Job summary
Performance and Operations Manager for Trauma and Orthopaedics
The Trauma and Orthopaedics department are inviting applications from experienced and ambitious candidates for the role of Performance and Operations Manager to join our successful team. We are looking for a hard-working individual who is enthusiastic and committed to delivering exceptional patient care.
The postholder will lead the operational aspects of the service and work closely with the Assistant General Manager and triumvirate team, using continuous service improvement to deliver the strategic objectives and recovery plan for our patients.
The successful candidate will have experience of providing operational service management and developing others. They will have excellent organisation, communication and interpersonal skills to liaise with patients and internal and external colleagues.
If you are looking for a fast-paced role, with the opportunity for personal development within a supportive team, we would welcome your application.
Main duties of the job
The post holder will be responsible for the effective management of the inpatient and outpatient performance for Trauma and Orthopaedics within the division of NMSK.
The post-holder will:
- work closely with a range of colleagues to plan and co-ordinate resources to ensure achievement of access targets in line with Trust objectives.
- be responsible for monitoring demand for services and ensuring that the Trust achieves its key performance objectives.
- be responsible for the management of the administration teams, ensuring high quality scheduling of all elective and non-elective care for outpatients, inpatients and surgical activity, including proactive patient-level management of RTT pathways.
- ensure that patients are managed in line with Trust policies and national standards for booking. There is an expectation that the post holder will act as lead for service improvement in booking processes.
- be a budget holder for teams within the Cluster.
- be responsible for ensuring that activity undertaken in the independent sector is managed in line with the contracts.
- lead on projects and initiatives identified by the Cluster Triumvirate and the post-holder themselves.
- deputise for the Assistant General Manager on designated projects.
About us
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialties. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Job description
Job responsibilities
Job Summary
The post holder will be responsible for the effective management of inpatient and outpatient performance for Cluster 2 within the NMSK Division. The post holder will manage teams to ensure high quality scheduling of outpatients and inpatient within the service, including proactive patient-level management of breaching pathways. Working closely with a range of colleagues from all disciplines, the post holder will plan and co-ordinate resources to ensure achievement of access targets in line with Trust objectives.
The post holder will be responsible for monitoring demand for services and ensuring that the Trust achieves its key performance objectives. The post holder will also ensure that patients are managed in line with Trust policies and national standards for booking.
There is an expectation that the post holder act as lead for service improvement in operational processes; to improve performance and support the delivery of high-quality, patient-centred care. Working closely with AGM and leading on projects and initiatives as identified by senior managers and by the post holder themselves.
The post holder is also responsible for the management of overseas, Welsh and private patients income for Cluster 2 specialities. The post holder will also participate in Single Point Of Contact rota for the Division.
Job description
Job responsibilities
Job Summary
The post holder will be responsible for the effective management of inpatient and outpatient performance for Cluster 2 within the NMSK Division. The post holder will manage teams to ensure high quality scheduling of outpatients and inpatient within the service, including proactive patient-level management of breaching pathways. Working closely with a range of colleagues from all disciplines, the post holder will plan and co-ordinate resources to ensure achievement of access targets in line with Trust objectives.
The post holder will be responsible for monitoring demand for services and ensuring that the Trust achieves its key performance objectives. The post holder will also ensure that patients are managed in line with Trust policies and national standards for booking.
There is an expectation that the post holder act as lead for service improvement in operational processes; to improve performance and support the delivery of high-quality, patient-centred care. Working closely with AGM and leading on projects and initiatives as identified by senior managers and by the post holder themselves.
The post holder is also responsible for the management of overseas, Welsh and private patients income for Cluster 2 specialities. The post holder will also participate in Single Point Of Contact rota for the Division.
Person Specification
Education
Essential
- Educated to degree level or equivalent experience
Desirable
- Post graduate qualification in healthcare management or equivalent evidence of continuing professional development (CPD)
Experience
Essential
- Experience of managing a range of staff in a major service
- Excellent managerial, leadership and organisational skills, with ability to motivate and develop a multi-professional approach
- Management of clinical information systems and performance reporting
- Acute sector operational experience
- Experience and proven ability in managing organisation or service change
- Significant experience of budgetary management including contract income
Desirable
- NHS or public sector experience at Band 6 or above
Knowledge/Skills/Abilities
Essential
- Proven ability to communicate effectively and sensitively with a wide range of people and build credibility quickly
- Knowledge of current NHS issues including performance targets
- Proven ability to analyse and resolve complex issues
- Good interpersonal skills
- Excellent IT Skills
- Ability to produce analytical reports
- Ability to manage, motivate and develop people
- Ability to manage a post that will change and develop to meet the needs of the service
Personal Qualities and Behaviours
Essential
- Initiative and drive to achieve results
- Resilient and proven ability to work under pressure to meet deadlines
- Able to work autonomously, collaboratively and as part of a multi-professional team
- Demonstrate leadership abilities
- Flexible and adaptable approach
Person Specification
Education
Essential
- Educated to degree level or equivalent experience
Desirable
- Post graduate qualification in healthcare management or equivalent evidence of continuing professional development (CPD)
Experience
Essential
- Experience of managing a range of staff in a major service
- Excellent managerial, leadership and organisational skills, with ability to motivate and develop a multi-professional approach
- Management of clinical information systems and performance reporting
- Acute sector operational experience
- Experience and proven ability in managing organisation or service change
- Significant experience of budgetary management including contract income
Desirable
- NHS or public sector experience at Band 6 or above
Knowledge/Skills/Abilities
Essential
- Proven ability to communicate effectively and sensitively with a wide range of people and build credibility quickly
- Knowledge of current NHS issues including performance targets
- Proven ability to analyse and resolve complex issues
- Good interpersonal skills
- Excellent IT Skills
- Ability to produce analytical reports
- Ability to manage, motivate and develop people
- Ability to manage a post that will change and develop to meet the needs of the service
Personal Qualities and Behaviours
Essential
- Initiative and drive to achieve results
- Resilient and proven ability to work under pressure to meet deadlines
- Able to work autonomously, collaboratively and as part of a multi-professional team
- Demonstrate leadership abilities
- Flexible and adaptable approach
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
