Job summary
A Deputy Divisional Operational Director is required by one of the largest NHS Trusts in the United Kingdom. Based at Southmead Hospital, with a basic salary from £70k per annum, pro rata, plus excellent NHS benefits. You will be responsible for ensuring that there is adequate and appropriate management support within the Neurosciences and Musculoskeletal Division.
This is a maternity cover post for the Neurosciences and Musculoskeletal Division that will work closely with, and deputise for, the Divisional Operations Director. Together we will provide operational and managerial leadership to the division and you will be a crucial member of the divisional leadership team.
Our senior leadership team is built around a triumvirate model of the Clinical Director, Divisional Director of Nursing and Divisional Operations Director. This is replicated at specialty level as we believe it is the most effective way to lead and engage our teams.
You will support the development of the divisional annual business plan and contribute to our long term workforce strategy, recognising that people are our biggest asset.
You will be a proven operational leader in the NHS with a passion for providing services that support planned, urgent and emergency care pathways. We are looking for someone who is ambitious, tenacious and not afraid to rise to a challenge.
Main duties of the job
-
- Provide leadership and support for clinical and non-clinical teams
- In collaboration with other members of the divisional senior management team, be responsible for the continued delivery of the plans to recover post pandemic.
- Deputise for the Divisional Operations Director and therefore have robust and effective working relationships with other divisional management teams.
- Lead on behalf of the Divisional Operations Director, the design and implementation of a highly functioning performance management reporting system for the Division.
- Represent the division on a daily basis at the Trust wide elective care planning and flow meeting. This will involve making challenging decisions with limited resource.
- Overall responsibility for the operational delivery of the full range of services including the development of efficient and effective systems, policies and procedures.
- Responsible for the management of waiting lists in line with national and local policy and guidance ensuring that access targets are achieved.
- Responsible for the delivery of activity to achieve Service Level Agreements and associated income targets.
- Ensure compliance with national guidelines and statutory regulations covering all aspects of services within the specialties.
- Support the Clinical Director and Divisional Operations Director in all aspects of the Division's management as a full member of the Division Management Team.
- Line management responsibility for the clinical network managers.
About us
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Job description
Job responsibilities
Service Improvement
- Maximising delivery of NMSK services whilst balancing the needs of the Trust to maintain safety across all departments.
- Undertake staffing and skill mix reviews to meet the demands imposed by operational pressures.
- Maintain and develop communication networks with key stakeholders, linking across trusts and the integrated care system.
- Support speciality leads and the Divisional Management Team in development of divisional clinical strategy.
- Lead service development and implementation of the divisional operating plan.
Financial Management
- Manage agreed budgets to ensure efficient and effective use of resources and achievement of financial targets.
- Identify and deliver annual cash releasing efficiency savings agreed with the Divisional Operations Director leading transformation as a contribution to the Divisions annual savings target.
- Work closely with the Divisional Accountant to produce timely and accurate financial and activity reports for use by the specialties to allow in-year monitoring and management, and as the basis for annual planning and local delivery plans.
- Lead the annual capacity planning for specialities across the division.
- Divisional lead for the planning, monitoring, management and reporting of the private practice team.
Management of staff
- Direct line management of non-nursing staff, specifically the network managers hosted within the division, providing leadership and ensuring appropriate arrangements are in place to set objectives, monitor performance and agree, review and deliver personal development needs
- Operational management of staff working in areas where clinical services are delivered where these staff are professionally accountable to the Head of Nursing.
- Management of medical staff to ensure compliance with the European Working Time Directive, the job plans agreed under the consultant contract and the requirements on junior doctors hours.
- Recruit and ensure effective induction of staff to fill established vacancies.
Service planning
- Lead the development and implementation of annual Specialty Service Delivery Plans incorporating activity, access, financial investment and efficiency savings, workforce, clinical governance and controls assurance targets, ensuring that the plans can be delivered within existing or planned resources.
- Lead capital planning and development within the specialties achieving all short, medium and long term projects.
- Lead approved rationalisation/centralisation and re-configuration of services and where appropriate contribute to other changes planned within the Division, the Trust or the wider community.
Performance management
- Performance manage the activities of the specialties to ensure the achievement of all objectives agreed with the Divisional Operations Director and contained in the Service Delivery Plan, initiating corrective action where required to meet activity and access targets, to achieve financial balance or as agreed with the Divisional Operations Director.
