Job summary
NBT has established a valued, skilled, and passionate team of volunteers across the Trust.This role is an exciting opportunity to build on the foundations of our current service, to foster a culture of inclusivity and learning and to deliver our new three-year strategy. We are now in a position to embrace the outreach opportunities forged through community link colleagues to promote NBT volunteering within our local community even further. In this role you will use your experience to engage with a diverse range of groups, with the aim to break down barriers to volunteering with us.
We know that volunteering is a well-recognised route into employment for the NHS. You will use this opportunity to grow our pool of young adult volunteers, including our NHS Cadets, to support the next generation of the NHS workforce.
A key aspect of this role will be for you to use strong communication and people management skills to unify our service across all our volunteer teams. Proactively seeking and identifying opportunities to make change to support an inclusive environment.
We want our volunteers to have a personally rewarding experience, knowing they are making a real difference and feel valued for their important commitment. In turn, they will contribute to achieving an outstanding patient experience. We are excited to welcome someone with the passion, energy, and enthusiasm to embrace this opportunity to make a real impact for our patients through our volunteer service.
Main duties of the job
This role provides operational leadership and management to lead the daily delivery of the Volunteer Service Team at North Bristol NHS Trust positively and effectively.
o You will play a pivotal role in ensuring delivery of this ambitious and complex programme of work, by supporting the implementation of the new Volunteer Service 3-year Strategic Plan. Including having a key focus on our objective to diversify our pool of volunteers, creating strong relationships within our local community, and striving for an inclusive volunteer experience.
o You will have operational responsibility for the efficient and effective day to day management of the Volunteer Services team. Overseeing the recruitment, training, retention, and support/supervision of all volunteers within North Bristol NHS Trust. Strictly upholding the robust NHS volunteer recruitment process, as stated in our volunteer policy. Ensuring our volunteer service is of the highest safety standard.
o You will engage with senior colleagues across Trust to forge strong lines of communication to manage and support the volunteers placed with them.
o In collaboration with the Volunteer Service Manager (VSM), you will expand the volunteer service's reach through developing new role opportunities.
o You will strive to foster a culture of unity throughout the whole Volunteer Service team, ensuring staff and volunteers feel supported, valued, and recognised.
About us
We are a small team that strive to make a big impact to improve the patient experience!
We expect our team members to have an ethos of learning and inclusion. We work closely as a team and speak to each other with respect and professionalism, offering encouragement and support to each other.
We expect all our colleagues to abide by the NBT CARES values. Cares stands for Caring, Ambitious, Respectful and Supportive:
o Caring - because it underpins everything we do for our patients and the way we care for one anothero Ambitious - because it signals that we always want to improve what we do on behalf of our patients and one anothero Respectful - because every individual has an important role to playo Supportive - because we're a team and deliver together
North Bristol NHS Trust promotes health and well-being initiatives, devised by our dedicated staff wellbeing team, that encompasses lifestyle support, physical support and psychological support.
North Bristol NHS Trust values all staff feedback and actively promotes the annual staff survey, leading to response rates above the national average and the majority of our staff would recommend our organisation as a good place to work.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Job description
Job responsibilities
Please download the Job Description and Personal Specification documents attached below for further information.
Governance & Administration1. Ensure all volunteer systems, databases and activity within the Trust is managed effectively, responsibly, and safely.2. Support the exploration of a new end to end volunteer management system, or similar process, and implementation if feasible.3. To manage volunteer activities through having an oversight of an accurate rota system. 4. Maintain effective systems for recruitment, induction, training, management, and development of volunteers.5. To manage and approve volunteer expenses and meal vouchers.6. Ensure role descriptions, and guidelines are in place and regularly updated.7. To have initial accountability for the recruitment, selection, and placement of all volunteers throughout the organisation. Ensuring all necessary pre-volunteering checks are carried out as required and records kept according to Trust policy. Escalating any concerns or queries to the VSM.8. Ensure a high compliance rate in the quality of volunteer files; the content reflecting evidence of all safe recruitment requirements and completion of all required training and updates.9. Continue the development of appropriate training and induction programmes for all volunteers in liaison with Departmental Managers leading as required.10. Responsible for ensuring individual volunteers are adequately supported and that appropriate on-the-job support and supervision are provided by identified supervisors in each service/ward/department.11. Follow our volunteer policy to ensure that volunteer roles do not encroach on to paid roles, meeting the Helpforce and Unison Charter.12. Ensure your own knowledge about the volunteers services provision is up to date and at an appropriate level.
