Job summary
An exciting opportunity has arisen within the Cardiology Team as an Admin Assistant within our administration team.
We are looking for an experienced, enthusiastic and motivated individual to join our well-established team of administrators to deliver a high-quality, patient-focused service.
The successful candidate will provide administrative support to the department. The role requires someone who has great attention to detail and great organisational skills for working in a large, busy department.
Main duties of the job
- To accurately and efficiently generate patient communication letters
- To ensure that all communications are saved on PAS and network drives
- To raise any queries relating to specific patient letters with the appropriate medical secretary
- To carry out other clerical activities as required, such as photocopying, filing, sorting and distributing letters etc.
- To answer queries relevant to role from administrative and clinical staff in a professional and courteous manner, referring on to a relevant staff member if necessary.
- To work in partnership with the Medical Secretary and wider administrative team.
- To provide cross-cover for colleagues during times of absence.
- To ensure the process is followed for patients who have cancelled or not attended their appointment, including return to GP where appropriate.
- To ensure patient confidentiality is maintained at all times
- To carry out other reasonable duties, appropriate to the grade, as agreed between the post holder and Specialty Manager
About us
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.
This post is based within one of our admin offices.
Job description
Job responsibilities
To provide an exceptional audio typing service, supporting a large number of specialty clinics and assisting our clinical teams in delivering excellent care to our patients.
The post holder will be required to provide speed, whilst maintaining accuracy in detail, ensuring appropriate document layout and often proof reading content to ensure clear and professional dissemination of information.
A methodical approach will be required to ensure all the necessary steps are taken in processing patient correspondence and related actions, including looking up and inputting data from our electronic patient record systems.
While the majority of the role will be typing, there will also be a need to provide basic administrative support within the Medical Secretarial team.
Job description
Job responsibilities
To provide an exceptional audio typing service, supporting a large number of specialty clinics and assisting our clinical teams in delivering excellent care to our patients.
The post holder will be required to provide speed, whilst maintaining accuracy in detail, ensuring appropriate document layout and often proof reading content to ensure clear and professional dissemination of information.
A methodical approach will be required to ensure all the necessary steps are taken in processing patient correspondence and related actions, including looking up and inputting data from our electronic patient record systems.
While the majority of the role will be typing, there will also be a need to provide basic administrative support within the Medical Secretarial team.
Person Specification
Education
Essential
- GCSE English & Maths or equivalent
Work Experience
Essential
- Previous experience of general office duties
Desirable
Knowledge/Skills/Abilities
Essential
- Basic keyboard skills
- Good communication skills
- Ability to work as part of integrated team
Desirable
- Knowledge of medical terminology
Person Specification
Education
Essential
- GCSE English & Maths or equivalent
Work Experience
Essential
- Previous experience of general office duties
Desirable
Knowledge/Skills/Abilities
Essential
- Basic keyboard skills
- Good communication skills
- Ability to work as part of integrated team
Desirable
- Knowledge of medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
