Job summary
***This is a Bank Position***
The Case Investigator will be an autonomous and independent expert investigator who will be able to work both independently and as part of an investigation team and/or panel. They will need to be able to understand and interpret HR policies and best practice in order to make informed, risk-based recommendations and decisions.
The Case Investigator will undertake investigations for all matters relating to clinical and non-clinical employees such as disciplinary, grievance, bullying and harassment and whistleblowing plus any other matters which may involve an investigation. They will ensure that all aspects of the investigation are dealt with in a timely and appropriate manner.
They will receive and analyse information often of a highly confidential and sometimes distressing nature, and be expected to attend Disciplinary and/or Appeal Hearings to present cases to a panel with the support from an HR professional. They will also be required to review cases of other investigators as part of the appeals process and chair grievance panels.
Main duties of the job
Investigate employee relations cases both clinical and non-clinical as assigned by the Head of HR Services including complex and high-profile investigations of varying nature.
As the independent Investigation Lead, work with clinical experts where needed to ensure independence is maintained whilst drawing on clinical information relevant to the investigation.
To participate in the development and improvement of the investigations process at North Bristol NHS Trust.
Be required to undertake difficult investigation interviews; this may involve discussing complex, highly sensitive and contentious information in an occasionally hostile environment where there are barriers to acceptance and there is a requirement to take control of the situation, but at the same time explain the rationale for the meeting.
About us
NBT Extra is the Temporary Bank of staff that supports the running of one of the Southwest's largest hospitals.
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Job description
Job responsibilities
The Case Investigator will be an autonomous and independent expert investigator who will be able to work both independently and as part of an investigation team and/or panel. They will need to be able to understand and interpret HR policies and best practice in order to make informed, risk-based recommendations and decisions.
The Case Investigator will undertake investigations for all matters relating to clinical and non-clinical employees such as disciplinary, grievance, bullying and harassment and whistleblowing plus any other matters which may involve an investigation. They will ensure that all aspects of the investigation are dealt with in a timely and appropriate manner.
They will receive and analyse information often of a highly confidential and sometimes distressing nature, and be expected to attend Disciplinary and/or Appeal Hearings to present cases to a panel with the support from an HR professional. They will also be required to review cases of other investigators as part of the appeals process and chair grievance panels
Job description
Job responsibilities
The Case Investigator will be an autonomous and independent expert investigator who will be able to work both independently and as part of an investigation team and/or panel. They will need to be able to understand and interpret HR policies and best practice in order to make informed, risk-based recommendations and decisions.
The Case Investigator will undertake investigations for all matters relating to clinical and non-clinical employees such as disciplinary, grievance, bullying and harassment and whistleblowing plus any other matters which may involve an investigation. They will ensure that all aspects of the investigation are dealt with in a timely and appropriate manner.
They will receive and analyse information often of a highly confidential and sometimes distressing nature, and be expected to attend Disciplinary and/or Appeal Hearings to present cases to a panel with the support from an HR professional. They will also be required to review cases of other investigators as part of the appeals process and chair grievance panels
Person Specification
Education/Training/Qualfications
Essential
- Knowledge of specialist HR Topics
- Willingness to undertake NBT Investigations Training
Work Experience
Essential
- Sound experience of undertaking investigations and making recommendations eg. disciplinary, grievance, bullying and harassment case work.
- Experience of presenting cases at hearing/appeal stages
- Experience of using analytical skills to understand a situation and the impact or the actions of those involved
- Experience of using compassionate and open questioning techniques to ensure the colleague voice is heard.
Knowledge/Skills and Experience
Essential
- IT proficiency particularly in the use of Microsoft Office Word, Teams and Excel
- Demonstrate a range of skills in relation to influencing, negotiation analytical and problem solving.
- Ability to work flexibly, manage, organise and prioritise own workload and complete investigations in timely manner.
- Excellent communication skills appropriate for a wide range of audiences including trade unions.
- Ability to deal with complex, contentious, high profile and confidential issues.
- Able to use own initiative, act independently and remain calm in stressful situations
- Able to establish and maintain credibility with managers and staff through knowledge and confidence.
- Commitment to equality and diversity
Person Specification
Education/Training/Qualfications
Essential
- Knowledge of specialist HR Topics
- Willingness to undertake NBT Investigations Training
Work Experience
Essential
- Sound experience of undertaking investigations and making recommendations eg. disciplinary, grievance, bullying and harassment case work.
- Experience of presenting cases at hearing/appeal stages
- Experience of using analytical skills to understand a situation and the impact or the actions of those involved
- Experience of using compassionate and open questioning techniques to ensure the colleague voice is heard.
Knowledge/Skills and Experience
Essential
- IT proficiency particularly in the use of Microsoft Office Word, Teams and Excel
- Demonstrate a range of skills in relation to influencing, negotiation analytical and problem solving.
- Ability to work flexibly, manage, organise and prioritise own workload and complete investigations in timely manner.
- Excellent communication skills appropriate for a wide range of audiences including trade unions.
- Ability to deal with complex, contentious, high profile and confidential issues.
- Able to use own initiative, act independently and remain calm in stressful situations
- Able to establish and maintain credibility with managers and staff through knowledge and confidence.
- Commitment to equality and diversity
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
