Job summary
We are seeking to recruit a hands-on operational manager to join the management team within Centralised Outpatient Services at North Bristol NHS Trust.
Applicants should have experience of staff management (recruitment, appraisals, absence management, staff rotas etc) and knowledge of outpatient services (demand and capacity, booking of appointments, clinic utilisation, reporting etc).
Please note: Previous applicants need not apply
Main duties of the job
We seek individuals who have very good IT knowledge of the Microsoft environment and Patient Administrative Systems. You will use your extensive administrative/outpatient experience to oversee performance of outpatient activity, including leading on cross-departmental meetings.
We are looking for you to bring your knowledge and experience to help lead our teams, which include the Booking Team, Patient Contact Centre and Reception Team. You should also have a willingness to learn and help improve and/or implement new systems and projects.
About us
The ideal candidate willhave experience of the BNSSG Patient Access Policy and Government and Trust performance targets.
Job description
Job responsibilities
Please see the detailed job description and person specifications in the attached documents.
Please contact the department manager if you would like any more information.
Job description
Job responsibilities
Please see the detailed job description and person specifications in the attached documents.
Please contact the department manager if you would like any more information.
Person Specification
Education/Training
Essential
- Higher Level Education (post grad diploma ) or equivalent experience
- IT literate to include Excel and Microsoft Office
Work Experience
Essential
- Experience of working in a junior managerial or senior administrative role within the NHS or similar organisation
- Experience of staff management
- Experience of working in a multidisciplinary and busy team environment
Desirable
- Experience of reporting systems such as Qlik Sense and The Data Quality Tracker
Knowledge/Skills/Abilities
Essential
- The ability to work under pressure within a stressful environment, prioritise own workload and work to tight deadlines
- Experience in meeting objectives and deadlines.
- Must be computer literate with excellent IT skills especially Excel with the ability to extract and interpret data in relation to performance targets
- Excellent written and communication skills
- Knowledge of Government Performance targets and BNSSG Patient Access Policy
Desirable
- Experience of undertaking successful project management
Person Specification
Education/Training
Essential
- Higher Level Education (post grad diploma ) or equivalent experience
- IT literate to include Excel and Microsoft Office
Work Experience
Essential
- Experience of working in a junior managerial or senior administrative role within the NHS or similar organisation
- Experience of staff management
- Experience of working in a multidisciplinary and busy team environment
Desirable
- Experience of reporting systems such as Qlik Sense and The Data Quality Tracker
Knowledge/Skills/Abilities
Essential
- The ability to work under pressure within a stressful environment, prioritise own workload and work to tight deadlines
- Experience in meeting objectives and deadlines.
- Must be computer literate with excellent IT skills especially Excel with the ability to extract and interpret data in relation to performance targets
- Excellent written and communication skills
- Knowledge of Government Performance targets and BNSSG Patient Access Policy
Desirable
- Experience of undertaking successful project management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