Communication and relationships1. Effectively manage two colleagues providing direct line management to achieve your operational objectives. This includes providing regular support, one-to-ones, and promoting team working and skill sharing. Encouraging a hands-on approach to getting to know the volunteer team.2. Ensure delivery of regular communication with volunteers regarding operational matters.3. Where appropriate, utilise networks such as NHS England, Helpforce and other related organisations using them to share and develop practice.4. Work closely with VSM to contribute information to effective internal and external communications to raise the profile of the volunteering service. Including contributing to the content for the @NBTVolunteering X account and contributing to the Patient Experience Newsletter.5. Communicate with a range of staff at all levels and utilise persuasive and motivational skills to lead and engage others. This includes attending internal meetings, Trust induction or team huddles to share information about the service.6. To escalate patient experience feedback to relevant departments and work with them to support effective solutions.7. Support with the recording of impact data, contributing information to Trust reports via the VSM.8. Deal with complaints, conduct, and performance issues, escalating to the VSM when required.9. Deputise for the Volunteer Service Manager.10. Support at networking and recruitment events, representing the organisation at high-profile functions as required.11. Support with the delivery of volunteer recognition and feedback events.12. Act as an ambassador for good practice in volunteering for the Trust and the wider community.13. Maintaining a superb relationship with all partners from within the Trust.
General1. Responsible for the development and use of effective information systems to support the management and governance of NBT Volunteer Services.2. To meet the needs of the organisation the post holder may be required to undertake duties at any location within the Trust.
Personal Specification Education/Training/Qualification Educated to degree level with evidence of postgraduate qualification, or equivalent Strong knowledge of relevant guidelines, legislation and policies relating to volunteering
Work Experience Experience developing and managing staff or Volunteer programmes Experience in delivering a safe, effective, inclusive volunteer recruitment process Experience of managing change and leading a team to effectively deliver the required outputs and outcomes Proven experience in organising staff or volunteer rotas, being able to demonstrate past excellence in balancing the needs of volunteers and an organisation Experience of working effectively with internal and external stakeholders from diverse backgrounds across public, private, and voluntary sectors Experience of co-ordinating a cross-organisation service in a complex organisation
Knowledge/Skills/Abilities Able to demonstrate knowledge and commitment to equal opportunities and inclusivity, demonstrating the benefits of a diverse volunteer force Knowledge of volunteering and its mutual benefits to those that volunteer and the organisation Knowledge and experiences of the challenges faced in the recruitment and management of volunteers/individuals, and approaches to develop an inclusive service Knowledge and ability to support in the production of effective communications to the volunteer or staff teams, departments, and a wider audience. Able to lead a team in being a welcoming first point of contact for all existing and prospective volunteers Able to support identifying and develop new volunteer initiatives to benefit patients, staff, and the wider organisation Able to effectively deal with concerns or complaints, and professionally manage difficult or challenging conversations Computer literate, and confident in using IT systems such as MS Office and databases effectively Able to, and demonstrable experience of, working to tight deadlines and delivering results
Personal Qualities/Special Circumstances Strong affinity with the values of the Trust exhibiting them in day-to-day work Inclusive approach to those who find barriers to volunteering Motivated and self-initiated with a non-judgemental approach Positive professional work attitude Presentable, professional appearance Hands on attitude with good attention to detail Able to lead a team with evidence of effective leadership experience Inclusive, flexible, tactful, diplomatic, and supportive in your approach
Job description
Job responsibilities
Please download the Job Description and Personal Specification documents attached below for further information.
