Job summary
An exciting opportunity has arisen for a self-motivated, enthusiastic individual to join our Centralised Booking Service in Women & Children's Health. This post is open to applications from those wishing to complete a level 3 Business Administration apprenticeship.
The role of the Centralised Booking Office is to provide a comprehensive booking service for all newly pregnant women referred to NBT for community midwifery care.
Along with two colleagues, the administrator will be responsible for the day to day running of the centralised booking service. Requests and referrals will be prioritised ensuring that appointments are scheduled according to gestation and following NBT guidance and policy.
We are looking for an individual with excellent communication skills, both face to face and on the telephone. The ability to deal with varied administrative duties, IT systems and changing priorities is essential. The majority of the apprenticeship learning is on the job training, however you will have dedicated study time when required.
The hours of the post are 37.5 hours per week and can be worked flexibly within the hours of the service (Monday - Friday 07:30 - 17:00).
We recommend and welcome informal visits.
For further information or to arrange a visit, please contact Charlotte Bryan.
Main duties of the job
The main duties of the role include coordinating, booking and rearranging women's appointments, handling sensitive and confidential information, managing access to the BadgerNotes portal, and liaising with community midwifery teams across Bristol and South Gloucestershire. The post holder will also be required to liaise with neighbouring trust community teams and booking office as required to redirect referrals, to liaise with screening midwives as required, to manage the patient administration system (including maintaining data quality), and to troubleshoot patient access issues to the BadgerNotes portal.
About us
The centralised booking office is a small friendly team located within the women and children's quarter at Southmead hospital. The team works closely with community midwifery teams across Bristol.
North Bristol NHS Trust is the largest Trust in the South West region and one of the largest in the country. Last year the Trust treated over 100,000 inpatients, over 350,000 outpatients, 90,000 emergency department patients and helped deliver nearly 6,000 babies. It employs more than 9,500 staff, has approximately 1,050 inpatient beds and income in excess of £540 million. We have specialist and tertiary level services in urogynaecology, endometriosis, fertility, vulval clinics and Placenta acrreta spectrum disorder. NBT has a level 3 NICU and is the host for the South West Maternal Medicine Network.
The Trust moved the majority of its acute services to the Brunel Building in May 2014 which is regarded as one of the best hospital facilities in Europe, on the Southmead Hospital site. The Trust has teaching status and is linked with the University of Bristol and the University of the West of England. The women and children's services are delivered on the same site in a closely adjacent building.
Job description
Job responsibilities
Please refer to the attached job description and person specification for a full breakdown of responsibilities.
This role is also available with a Level 3 Business Administrator Apprenticeship, which entails:
- 15-18 month training and support to develop the knowledge, skills, and behaviours to gain a Level 3 Business Administrator Apprenticeship qualification
- Monthly assignments, skills assessments and 1:1 support with a dedicated tutor/assessor
- Workplace mentor to support you to put your learning into practice
- End Point Assessment delivered by Innovate Awarding graded Pass or Distinction
- Learn a set of highly transferable skills and behaviours including IT, communications, decision making, projects, interpersonal skills, quality assurance, planning and organisation in the workplace, business fundamentals and team work amongst others.
Please note to be eligible for the apprenticeship you must be:
- Over the age of 16
- Have lived in the UK/EEA for the past 3 years
- Have the right to work and reside in the UK
- Hold GCSE Maths and English at minimum of Grade C/4
Job description
Job responsibilities
Please refer to the attached job description and person specification for a full breakdown of responsibilities.
This role is also available with a Level 3 Business Administrator Apprenticeship, which entails:
- 15-18 month training and support to develop the knowledge, skills, and behaviours to gain a Level 3 Business Administrator Apprenticeship qualification
- Monthly assignments, skills assessments and 1:1 support with a dedicated tutor/assessor
- Workplace mentor to support you to put your learning into practice
- End Point Assessment delivered by Innovate Awarding graded Pass or Distinction
- Learn a set of highly transferable skills and behaviours including IT, communications, decision making, projects, interpersonal skills, quality assurance, planning and organisation in the workplace, business fundamentals and team work amongst others.
Please note to be eligible for the apprenticeship you must be:
- Over the age of 16
- Have lived in the UK/EEA for the past 3 years
- Have the right to work and reside in the UK
- Hold GCSE Maths and English at minimum of Grade C/4
Person Specification
Essential
Essential
- Willingness to undertake further training/education as required
- Excellent IT skills, and willingness to learn new systems
- Experience working in an environment with a varied workload and demands on time.
- Experience working in a multi-disciplinary team
- Ability to maintain confidentiality and discretion at all times
- Ability to understand and adhere to Trust policy and procedures.
Desirable
- General understanding re pregnancy and antenatal process
- Educated to 5 GCSE as a minimum C or above to include Maths and English or relevant experience
- NHS Administrative and Clerical Experience
Person Specification
Essential
Essential
- Willingness to undertake further training/education as required
- Excellent IT skills, and willingness to learn new systems
- Experience working in an environment with a varied workload and demands on time.
- Experience working in a multi-disciplinary team
- Ability to maintain confidentiality and discretion at all times
- Ability to understand and adhere to Trust policy and procedures.
Desirable
- General understanding re pregnancy and antenatal process
- Educated to 5 GCSE as a minimum C or above to include Maths and English or relevant experience
- NHS Administrative and Clerical Experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
