Job summary
We are looking for an enthusiastic, hard-working individual who has the ability to work well within a small dedicated team delivering a high standard of administrative support to the Physiotherapy Outpatient Department at Southmead Hospital.
We are looking for someone who has a friendly outlook with excellent communication skills and someone who thrives in a fast-paced and very busy working environment. The role requires an elevated level of patient contact by telephone as well as duties associated with clinic management and waiting lists.
The administrative team works hard together to ensure the very best outcome for every patient who visits the service working alongside a friendly physiotherapist team.
Main duties of the job
Applicants will need to be an excellent team-player as well as the ability to work independently. They will need to be flexible and able to use their own initiative working proactively and in collaboration with team colleagues to ensure daily administrative work tasks are managed well. The post holder, working alongside the team, will be responsible for prioiritising daily workloads.
You will need to be able to demonstrate excellent IT skills with the ability to plan, prioritise and manage your time and problem solve effectively.
About us
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Job description
Job responsibilities
- To process patient referrals including transferring to other organisations.
- Negotiate patient appointments via telephone to fill last minute empty appointment slots.
- To respond to short-notice clinic cancellations contacting patients to reschedule clinic appointments.
- Answer telephone queries and relaying messages including rescheduling cancellation requests from patients.
- Retrospective clinic bookings on Careflow.
- Adding patients to waiting list following Trust protocol.
- Building ad-hoc slots to facilitate the patient appointment booking process.
- Deal with enquiries from all services users in a helpful manner.
- Uploading to EDMS following Trust protocol.
- Ensure all relevant patient information is recorded on Trust's PAS system and updated accordingly.
- Work flexibly and provide cross cover for colleagues across all therapy services.
Job description
Job responsibilities
- To process patient referrals including transferring to other organisations.
- Negotiate patient appointments via telephone to fill last minute empty appointment slots.
- To respond to short-notice clinic cancellations contacting patients to reschedule clinic appointments.
- Answer telephone queries and relaying messages including rescheduling cancellation requests from patients.
- Retrospective clinic bookings on Careflow.
- Adding patients to waiting list following Trust protocol.
- Building ad-hoc slots to facilitate the patient appointment booking process.
- Deal with enquiries from all services users in a helpful manner.
- Uploading to EDMS following Trust protocol.
- Ensure all relevant patient information is recorded on Trust's PAS system and updated accordingly.
- Work flexibly and provide cross cover for colleagues across all therapy services.
Person Specification
Education/Training & Qualifications
Essential
- Educated to GCSE or equivalent
Desirable
- An understanding of NHS outpatient booking processes.
Work Experience
Essential
- Experience of working as part of a small NHS team.
- Ability to demonstrate good and caring customer care skills.
Desirable
- Experienced in the NHS or similar organisation.
- Previous experience of working in a fast paced NHS outpatient department (or similiar clerical experience).
Knowledge, skills and abilities
Essential
- Team-player, helpful, polite and willing to assist others.
- Enjoyment of working in an extremely busy and fast-paced environment.
- Willingness/enjoyment of using multiple IT systems.
- The ability to work to tight deadlines.
- Able to work flexibly to meet the needs of the service.
- Able to develop good working relationships amongst team, colleagues and staff.
- Excellent verbal and written communication skills.
Desirable
- Working knowledge of Careflow & ICE, outlook.
- Understanding of Trust policies and procedures.
- An understanding of patient confidentiality
Person Specification
Education/Training & Qualifications
Essential
- Educated to GCSE or equivalent
Desirable
- An understanding of NHS outpatient booking processes.
Work Experience
Essential
- Experience of working as part of a small NHS team.
- Ability to demonstrate good and caring customer care skills.
Desirable
- Experienced in the NHS or similar organisation.
- Previous experience of working in a fast paced NHS outpatient department (or similiar clerical experience).
Knowledge, skills and abilities
Essential
- Team-player, helpful, polite and willing to assist others.
- Enjoyment of working in an extremely busy and fast-paced environment.
- Willingness/enjoyment of using multiple IT systems.
- The ability to work to tight deadlines.
- Able to work flexibly to meet the needs of the service.
- Able to develop good working relationships amongst team, colleagues and staff.
- Excellent verbal and written communication skills.
Desirable
- Working knowledge of Careflow & ICE, outlook.
- Understanding of Trust policies and procedures.
- An understanding of patient confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
