Job summary
The post holder will contribute to the administrative functioning of the Orthotic & Prosthetics and actively assist the multi-professional team in the provision of a quality service. The post holder will deal with all incoming referrals into the service, take calls from patients to manage their appointments and assist the wider team with other administrative duties.
Main duties of the job
About us
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Job description
Job responsibilities
Input patient information onto the Orthotic & Prosthetic PAS. Take incoming phone calls from patients and other healthcare professionals. Book appointments on to the PAS as required by the clinical team and patients, to reschedule appointments as required. Validation of new patient referrals to the service from General Practitioners, Consultants and other Health professionals. Checking of the detail on new patient referral forms against the criteria agreed by the Health Trusts served by the service. Log all new patients and referrals meeting the criteria onto the service database. Follow internal processes to pass queries and referrals for triage to clinical and other professional staff within the department. Take requests for repeat orders and equipment over the phones, logging on the database and passing to the relevant team for action. Update details of clinic referrals onto the computerized database. Communicate with clinical and other professional staff within the service to discuss issues arising from the logging process or other patient queries resulting from phone calls. Communicate with patients, carers and Healthcare professionals by phone calls, and face to face at reception. Follow up queries arising from referrals to the service. Provide support to the service by filing of paperwork and prepping of clinic notes. Record clinic outcomes on the database for school and satellite clinics.Respond to any other service enquiries by telephone or visitors to the service. Support aspects of the administration services to the service e.g. Phone cover for staff sickness, holiday and meal breaks. Cover reception during periods of sickness, holidays and breaks. Meet and greet patients that are arrivinginto the centre, booking them onto the system To liaise with transport services as required over the phone or face to face when covering reception. Comply with the service requirements of the Disablement Services Centre Quality systems and the North Bristol NHS Trust Policies and procedures.
Job description
Job responsibilities
Input patient information onto the Orthotic & Prosthetic PAS. Take incoming phone calls from patients and other healthcare professionals. Book appointments on to the PAS as required by the clinical team and patients, to reschedule appointments as required. Validation of new patient referrals to the service from General Practitioners, Consultants and other Health professionals. Checking of the detail on new patient referral forms against the criteria agreed by the Health Trusts served by the service. Log all new patients and referrals meeting the criteria onto the service database. Follow internal processes to pass queries and referrals for triage to clinical and other professional staff within the department. Take requests for repeat orders and equipment over the phones, logging on the database and passing to the relevant team for action. Update details of clinic referrals onto the computerized database. Communicate with clinical and other professional staff within the service to discuss issues arising from the logging process or other patient queries resulting from phone calls. Communicate with patients, carers and Healthcare professionals by phone calls, and face to face at reception. Follow up queries arising from referrals to the service. Provide support to the service by filing of paperwork and prepping of clinic notes. Record clinic outcomes on the database for school and satellite clinics.Respond to any other service enquiries by telephone or visitors to the service. Support aspects of the administration services to the service e.g. Phone cover for staff sickness, holiday and meal breaks. Cover reception during periods of sickness, holidays and breaks. Meet and greet patients that are arrivinginto the centre, booking them onto the system To liaise with transport services as required over the phone or face to face when covering reception. Comply with the service requirements of the Disablement Services Centre Quality systems and the North Bristol NHS Trust Policies and procedures.
Person Specification
Essential
Essential
- GCSE English or equivalent
- Basic experience of database inputting.
- Excellent communication skills
- Very good computer literacy
- Ability to prioritise allocated work.
- Ability to project a professional, responsible image i.e. manner and telephone skills
Desirable
- NHS Experience
- Previous experience of general office duties
Person Specification
Essential
Essential
- GCSE English or equivalent
- Basic experience of database inputting.
- Excellent communication skills
- Very good computer literacy
- Ability to prioritise allocated work.
- Ability to project a professional, responsible image i.e. manner and telephone skills
Desirable
- NHS Experience
- Previous experience of general office duties
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
North Bristol NHS Trust
Address
Bristol Centre for Enablement
Highwood Pavilions, Jupiter road
Patchway, Bristol
BS34 5BW
Employer's website
https://www.nbt.nhs.uk (Opens in a new tab)
