Job summary
We are looking to recruit hardworking, dynamic and motivated individuals to join our friendly Emergency Department (ED) Team!
The department and team are focused on the delivery of safe, high quality care, whilst putting the needs of our patients at the forefront of all that we do.
The role includes working alongside nursing staff in all areas of the ED, as well as working both day and night shifts; subsequently the applicant must be flexible in order to meet the needs of our patients and the department.
The successful candidate should be enthusiastic about their on going development as you will be expected to become competent in extended roles such as plastering, trauma scribing and link roles.
Why apply?
North Bristol NHS Trust (NBT) is one of the largest acute Trusts in the country. We have been rated by the CQC as 'Good' overall and Outstanding for caring and well-led. We are committed to providing high quality patient care and developing healthcare for the future through innovation.
Please note, this role does not currently meet the salary requirement for visa sponsorship. From the 9th April 2025, the minimum salary required for a Skilled Worker visa became £25,000 per year. While this role may be offered at a higher point on the pay scale depending on relevant NHS experience, most new starters are appointed at the bottom of the band, which does not meet the salary threshold.
Main duties of the job
A Senior Healthcare Support Worker is a core member of the team delivering direct care to patients and supporting registered practitioners to deliver high quality, compassionate health care to people in accordance with assessed needs and a care plan.
You will carry out a range of clinical and non-clinical healthcare, or therapeutic tasks, under the direct or indirect supervision of the registered healthcare practitioner, in accordance with the Trust values.
There will be opportunities to develop your knowledge and skills, specific to your needs. Training will be provided to ensure you have the required core skills and skills set specific to your area of work. You will also be supported to obtain your care certificate if you do not have this qualification.
About us
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups
Job description
Job responsibilities
Nursing Care
- Obtain consent prior to giving care in accordance with Trust policies.
- Duties are delegated to you in line with care plans
- Not all duties are routine, and you will need to use your knowledge, experience and understanding to take decisions within your area of responsibility
- To carry out a range of clinical duties with minimal / no supervision, including for example, blood pressure monitoring, oxygen saturation levels, body temperature, pulse rate and respiration rate, glucose monitoring, collection and testing of urine samples / faecal samples / sputum samples and wound swabs ensuring delivery of high-quality patient care at all times. NB: this list is not exhaustive and will vary depending on area of work.
- Participate in patient assessment providing high quality holistic patient care and escalating concerns about patients to other clinical staff
- Practice safe standards of care to patients following Trust guidelines and policies and policies and be able to concentrate for periods throughout the day with occasional interruptions.
- Provide clinical care in accordance with the infection prevention and health and safety policies and procedures.
- Maintain the work environment in line with Trust infection control and patient safety policies
- Develop the skills to actively facilitate self-care and independence with patients.
- Promote health education specific to the clinical area and in line with national and local policies. 11. Maintain accurate records relating to communication with patients, relatives, and members of the Multidisciplinary team regarding all aspects of care demonstrating a range of appropriate communication skills.
- Ensuring equipment and stores are well maintained, taking appropriate action if the equipment is faulty
- Work effectively as part of a team.
Training
- Undertake the Trusts corporate and local induction and maintain your learning and compliance with training requirements for your
- Complete mandatory training. This will vary depending on area of work.
- Attend In-service Training
- Successful completion of the Care Certificate if applicable
Professional
- Demonstrate ability to access Trust policies and procedures and comply with those relevant to role.
- Act, at all times, in a manner which demonstrates respect for privacy, dignity and confidentiality. 3. Embrace the Trust values and work in an inclusive way.
- Act within limits of competence, ensuring actions support care, protection, and wellbeing.
- Responsible for maintaining own skills, knowledge, and competence for the role.
- Ensure all mandatory training is undertaken in line with Trust policy.
- Participate in team discussions / meetings as an integral member of the team.
- You are accountable for your work and for reviewing the effectiveness of care provided. Adapting, or escalating as required.
- To support or guide the healthcare support worker.
Administration
- Competent in the use of IT systems within the workplace environment.
- Participate in the induction and orientation of newly appointed staff, learners and other visitors to the department
- Comply with Trust policy regarding information governance and the care of patient property.
Job description
Job responsibilities
Nursing Care
- Obtain consent prior to giving care in accordance with Trust policies.
