Quality Systems Manager Pharmacy Technician

Job description

Job responsibilities

GPhC accredited Pharmacy Technician Apprenticeship at Level 3 or above, or equivalent. Registered Pharmacy Technician with the General Pharmaceutical Council. Experience in the development and writing of Standard Operating Procedures (SOPs). Highly numerate with experience in report design and production. Experience and understanding of managing Quality Management Systems. Experience of managing change or project management. Knowledge in and implementation of Good Manufacturing Practice (GMP), Good Distribution Practice (GDP). Knowledge and understanding of Wholesale Distribution Authorisation (WDA) for Medicinal Products. Knowledge and understanding of Medicines and Healthcare Products Regulatory Agency (MHRA) and licensing guidelines and standards. Excellent interpersonal skills and the ability to liaise effectively with staff at all levels within the hospital and with patients/ carers; the ability to adapt their communication style to effectively relay, often complex or sensitive, information to people with varying levels of medical/pharmaceutical knowledge. Ability to communicate in a compassionate manner Ability to work as part of a team and also use own initiative as part of the defined role. Ability to work without direct supervision, innovate and use initiative. Ability to manage own workload and prioritise work to meet deadlines. Ability to motivate others and act as a role model. An understanding of validation in quality assurance. Ability to work beyond the scope of initial pathways, making other observations that may be beneficial to users of the IQM system. Advanced skills in MS Office software including presentation, word processing, spreadsheet and database functionality as well as an understanding of the data held in the IQM system, their interrelationships and their appropriateness and fitness for use Provide general IQM system support to the department, addressing issues with the system directly where possible, and liaising with the system provider if not. Carry out the IQM system portion of the new staff induction process, including organising access to the system and providing system training. Be an expert user on the recording and monitoring tools available to effectively report IQM and QMS performance metrics. Design and develop systems to support any CIP improvement plans from the effective use of the IQM system. Play an active role in the monitoring of performance within the department. Collate information in response to Freedom of Information requests received by the Trust that relate to pharmacy/drug data through the IQM system. Ensure any developments to the system are supported by the necessary business cases. Ensure all regular and routine reports are submitted complete and validated, by agreed deadlines. Maintain up-to-date procedures detailing the reports provided regularly to the Pharmacy Quality Management Meetings and Pharmacy Governance Board. Provide leadership to ensure that a professional, safe, and efficient service is provided to all users of this service. Act as a named IQM Super-User who is responsible for the efficient operation of the system. Ensure change control processes are implemented, monitored and reported with Corrective And Preventive Actions (CAPA) embedded into the IQM system. Assist the pharmacy section leads with audit and project work and the development and implementation of procedures, ensuring a robust integrated quality systems across the Pharmacy Department are maintained. Dispense prescriptions for inpatients, outpatients, and discharge medication this may involve the assessment of Patients Own Medicines where appropriate. Dispensing includes clinical trial and named patient medicines, Controlled Drugs, cytotoxic products, extemporaneous preparation, when necessary, private prescriptions and assembly of compliance aids; robust dispensing skills including accurate weighting, measuring, counting a preparation of medication is required; appropriate specialist equipment and PPE may be required at times. Answer routine queries from ward staff and from patients. Assist in the supervision and training of ATOs, SATOs and Student Pharmacy Technicians and the induction of new members of staff. Participate in the identification and production of new departmental procedures where appropriate. Check dispensing for inpatients, outpatients, and discharge medication as per department checking procedure. Undertakes Continuing Professional Development to maintain clinical skills in relation to training and other professional commitments. Deputise for the Lead Pharmacy Technician Clinical Informatics in the management of drug files, cost centres, supplier records and other data elements on the Pharmacy Stock Control System. Participation in the weekend, late rota, and bank holiday rota, acting as Lead Pharmacy Technician for the dispensary weekend service when appropriate. Any other duties, which may be required by the Director of Pharmacy for the benefit of the service.

Person Specification

Education/Training/Qualifications

Essential

• A GPhC accredited Pharmacy Technician Apprenticeship to Level 3 or above, or a recognised equivalent qualification
• Registration as a practising Pharmacy Technician with the General Pharmaceutical Council
• Recognised current Accredited Checking Technician qualification (or significant progress towards)
• Evidence of Continuing Professional Development

Desirable

• Leadership and Management qualification - level 3

Work Experience

Essential

• Understanding of the management of Quality Management Systems (QMS) in a pharmacy setting
• Use of data analysis tools to present information from pharmacy/other clinical systems
• Experience of training staff
• Experience of writing and developing Standard Operating Procedures

Desirable

• Experience of project management
• Experience of risk management

Knowledge/Skills/Abilities

Essential

• Excellent IT competencies with a clear understanding of the complex issues involved in implementation of a new Quality IT System
• Excellent communication, interpersonal and organisational skills
• Standard I.T. competencies in Word, PowerPoint and Excel or equivalent programs
• Ability to extract and interpret data to affect decision making

Desirable

• Knowledge of quality management system and QA applications, such as IQM

Personal Qualities/Special Circumstances

Essential

• Self-motivated individual with an organised and logical approach to work
• Able to deal and communicate professionally with all levels of staff within own organisation, other NHS organisations, Industry and Pharma partners as well as patients

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

North Bristol NHS Trust

Address

Southmead Hospital

Southmead Road

Bristol

BS10 5NB

Employer's website

https://www.nbt.nhs.uk (Opens in a new tab)