Medical Secretary

Job description

Job responsibilities

To provide an exceptional administration support service, supporting large numbers of specialty clinic and assisting our clinical teams in delivering excellent care to our patients.

The post holder will be required to process clinic letters with speed, whilst maintaining accuracy in details, ensuring appropriate document layout and often proof reading content to ensure clear and profession dissemination of information.

A methodical approach will be required to ensure all the necessary steps are taken in processing patient correspondence and related actions, including looking up and inputting data from our electronic patient record systems.

While the majority of the role will be processing clinic letters and providing administrative support within the Medical Secretarial Team, there will be a need to book appointments, liaise with patients and wider healthcare professionals and provide cross cover for others within the administrative team including the nurse administrators to ensure smooth and productive running of the Department.

Person Specification

Education/Training

Essential

• Minimum three GCSE/O'Level qualifications, to include English Language and Mathematics

Desirable

• Knowledge of medical terminology

Work experience

Essential

• Experience of administrative and clerical practices and processes
• Extensive working knowledge of Microsoft Word and Outlook

Desirable

• Experience of having worked in the NHS, or other patient/customer focused environment
• Experience of working with Excel spreadsheets

Knowledge and skills

Essential

• Competence in preparing and sorting documentation and data, checking layout and content of correspondence for self and clinicians
• Must be able to demonstrate organisation and prioritisation skills
• Demonstrate working to tight deadlines/under pressure
• Able to work independently in own role, showing initiative but understanding when to seek appropriate guidance
• Exceptional formatting skills, able to process large amounts of correspondence quickly and accurately

Personal qualities

Essential

• Must be able to produce work of an accurate and high standard
• Very good written skills including good English grammar, in order to be able to proof read typed content
• Very good verbal communication skills, articulate, helpful and confident in dealing with people both face to face and over the telephone
• To be able to maintain good working relationships within own team and wider hospital staff groups/departments
• Professional, courteous and positive approach
• Provide an understanding of the importance of confidentiality and data protection in a hospital environment
• To have a very good time-keeping and attendance record

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

North Bristol NHS Trust

Address

Southmead Hospital

Bristol

BS10 5NB

Employer's website

https://www.nbt.nhs.uk (Opens in a new tab)