Patient Pathway Assistant

Job description

Job responsibilities

Working with the psychology team, ensuring that patients are booked efficiently for investigative treatments, diagnostics procedures and inpatient and day-case operations within national guidelines and in accordance with the Trust Patient Access Policy. This includes: NHS Constitution, waiting time standards; Department of Health admission guidelines and booking rules.

To add, remove and modify patients to and from the waiting list as required, or in accordance with the Trust Patient Access Policy.

Schedule new or follow up outpatient appointments, ensuring that patients are informed, with reasonable notice, and that all relevant paper work is completed for each appointment, this includes ensuring that all elective attendances are promptly and accurately recorded on the appropriate PAS system (s).

Provide administrative support to consultant/ clinical teams

To be responsible for the accurate completion of clinic letters once dictation has been received.

Photocopying, filing, minute taking and other administrative duties to ensure the efficient running of the office.

To deal with enquiries from all service users in a helpful, courteous and diplomatic manner

To receive and process incoming mail (including electronic) as necessary, sorting and prioritising emails, ensuring all clinical reports and referrals are brought to the attention of the senior medical secretaries.

To ensure that patient confidentially is maintained at all times.

To liaise with partner organisations to assist and facilitate the treatment of patients. This includes liaison with primary, secondary and tertiary care providers.

Person Specification

essential

Essential

• Knowledge of Trust policies and procedures
• Understanding of medical terminology
• Good keyboard and computer skills

Desirable

• Experience of working under pressure
• Experience of talking to patients /service users

Essential

Essential

• Previous NHS expereince

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

North Bristol NHS Trust

Address

Renal Office, Gate 10, level 6 Brunel Building

Southmead Hospital

Bristol

BS10 5NB

Employer's website

https://www.nbt.nhs.uk (Opens in a new tab)