North East Ambulance Service NHS Foundation Trust

Workforce Scheduling and Planning Manager

This job is now closed

Job summary

Workforce Scheduling and Planning Manager

AFC Band 7 - £41,659 to £47,672 per annum.

Location: HQ, Newburn.

Fixed Term until 31.03.23

An exciting opportunity has arisen to work in our Emergency Operations Centre (EOC), based at Ambulance Headquarters, as a Workforce Scheduling and Planning Manager.

In this role, you will be responsible for full end-to-end resource planning for our EOC, including responsibility for forecasting, scheduling, capacity planning and intraday management functions. This is vital to ensure we efficiently manage resource in the face of an unprecedented increase in demand across NHS111, 999 and Patient Transport Services.

The post holder will also be responsible for providing insights on sizing future staffing requirements, working closely with senior stakeholders across operations, finance, training, recruitment and the wider NHS network.

You will need to have:

A degree level qualification in a relevant business discipline or significant relevant experience.

Significant experience of forecasting, scheduling, planning and data analysis in a customer contact centre environment.

Experience of managing staff.

Your expertise across a multi-site, multi-skilled environment will be essential to support the Trust in delivering to stretching standards and targets all designed to ensure patient safety.

For informal enquiries please contact Aaron Bahanda (Head of Resourcing and Business Planning) via email to aaron.bahanda@neas.nhs.uk

Main duties of the job

The Workforce Scheduling and Planning Manager will be responsible for delivering accurate manpower/ forecast plans for the Emergency Operations Centre, enabling teams to maximise resources to meet business requirements. This will be achieved through expertise and experience in utilisation, development and use of Workforce Management systems.

Managing and developing a team of forecasting, scheduling / planning and Intraday / realtime Analysts, you will be responsible for the maintenance of the chosen scheduling andforecasting system to aid the Operations Centre in maximising efficiency, whilst workingwith the Operations Centre staff to attain a high degree of work life balance.

Working with and through Operations Centre management, Duty Managers and TeamLeaders to ensure that NEAS is in the best position possible to achieve KPIs.

Playing a key role in driving service level consistency for NEAS patients and beingresponsible for maximising workforce operational resource by driving cost-effectivenessand staff efficiencies whilst enabling a safe and consistent service.

Supporting and enabling the cost improvement agenda through building strong links withthe appropriate parties and utilising the Workforce Management System effectively.

About us

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

Date posted

01 November 2022

Pay scheme

Agenda for change

Band

Band 7

Salary

£41,659 to £47,672 a year

Contract

Fixed term

Duration

6 months

Working pattern

Full-time

Reference number

C9340-22-4604

Job locations

Ambulance HQ, Bernicia House

Goldcrest Way, Newburn Riverside

Newcastle upon Tyne

NE15 8NY

Job description

Job responsibilities

For full details of the duties and responsibilities of this role please see the attached job description.

Job description

Job responsibilities

For full details of the duties and responsibilities of this role please see the attached job description.

Person Specification

Qualifications

Essential

Educated to degree level in relevant discipline or significant relevant experience in forecasting, scheduling, and planning and data analysis in a customer contact centre environment.
Recognised qualifications in Microsoft Excel to an advanced level or demonstrable skills gained through significant experience.
Confirmation of training completed in the use of recognised workforce management software.

Desirable

Industry recognised qualification in resource planning (PPF or similar).

Experience

Essential

Management and leadership of a team of forecasting, planning, scheduling and Intraday Analysts.
Communication and negotiation at a senior management level.
Previous experience of delivery in contact centre workforce planning utilising a workforce management system.
Knowledge of databases.
Experience in writing procedures and processes.
Previous active exposure to major workforce projects.

Desirable

Previous experience of delivery in contact centre workforce planning utilising a workforce management system within the public sector.

Personal Attributes

Essential

Ability to manage staff and work on own initiative.
Excellent verbal & written communication skills.
Experience and developed skills in presenting highly complex data and information to nontechnical managers and staff at senior levels.
Ability to see wider implications, consequences and connections for all issues.
Excellent presentation skills needed for presentations to large groups.
Strong analytical Skills.
Drafting and reporting skills.
Flexible, Good Team Player. Well organised. Able to work to tight deadlines & prioritise tasks.
Ability to handle sensitive or confidential information.
Able to travel both within a designated area and nationally.

Person Specification

Qualifications

Essential

Educated to degree level in relevant discipline or significant relevant experience in forecasting, scheduling, and planning and data analysis in a customer contact centre environment.
Recognised qualifications in Microsoft Excel to an advanced level or demonstrable skills gained through significant experience.
Confirmation of training completed in the use of recognised workforce management software.

Desirable

Industry recognised qualification in resource planning (PPF or similar).

Experience

Essential

Management and leadership of a team of forecasting, planning, scheduling and Intraday Analysts.
Communication and negotiation at a senior management level.
Previous experience of delivery in contact centre workforce planning utilising a workforce management system.
Knowledge of databases.
Experience in writing procedures and processes.
Previous active exposure to major workforce projects.

Desirable

Previous experience of delivery in contact centre workforce planning utilising a workforce management system within the public sector.

Personal Attributes

Essential

Ability to manage staff and work on own initiative.
Excellent verbal & written communication skills.
Experience and developed skills in presenting highly complex data and information to nontechnical managers and staff at senior levels.
Ability to see wider implications, consequences and connections for all issues.
Excellent presentation skills needed for presentations to large groups.
Strong analytical Skills.
Drafting and reporting skills.
Flexible, Good Team Player. Well organised. Able to work to tight deadlines & prioritise tasks.
Ability to handle sensitive or confidential information.
Able to travel both within a designated area and nationally.

Employer details

Employer name

North East Ambulance Service NHS Foundation Trust

Address

Ambulance HQ, Bernicia House

Goldcrest Way, Newburn Riverside

Newcastle upon Tyne

NE15 8NY

Employer's website

https://www.neas.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North East Ambulance Service NHS Foundation Trust

Address

Ambulance HQ, Bernicia House

Goldcrest Way, Newburn Riverside

Newcastle upon Tyne

NE15 8NY

Employer's website

https://www.neas.nhs.uk/ (Opens in a new tab)