Governance & Administration1. Ensure all volunteer systems, databases and activity within the Trust is managed effectively, responsibly, and safely.2. Support the exploration of a new end to end volunteer management system, or similar process, and implementation if feasible.3. To manage volunteer activities through having an oversight of an accurate rota system. 4. Maintain effective systems for recruitment, induction, training, management, and development of volunteers.5. To manage and approve volunteer expenses and meal vouchers.6. Ensure role descriptions, and guidelines are in place and regularly updated.7. To have initial accountability for the recruitment, selection, and placement of all volunteers throughout the organisation. Ensuring all necessary pre-volunteering checks are carried out as required and records kept according to Trust policy. Escalating any concerns or queries to the VSM.8. Ensure a high compliance rate in the quality of volunteer files; the content reflecting evidence of all safe recruitment requirements and completion of all required training and updates.9. Continue the development of appropriate training and induction programmes for all volunteers in liaison with Departmental Managers leading as required.10. Responsible for ensuring individual volunteers are adequately supported and that appropriate on-the-job support and supervision are provided by identified supervisors in each service/ward/department.11. Follow our volunteer policy to ensure that volunteer roles do not encroach on to paid roles, meeting the Helpforce and Unison Charter.12. Ensure your own knowledge about the volunteers services provision is up to date and at an appropriate level.
Communication and relationships1. Effectively manage two colleagues providing direct line management to achieve your operational objectives. This includes providing regular support, one-to-ones, and promoting team working and skill sharing. Encouraging a hands-on approach to getting to know the volunteer team.2. Ensure delivery of regular communication with volunteers regarding operational matters.3. Where appropriate, utilise networks such as NHS England, Helpforce and other related organisations using them to share and develop practice.4. Work closely with VSM to contribute information to effective internal and external communications to raise the profile of the volunteering service. Including contributing to the content for the @NBTVolunteering X account and contributing to the Patient Experience Newsletter.5. Communicate with a range of staff at all levels and utilise persuasive and motivational skills to lead and engage others. This includes attending internal meetings, Trust induction or team huddles to share information about the service.6. To escalate patient experience feedback to relevant departments and work with them to support effective solutions.7. Support with the recording of impact data, contributing information to Trust reports via the VSM.8. Deal with complaints, conduct, and performance issues, escalating to the VSM when required.9. Deputise for the Volunteer Service Manager.10. Support at networking and recruitment events, representing the organisation at high-profile functions as required.11. Support with the delivery of volunteer recognition and feedback events.12. Act as an ambassador for good practice in volunteering for the Trust and the wider community.13. Maintaining a superb relationship with all partners from within the Trust.
General1. Responsible for the development and use of effective information systems to support the management and governance of NBT Volunteer Services.2. To meet the needs of the organisation the post holder may be required to undertake duties at any location within the Trust.
Personal Specification Education/Training/Qualification Educated to degree level with evidence of postgraduate qualification, or equivalent Strong knowledge of relevant guidelines, legislation and policies relating to volunteering
Work Experience Experience developing and managing staff or Volunteer programmes Experience in delivering a safe, effective, inclusive volunteer recruitment process Experience of managing change and leading a team to effectively deliver the required outputs and outcomes Proven experience in organising staff or volunteer rotas, being able to demonstrate past excellence in balancing the needs of volunteers and an organisation Experience of working effectively with internal and external stakeholders from diverse backgrounds across public, private, and voluntary sectors Experience of co-ordinating a cross-organisation service in a complex organisation
Knowledge/Skills/Abilities Able to demonstrate knowledge and commitment to equal opportunities and inclusivity, demonstrating the benefits of a diverse volunteer force Knowledge of volunteering and its mutual benefits to those that volunteer and the organisation Knowledge and experiences of the challenges faced in the recruitment and management of volunteers/individuals, and approaches to develop an inclusive service Knowledge and ability to support in the production of effective communications to the volunteer or staff teams, departments, and a wider audience. Able to lead a team in being a welcoming first point of contact for all existing and prospective volunteers Able to support identifying and develop new volunteer initiatives to benefit patients, staff, and the wider organisation Able to effectively deal with concerns or complaints, and professionally manage difficult or challenging conversations Computer literate, and confident in using IT systems such as MS Office and databases effectively Able to, and demonstrable experience of, working to tight deadlines and delivering results
