaking with executives, directors and governors
Able to use the internet and email systems

Experience

Essential

Significant experience of undertaking administrative functions with minimum supervision
Experience of planning activities to meet deadlines
Experience of planning and coordinating meetings effectively
Experience of working with different staff groups and other agencies
Experience of setting up and maintaining databases
Ability to record meetings through accurate minutes

Disposition & Personal Attributes

Essential

Highly motivated and enthusiastic Professional approach and image
Ability to maintain the confidentiality and security of information
Ability to exercise tact and diplomacy at all times
Ability to work with people at all levels of the organisation
Self-reliant
Comfortable working to tight deadlines
Thrives on change and the scope to develop new ideas
Ability to multi-task, prioritise and manage workload within time constraints
Ability to learn and assimilate information quickly
Must be a team player
Methodical approach to work with excellent attention to detail
Pleasant telephone manner

Other

Essential

Valid UK driving license

Person Specification

Education & Qualifications

Essential

Educated to A-level or equivalent with a minimum of 2 A-levels and 5 GCSE's (including Mathematics and English)

Key skills, knowledge and aptitude

Essential

Proven computer literacy in the use of business/office software packages; specifically, MS Excel, MS Word, MS PowerPoint
Good organisational skills including calendar management
Strong interpersonal, presentation and communication skills for the purpose of writing to and speaking with executives, directors and governors
Able to use the internet and email systems

Experience

Essential

Significant experience of undertaking administrative functions with minimum supervision
Experience of planning activities to meet deadlines
Experience of planning and coordinating meetings effectively
Experience of working with different staff groups and other agencies
Experience of setting up and maintaining databases
Ability to record meetings through accurate minutes

Disposition & Personal Attributes

Essential

Highly motivated and enthusiastic Professional approach and image
Ability to maintain the confidentiality and security of information
Ability to exercise tact and diplomacy at all times
Ability to work with people at all levels of the organisation
Self-reliant
Comfortable working to tight deadlines
Thrives on change and the scope to develop new ideas
Ability to multi-task, prioritise and manage workload within time constraints
Ability to learn and assimilate information quickly
Must be a team player
Methodical approach to work with excellent attention to detail
Pleasant telephone manner

Other

Essential

Valid UK driving license

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.