- Duties are delegated to you in line with care plans
- Not all duties are routine, and you will need to use your knowledge, experience and understanding to take decisions within your area of responsibility
- To carry out a range of clinical duties with minimal / no supervision, including for example, blood pressure monitoring, oxygen saturation levels, body temperature, pulse rate and respiration rate, glucose monitoring, collection and testing of urine samples / faecal samples / sputum samples and wound swabs ensuring delivery of high-quality patient care at all times. NB: this list is not exhaustive and will vary depending on area of work.
- Participate in patient assessment providing high quality holistic patient care and escalating concerns about patients to other clinical staff
- Practice safe standards of care to patients following Trust guidelines and policies and policies and be able to concentrate for periods throughout the day with occasional interruptions.
- Provide clinical care in accordance with the infection prevention and health and safety policies and procedures.
- Maintain the work environment in line with Trust infection control and patient safety policies
- Develop the skills to actively facilitate self-care and independence with patients.
- Promote health education specific to the clinical area and in line with national and local policies. 11. Maintain accurate records relating to communication with patients, relatives, and members of the Multidisciplinary team regarding all aspects of care demonstrating a range of appropriate communication skills.
- Ensuring equipment and stores are well maintained, taking appropriate action if the equipment is faulty
- Work effectively as part of a team.
Training
- Undertake the Trusts corporate and local induction and maintain your learning and compliance with training requirements for your
- Complete mandatory training. This will vary depending on area of work.
- Attend In-service Training
- Successful completion of the Care Certificate if applicable
Professional
- Demonstrate ability to access Trust policies and procedures and comply with those relevant to role.
- Act, at all times, in a manner which demonstrates respect for privacy, dignity and confidentiality. 3. Embrace the Trust values and work in an inclusive way.
- Act within limits of competence, ensuring actions support care, protection, and wellbeing.
- Responsible for maintaining own skills, knowledge, and competence for the role.
- Ensure all mandatory training is undertaken in line with Trust policy.
- Participate in team discussions / meetings as an integral member of the team.
- You are accountable for your work and for reviewing the effectiveness of care provided. Adapting, or escalating as required.
- To support or guide the healthcare support worker.
Administration
- Competent in the use of IT systems within the workplace environment.
- Participate in the induction and orientation of newly appointed staff, learners and other visitors to the department
- Comply with Trust policy regarding information governance and the care of patient property.
Person Specification
Education/Training/Qualifications
Essential
- One of the following: o Level 3 RQF, SCQF o City and Guilds 3 o NVQ 3 o BTEC National Diploma o Equivalent experience (minimum of 12 months)
- GCSE grade A- C (grade 4 and above) or equivalent in English
- GCSE grade A- C (grade 4 and above) or equivalent in Maths
- o Completion of Level 3 Diploma in Healthcare Support (that maps to the Apprenticeship Standard for Senior Health Care Support Worker) o Equivalent experience
Desirable
- Completion of relevant Band 3 clinical skills training ie. venepuncture and physiological measurements
Work Experience
Essential
- At least 12 months experience of working in a health or social care setting
- Prior experience as a support worker
- Evidence of ability to work as a member of a team
- Good time management skills and prioritising work
- Understands and committed to a caring approach to patients & relatives
Desirable
- Experience within acute hospital clinical setting
Knowledge/Skills/Abilities
Essential
- Effective and appropriate communication skills both written and verbal
- IT skills, basic word, Email, keyboard skills
- Able to complete appropriate documentation accurately
- Demonstrate an awareness of healthcare work and policies and procedures
Person Specification
Education/Training/Qualifications
Essential
- One of the following: o Level 3 RQF, SCQF o City and Guilds 3 o NVQ 3 o BTEC National Diploma o Equivalent experience (minimum of 12 months)
- GCSE grade A- C (grade 4 and above) or equivalent in English
- GCSE grade A- C (grade 4 and above) or equivalent in Maths
- o Completion of Level 3 Diploma in Healthcare Support (that maps to the Apprenticeship Standard for Senior Health Care Support Worker) o Equivalent experience
Desirable
- Completion of relevant Band 3 clinical skills training ie. venepuncture and physiological measurements
Work Experience
Essential
- At least 12 months experience of working in a health or social care setting
- Prior experience as a support worker
- Evidence of ability to work as a member of a team
- Good time management skills and prioritising work
- Understands and committed to a caring approach to patients & relatives
Desirable
- Experience within acute hospital clinical setting
Knowledge/Skills/Abilities
Essential
- Effective and appropriate communication skills both written and verbal
- IT skills, basic word, Email, keyboard skills
- Able to complete appropriate documentation accurately
- Demonstrate an awareness of healthcare work and policies and procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
