Job summary
This post is an exciting opportunity to be part of the team supporting an ambitious programme of Improvement across the trust. The Patient First approach has strong commitment from the Trust Board and Executive leadership and is a key part of delivering on our strategic objectives for the next 5 years. Our award-winning Patient First work supports teams make change and meaningful improvement and is recognised at a national level.
To be successful you will need to show subject-matter expertise in improvement and demonstrate an ability to engage and influence staff from multiple professions and at all levels. You should have a 'can do' attitude, lots of energy and a clear vision for how to identify improvement opportunities and support teams to bring these to life. You will be proactive and able to work independently and as part of a team, bringing forwards ideas and solutions to help drive improvements across the trust.
Main duties of the job
An exciting opportunity has arisen to join the Improvement team as one of a small team of Patient First Practitioners. We are looking for an enthusiastic individual who is an experienced improvement professional; dedicated, keen to learn and be involved in a highly ambitious initiative. If this sounds like you, please do get in touch.
To be successful you will need to be driven and resourceful with lots of energy and able to apply high-level skills and detailed knowledge of improvement approaches in a practical context. You will be responsible for supporting teams drive meaningful change and improvement and therefore this role is very rewarding and would suit someone highly committed to making a difference and helping others develop. North Bristol NHS Trust is implementing Patient's First which is an exciting opportunity to be part of real organisational change.
The Patient First Practitioner role is a fundamental to the success of the team, the team will work closely together covering the following Improvement & Continuous Improvement workstreams. You should be ambitious and keen to progress and see this practitioner role as an exciting next step in your career.
We'd be very pleased to speak with interested candidates prior to application. Please email toEmma.phillips2@nbt.nhs.uk for more information.
About us
Patients are the most important people in the health service and are at the centre of what we do. Patients and carers are the 'experts' in how they feel and what it is like to live with or care for someone with a particular illness or condition. The patients' experience of our services should guide the way we deliver services and influence how we engage with patients every day in our work.
All staff should communicate effectively in their day to day practice with patients and should support and enable patients/carers to make choices, changes and influence the way their treatment or care is provided. All staff, managers and Board members should work to promote effective patient, carer and public involvement in all elements of their work We have a duty to involve, engage and consult with patients, carers and families about plans for health facilities and the provision of our services. North Bristol NHS Trust wholeheartedly embraces the principles of patient partnership and has made clear its commitment to involve patients in key aspects of its work, which will be further strengthened through becoming a Foundation Trust.
Job description
Job responsibilities
As a Patient First Practitioner you will be a capable influencer, highly skilled and experienced in change management approaches. You will be competent in utilising Patient First methodology to support teams and have passion and enthusiasm for the development of yourself and others. You will get the opportunity to work with a variety of teams and professionals and should be focused on how you can help deliver their service improvement goals.
You will be training colleagues of various multidisciplinary roles to help them to deliver Patient First within their roles and departments.
Job description
Job responsibilities
As a Patient First Practitioner you will be a capable influencer, highly skilled and experienced in change management approaches. You will be competent in utilising Patient First methodology to support teams and have passion and enthusiasm for the development of yourself and others. You will get the opportunity to work with a variety of teams and professionals and should be focused on how you can help deliver their service improvement goals.
You will be training colleagues of various multidisciplinary roles to help them to deliver Patient First within their roles and departments.
Person Specification
Education
Essential
- Educated to degree level or equivalent
- Evidence of relevant continued professional development
- Lean and/or improvement qualification
Desirable
- Coaching or mentoring qualification
- Training qualification
Work Experience
Essential
- Experience in using improvement and Lean tools and methodologies in delivering successful improvement projects and initiatives
- Experience of applying continuous improvement & Lean methodologies within a healthcare setting.
- Experience of providing training in continuous improvement to large groups of staff at varying levels of the organisation
- Experience in coaching and/or mentoring staff in the application of improvement activity.
- Experience of delivering training sessions through Microsoft Teams, and using other online tools
Knowledge and Skills
Essential
- Knowledge of change management theories and their application.