- Take a lead on developing and reporting the divisions monthly performance review with the executive management team.
- Source and interpret data as required to generate performance reports as required.
Performance improvement and modernisation
- Plan and achieve continuous performance improvement by pro-actively benchmarking performance with both internal and external comparators and by seeking out examples of best practice which might be introduced into the specialties.
- Identify opportunities for service redesign/modernisation within the specialties that will improve performance and patient experience of the service.
Risk management/Clinical Governance
- Ensure that the specialties conform with the Risk Management/Clinical Governance management processes in the Division, working with the Division Clinical Governance lead and the specialty clinical audit leads to ensure robust arrangements are in place.
- Investigate and prepare draft responses to complaints including collection of statements where necessary, within Trust response times, and taking action to ensure effective feedback and action.
Contracting
- Work with Trust contracting leads to review and agree annual service level agreements and quality standards as appropriate.
- Communicate potential service developments to ICBs, and plan the introduction of any agreed developments with ICBs, within the specialties and with other Trust clinical and corporate departments where necessary.
Corporate Management
- Ensure staff adhere to Trust and NHS protocols and policies and the law.
- Work in collaboration with Divisional Operations Director, Deputy Divisional Operations Directors and Clinical Directors in other Clinical Divisions and members of corporate Divisions in the best corporate interests of the Trust.
- Participate in the Trusts Manager On Call rota.
- Represent the Trust with external agencies and organisations as required.
- Deputise for the Divisional Operations Director when required.
Partnership working
- Where necessary or appropriate support the Clinical Director and/or Divisional Operations Director in developing partnerships with other acute NHS Trusts in BNSSG, ICBs and social services, and identify opportunities for collaboration across the wider BNSSG health community.
Job description
Job responsibilities
Service Improvement
- Maximising delivery of NMSK services whilst balancing the needs of the Trust to maintain safety across all departments.
- Undertake staffing and skill mix reviews to meet the demands imposed by operational pressures.
- Maintain and develop communication networks with key stakeholders, linking across trusts and the integrated care system.
- Support speciality leads and the Divisional Management Team in development of divisional clinical strategy.
- Lead service development and implementation of the divisional operating plan.
Financial Management
- Manage agreed budgets to ensure efficient and effective use of resources and achievement of financial targets.
- Identify and deliver annual cash releasing efficiency savings agreed with the Divisional Operations Director leading transformation as a contribution to the Divisions annual savings target.
- Work closely with the Divisional Accountant to produce timely and accurate financial and activity reports for use by the specialties to allow in-year monitoring and management, and as the basis for annual planning and local delivery plans.
- Lead the annual capacity planning for specialities across the division.
- Divisional lead for the planning, monitoring, management and reporting of the private practice team.
Management of staff
- Direct line management of non-nursing staff, specifically the network managers hosted within the division, providing leadership and ensuring appropriate arrangements are in place to set objectives, monitor performance and agree, review and deliver personal development needs
- Operational management of staff working in areas where clinical services are delivered where these staff are professionally accountable to the Head of Nursing.
- Management of medical staff to ensure compliance with the European Working Time Directive, the job plans agreed under the consultant contract and the requirements on junior doctors hours.
- Recruit and ensure effective induction of staff to fill established vacancies.
Service planning
- Lead the development and implementation of annual Specialty Service Delivery Plans incorporating activity, access, financial investment and efficiency savings, workforce, clinical governance and controls assurance targets, ensuring that the plans can be delivered within existing or planned resources.
- Lead capital planning and development within the specialties achieving all short, medium and long term projects.
- Lead approved rationalisation/centralisation and re-configuration of services and where appropriate contribute to other changes planned within the Division, the Trust or the wider community.
Performance management
- Performance manage the activities of the specialties to ensure the achievement of all objectives agreed with the Divisional Operations Director and contained in the Service Delivery Plan, initiating corrective action where required to meet activity and access targets, to achieve financial balance or as agreed with the Divisional Operations Director.
- Take a lead on developing and reporting the divisions monthly performance review with the executive management team.
- Source and interpret data as required to generate performance reports as required.
Performance improvement and modernisation
- Plan and achieve continuous performance improvement by pro-actively benchmarking performance with both internal and external comparators and by seeking out examples of best practice which might be introduced into the specialties.