Personal Qualities/Special Circumstances Strong affinity with the values of the Trust exhibiting them in day-to-day work Inclusive approach to those who find barriers to volunteering Motivated and self-initiated with a non-judgemental approach Positive professional work attitude Presentable, professional appearance Hands on attitude with good attention to detail Able to lead a team with evidence of effective leadership experience Inclusive, flexible, tactful, diplomatic, and supportive in your approach
Person Specification
Education/trianing
Essential
- Educated to degree level with evidence of postgraduate qualification, or equivalent
- Strong knowledge of relevant guidelines, legislation and policies relating to volunteering
Work Experience
Essential
- Experience developing and managing staff or Volunteer programmes
- Experience in delivering safe, effective volunteer recruitment process
- Experience of managing change and leading a team to effectively deliver the required outputs and outcomes
- Proven experience in organising staff or volunteer rotas, being able to demonstrate past excellence in balancing the needs of volunteers and an organisation
- Experience of working with internal and external stakeholders from diverse backgrounds across public, private, and voluntary sectors
Desirable
- Experience of co-ordinating a cross-organisation service in a complex organisation
Knowledge/skills/ability
Essential
- Knowledge of volunteering and its mutual benefits to those that volunteer and the organisation
- Able to demonstrate knowledge and commitment to equal opportunities and inclusivity, demonstrating the benefits of a diverse volunteer force
- Knowledge and experiences of the challenges faced in the recruitment and management of volunteers/individuals, and approaches to develop an inclusive service
- Knowledge and ability to support in the production of effective communications to the volunteer or staff teams, departments, and a wider audience.
- Able to support identifying and develop new volunteer initiatives to benefit patients, staff, and the wider organisation
- Able to effectively deal with concerns or complaints, and professionally manage difficult or challenging conversations
- Computer literate, and confident in using IT systems such as MS Office and databases effectively
- Able to, and demonstrable experience of, working to tight deadlines and delivering results
Desirable
- Able to support at networking and fundraising events, with previous experience of representing an organisation at high profile functions
Personal Qualities
Essential
- Strong affinity with the values of the Trust exhibiting them in day-to-day work, including having an inclusive approach to those who find barriers to volunteering
- Able to lead a team with evidence of effective leadership experience
Person Specification
Education/trianing
Essential
- Educated to degree level with evidence of postgraduate qualification, or equivalent
- Strong knowledge of relevant guidelines, legislation and policies relating to volunteering
Work Experience
Essential
- Experience developing and managing staff or Volunteer programmes
- Experience in delivering safe, effective volunteer recruitment process
- Experience of managing change and leading a team to effectively deliver the required outputs and outcomes
- Proven experience in organising staff or volunteer rotas, being able to demonstrate past excellence in balancing the needs of volunteers and an organisation
- Experience of working with internal and external stakeholders from diverse backgrounds across public, private, and voluntary sectors
Desirable
- Experience of co-ordinating a cross-organisation service in a complex organisation
Knowledge/skills/ability
Essential
- Knowledge of volunteering and its mutual benefits to those that volunteer and the organisation
- Able to demonstrate knowledge and commitment to equal opportunities and inclusivity, demonstrating the benefits of a diverse volunteer force
- Knowledge and experiences of the challenges faced in the recruitment and management of volunteers/individuals, and approaches to develop an inclusive service
- Knowledge and ability to support in the production of effective communications to the volunteer or staff teams, departments, and a wider audience.
- Able to support identifying and develop new volunteer initiatives to benefit patients, staff, and the wider organisation
- Able to effectively deal with concerns or complaints, and professionally manage difficult or challenging conversations
- Computer literate, and confident in using IT systems such as MS Office and databases effectively
- Able to, and demonstrable experience of, working to tight deadlines and delivering results
Desirable
- Able to support at networking and fundraising events, with previous experience of representing an organisation at high profile functions
Personal Qualities
Essential
- Strong affinity with the values of the Trust exhibiting them in day-to-day work, including having an inclusive approach to those who find barriers to volunteering
- Able to lead a team with evidence of effective leadership experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