- Ability to deliver engaging training sessions to large and small groups, virtually or face to face
- Ability to coach teams and individuals in improvement and Lean tools and methodologies to support them to deliver successful improvement projects
- Ability to make complex problems easy to understand
- Ability to make judgements involving highly complex facts of situation through interpretation and comparison of a range of options
- Ability to articulate a compelling vision
- Motivational skills to encourage collaborative working
- Excellent written and verbal communication
- Excellent facilitation skills
- Ability to analyse performance data to identify priorities for improvement and opportunities for collaborative working
- Strong IT skills to develop reports and presentations in PowerPoint, Excel, Word, Teams
- Ability to work closely in a collaborative team environment
- Ability to engage with staff to promote the rationale for change and achieve buy in by creating shared commitment
- Ability to persuade senior managers of the importance of the Patient First approach, and to negotiate and motivate on project delivery
- High level of organisational skills to manage and run projects, timetables and implementations
- Ability to engage and involve staff and acknowledge, address, and overcome resistance to change as it occurs and achieve buy in by creating shared commitment
- Ability to bring together individuals who may not have worked together before, to deliver effective team working and achieve desired outcomes
- Advanced interpersonal skills to deliver highly complex, sensitive and contentious messages
- Ability to manage own work objectives and take decisions, and oversee the team's delivery of their objectives
- Able to act with minimum guidance
Personal Qualities
Essential
- Strong working relationships - or a clear ability to develop them - with individuals at all levels
- Resilient and able to respond to the changing demands of the business and manage resistance to change and opposition
- Resilience to remain calm in stressful situations and adapt quickly to problems as they arise
- Personal flexibility and resilience in being able to work in a dynamic, fast-paced environment
- Requirement to concentrate for long periods, particularly in front of large groups of people, in delivering all day training and coaching and analysing complex issues
- Requirement to multi-task and maintain performance under pressure
- Able to think creatively and develop innovative ideas for service improvement
- Having credibility within the organisation through wide experience and skills in Lean methodology and coaching approach.
- Proactive approach to coaching and developing staff, with flexibility to adapt style to different learning needs.
- Adaptability to work effectively in both a face to face and virtual environment
Person Specification
Education
Essential
- Educated to degree level or equivalent
- Evidence of relevant continued professional development
- Lean and/or improvement qualification
Desirable
- Coaching or mentoring qualification
- Training qualification
Work Experience
Essential
- Experience in using improvement and Lean tools and methodologies in delivering successful improvement projects and initiatives
- Experience of applying continuous improvement & Lean methodologies within a healthcare setting.
- Experience of providing training in continuous improvement to large groups of staff at varying levels of the organisation
- Experience in coaching and/or mentoring staff in the application of improvement activity.
- Experience of delivering training sessions through Microsoft Teams, and using other online tools
Knowledge and Skills
Essential
- Knowledge of change management theories and their application.
- Ability to deliver engaging training sessions to large and small groups, virtually or face to face
- Ability to coach teams and individuals in improvement and Lean tools and methodologies to support them to deliver successful improvement projects
- Ability to make complex problems easy to understand
- Ability to make judgements involving highly complex facts of situation through interpretation and comparison of a range of options
- Ability to articulate a compelling vision
- Motivational skills to encourage collaborative working
- Excellent written and verbal communication
- Excellent facilitation skills
- Ability to analyse performance data to identify priorities for improvement and opportunities for collaborative working
- Strong IT skills to develop reports and presentations in PowerPoint, Excel, Word, Teams
- Ability to work closely in a collaborative team environment
- Ability to engage with staff to promote the rationale for change and achieve buy in by creating shared commitment
- Ability to persuade senior managers of the importance of the Patient First approach, and to negotiate and motivate on project delivery
- High level of organisational skills to manage and run projects, timetables and implementations
- Ability to engage and involve staff and acknowledge, address, and overcome resistance to change as it occurs and achieve buy in by creating shared commitment
- Ability to bring together individuals who may not have worked together before, to deliver effective team working and achieve desired outcomes
- Advanced interpersonal skills to deliver highly complex, sensitive and contentious messages
- Ability to manage own work objectives and take decisions, and oversee the team's delivery of their objectives
- Able to act with minimum guidance
Personal Qualities
Essential
- Strong working relationships - or a clear ability to develop them - with individuals at all levels
- Resilient and able to respond to the changing demands of the business and manage resistance to change and opposition
- Resilience to remain calm in stressful situations and adapt quickly to problems as they arise
- Personal flexibility and resilience in being able to work in a dynamic, fast-paced environment
- Requirement to concentrate for long periods, particularly in front of large groups of people, in delivering all day training and coaching and analysing complex issues
- Requirement to multi-task and maintain performance under pressure
- Able to think creatively and develop innovative ideas for service improvement
- Having credibility within the organisation through wide experience and skills in Lean methodology and coaching approach.
- Proactive approach to coaching and developing staff, with flexibility to adapt style to different learning needs.
- Adaptability to work effectively in both a face to face and virtual environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