- Identify opportunities for service redesign/modernisation within the specialties that will improve performance and patient experience of the service.
Risk management/Clinical Governance
- Ensure that the specialties conform with the Risk Management/Clinical Governance management processes in the Division, working with the Division Clinical Governance lead and the specialty clinical audit leads to ensure robust arrangements are in place.
- Investigate and prepare draft responses to complaints including collection of statements where necessary, within Trust response times, and taking action to ensure effective feedback and action.
Contracting
- Work with Trust contracting leads to review and agree annual service level agreements and quality standards as appropriate.
- Communicate potential service developments to ICBs, and plan the introduction of any agreed developments with ICBs, within the specialties and with other Trust clinical and corporate departments where necessary.
Corporate Management
- Ensure staff adhere to Trust and NHS protocols and policies and the law.
- Work in collaboration with Divisional Operations Director, Deputy Divisional Operations Directors and Clinical Directors in other Clinical Divisions and members of corporate Divisions in the best corporate interests of the Trust.
- Participate in the Trusts Manager On Call rota.
- Represent the Trust with external agencies and organisations as required.
- Deputise for the Divisional Operations Director when required.
Partnership working
- Where necessary or appropriate support the Clinical Director and/or Divisional Operations Director in developing partnerships with other acute NHS Trusts in BNSSG, ICBs and social services, and identify opportunities for collaboration across the wider BNSSG health community.
Person Specification
Education and Training
Essential
- Graduate level education and/or professional qualification.
- Evidence of extensive and recent commitment to continuing leadership development.
Desirable
- Prince 2 Programme Management Qualification
Work Experience
Essential
- Extensive leadership and operational management experience gained in a large public sector organisation.
- Experience of managing a large budget and delivering significant and challenging annual savings plans.
- Experience of leading and managing substantial service change and redesign in a complex environment.
Desirable
- Successful track record within operational management, gained within an NHS setting.
Knowledge and Skills
Essential
- Experience of and ability to manage complex operational situations that involve staff from all levels within the organisation and across a range of professional and organisational boundaries.
- Demonstrable track record of performance management improvement and robust knowledge of RTT/DM01 management.
- Detailed knowledge of current acute Trust issues.
- Experience of developing and implementing strategic, annual, business, financial and capital plans.
- Experience of managing or taking part in programmes of continuous improvement and change management in complex environments.
Desirable
- Developed knowledge of the provision of diagnostic services within a large acute Trust, underpinned by theory and experience.
Personal Qualities
Essential
- Excellent interpersonal and communication skills. Ability to deliver highly sensitive or contentious information in a sensitive way.
- Excellent numeracy and literary skills.
- Excellent planning and organisational skills.
- Exceptional leadership skills.
- Personal alignment with the Trust's 4 key Values: Putting Patients First, Recognising The Person, Striving For Excellence and Working Well Together.
Person Specification
Education and Training
Essential
- Graduate level education and/or professional qualification.
- Evidence of extensive and recent commitment to continuing leadership development.
Desirable
- Prince 2 Programme Management Qualification
Work Experience
Essential
- Extensive leadership and operational management experience gained in a large public sector organisation.
- Experience of managing a large budget and delivering significant and challenging annual savings plans.
- Experience of leading and managing substantial service change and redesign in a complex environment.
Desirable
- Successful track record within operational management, gained within an NHS setting.
Knowledge and Skills
Essential
- Experience of and ability to manage complex operational situations that involve staff from all levels within the organisation and across a range of professional and organisational boundaries.
- Demonstrable track record of performance management improvement and robust knowledge of RTT/DM01 management.
- Detailed knowledge of current acute Trust issues.
- Experience of developing and implementing strategic, annual, business, financial and capital plans.
- Experience of managing or taking part in programmes of continuous improvement and change management in complex environments.
Desirable
- Developed knowledge of the provision of diagnostic services within a large acute Trust, underpinned by theory and experience.
Personal Qualities
Essential
- Excellent interpersonal and communication skills. Ability to deliver highly sensitive or contentious information in a sensitive way.
- Excellent numeracy and literary skills.
- Excellent planning and organisational skills.
- Exceptional leadership skills.
- Personal alignment with the Trust's 4 key Values: Putting Patients First, Recognising The Person, Striving For Excellence and Working Well Together.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
