Job summary
The Gastroenterology and Hepatology team are looking for a motivated and enthusiastic individual to join our administration team for 30 hours a week.
You will be an important part of the team, delivering a high quality service to ensure all letters are processed and completed in a timely manner.
The post holder will need to have a sound knowledge of using Microsoft office packages. They will be required to demonstrate excellent typing, communication, organisational, clerical and IT skills. They need to be able to work on their own initiative and to work well as a team member.
Main duties of the job
To provide administrative support to the service. The role requires someone who has greatattention to detail and great organisational skills for working in a fast paced, busy department.
This role will consist of general administrative duties such as scanning, processing of clinic and admin letters, data entry, appointment booking and cashing up, checking review dates and adding patients to waiting lists and to undertake other admin duties as required.
About us
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Job description
Job responsibilities
- Processing of patients admin and clinic letters, reviewing, getting ready for approval from clinicians, then uploading to our PAS system, printing and sending a paper copy to the patient.
- - To ensure the outcome of patient attendance has been recorded correctly on PAS .
- To administer incoming/outgoing post. To understand and relate to the Trust and departmental guidance on patient access, data protection and patient confidentiality to apply to every day work practices.
- To assist with the administration of outstanding patient appointment outcomes (uncashed appointments).
- To carry out general clerical duties such as filing, photocopying and scanning
- To exercise judgement and initiative when dealing with enquiries or problem solving, seeking advice appropriately.
- Potential calling patients to make appointments, cancel appointments, or validation of the waiting list (ensuring patients still want their appointments).
Job description
Job responsibilities
- Processing of patients admin and clinic letters, reviewing, getting ready for approval from clinicians, then uploading to our PAS system, printing and sending a paper copy to the patient.
- - To ensure the outcome of patient attendance has been recorded correctly on PAS .
- To administer incoming/outgoing post. To understand and relate to the Trust and departmental guidance on patient access, data protection and patient confidentiality to apply to every day work practices.
- To assist with the administration of outstanding patient appointment outcomes (uncashed appointments).
- To carry out general clerical duties such as filing, photocopying and scanning
- To exercise judgement and initiative when dealing with enquiries or problem solving, seeking advice appropriately.
- Potential calling patients to make appointments, cancel appointments, or validation of the waiting list (ensuring patients still want their appointments).
Person Specification
Education/Training/Qualifications
Essential
- Good educational standard of at least GCSE in English
- Computer literacy
- Good interpersonal skills including professional telephone manner
- Clerical Skills
Work Experience
Essential
- Demonstrable customer service experience
Desirable
- Previous clerical experience
- Previous NHS experience
Knowledge/Skills/Abilities
Essential
- Excellent communication skills
- Ability to work as part of a team
- Excellent organisational skills
Personal Qualities/Special Circumstances
Essential
- A flexible and innovative approach
Person Specification
Education/Training/Qualifications
Essential
- Good educational standard of at least GCSE in English
- Computer literacy
- Good interpersonal skills including professional telephone manner
- Clerical Skills
Work Experience
Essential
- Demonstrable customer service experience
Desirable
- Previous clerical experience
- Previous NHS experience
Knowledge/Skills/Abilities
Essential
- Excellent communication skills
- Ability to work as part of a team
- Excellent organisational skills
Personal Qualities/Special Circumstances
Essential
- A flexible and innovative approach
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
