Job summary
The People Division are seeking an exceptional operational leader to join the NBT eXtra team at North Bristol NHS Trust.
This is an exciting time to join the Temporary Staffing service and work alongside highly motivated and engaging resourcing professionals as we develop and transform our customer-focused resourcing services to meet the needs of the Trust and local population across the wider regional footprint.
Main duties of the job
The Resourcing Manager (Temporary Staffing) is an integral role in providing leadership to achieve a proactive, high quality, high performance, professional service for the booking and management of all temporary workers across the Trust. This is in line with the NBT eXtra standard operating procedure (SOP), NHS England requirements and the legal and mandatory requirements covering bank & agency workers.
To proactively work with the Divisional teams and Heads of service to support the development of robust processes for the requesting of temporary staff and to play an active role in the creation of strategies that identify future trends and demand planning for all staff groups/Divisions.
This role will lead identified and agreed service improvement initiatives/projects both at Trust level and through collaboration as part of the BNSSG system workstream aligned to temporary workforce. The postholder will be responsible and accountable for the operational performance of the Temporary Staffing service using key performance indicators and production of weekly and monthly dashboards, NHS England reports and validation/authorisation of invoices.
The postholder will evaluate the service provided to Divisions and meet regularly with users to review the service and work to further develop monitoring mechanisms against which the Temporary Staffing service performance can be measured.
About us
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Job description
Job responsibilities
Leadership and Management
Provide compassionate leadership through being visible, accessible, authoritative, and influential. To be a presence to which the NBT eXtra team, Bank workers and wider Trust staff and key stakeholders can rely, to ensure the fundamentals of temporary staffing supply are delivered effectively and efficiently.
- Ensure professional leadership and management to all clinical and non-clinical Bank-only workers across North Bristol NHS Trust.
- Provide line management to lead roles within the team, supporting them to deliver their key objectives and supporting their own and the wider teams development.
- Delegate appropriate responsibility and authority to the level of staff within the team, consistent with effective decision making whilst retaining overall responsibility and accountability for service delivery.
- With support from the leads within the team, ensure and maintain full compliance with appraisals, essential training, and development plans for all NBT eXtra Team members.
- Lead on the monthly production and presentation of monthly analysis of information required for reporting results to NHS England and other bodies as required. Ensure reports are correctly completed and formatted and that all authorisation is completed by Executive Directors prior to submission.
- To work as a cohesive team senior member with other teams in the wider People Division by taking part in meetings and workshops.
- To lead the standardisation of Temporary Staffing documents including policies, SOPs, guidelines, agency checklists etc.
- Ensure that confidentiality is always maintained when handling personal and sensitive information.
Operational Responsibilities
- Overall accountability for the management, bookings and monitoring of Bank and Agency workers with delegated responsibility to lead roles within the team.
- Accountable for the effective management of all external Agency supply across the Trust.
- Accountable for the effective management of all Bank and Agency worker complaints and HR issues, with delegated responsibility to Clinical Support Manager, ensuring correct liaison with relevant stakeholders e.g., PALs, Safeguarding, HR, agencies, and senior managers.
- Ensure regular communication with both Bank workers and service users as and when required.
- Participate in relevant clinical, operational, financial and management meetings at Divisional and Trust level representing all Temporary staff.
- Participate in discussions and key workstreams within the BNSSG Temporary staffing remit representing NBT as identified and appropriate.
- Attend meetings as an when required on behalf of more senior members of the People Division and represent the Trust at a senior level at internal/external meetings as required.
Education
- Be responsible for achievement of relevant training compliance with clinical & non-clinical Bank workers to agreed Trust standard.
- Liaise regularly with corporate education regarding Induction, clinical skills, and overall training compliance of the temporary workforce.
- Be responsible for creating and managing the ongoing review of relevant policies, procedures and SOPs that are relevant to Bank & Agency workers.
- Work with the BNSSG to ensure policy approaches are unified and joint approaches are considered where appropriate.
Finance
- Responsible for the monitoring of Bank and Agency usage. Provide reports for Divisional and Trust level managers as requested. Provide solutions and drive improvement for the reduction of agency spend across the Trust.
- Ensure accurate validation and authorisation of all invoices related to agency workers. Liaison with agencies regarding any anomalies.
- Lead and represent the organisation in the negotiation of agency worker pay rates through agencies and in line with NHS England rules regarding cap rate compliance and authorisation processes.
- Strong and robust relationships with finance department and payroll regarding simple and complex issues.
- Budget holder responsibility for the NBT eXtra service and training budgets
Communication
- Ensure the provision of strong written and verbal communication in the management of clinical & non-clinical Bank only workers and liaison with service users, ensuring the delivery of service meets the needs of the user.
- Provide a proactive, responsive interface between the Temporary Staffing Service and key stakeholders e.g., Service Managers, NHSE, Education Team, HR, external provider agencies.
- Manage provision of ad-hoc and planned reports as requested by service users, senior managers and others as required.
Job description
Job responsibilities
Leadership and Management
Provide compassionate leadership through being visible, accessible, authoritative, and influential. To be a presence to which the NBT eXtra team, Bank workers and wider Trust staff and key stakeholders can rely, to ensure the fundamentals of temporary staffing supply are delivered effectively and efficiently.
- Ensure professional leadership and management to all clinical and non-clinical Bank-only workers across North Bristol NHS Trust.
- Provide line management to lead roles within the team, supporting them to deliver their key objectives and supporting their own and the wider teams development.
- Delegate appropriate responsibility and authority to the level of staff within the team, consistent with effective decision making whilst retaining overall responsibility and accountability for service delivery.
- With support from the leads within the team, ensure and maintain full compliance with appraisals, essential training, and development plans for all NBT eXtra Team members.
- Lead on the monthly production and presentation of monthly analysis of information required for reporting results to NHS England and other bodies as required. Ensure reports are correctly completed and formatted and that all authorisation is completed by Executive Directors prior to submission.
- To work as a cohesive team senior member with other teams in the wider People Division by taking part in meetings and workshops.
- To lead the standardisation of Temporary Staffing documents including policies, SOPs, guidelines, agency checklists etc.
- Ensure that confidentiality is always maintained when handling personal and sensitive information.
Operational Responsibilities
- Overall accountability for the management, bookings and monitoring of Bank and Agency workers with delegated responsibility to lead roles within the team.
- Accountable for the effective management of all external Agency supply across the Trust.
- Accountable for the effective management of all Bank and Agency worker complaints and HR issues, with delegated responsibility to Clinical Support Manager, ensuring correct liaison with relevant stakeholders e.g., PALs, Safeguarding, HR, agencies, and senior managers.
- Ensure regular communication with both Bank workers and service users as and when required.
- Participate in relevant clinical, operational, financial and management meetings at Divisional and Trust level representing all Temporary staff.
- Participate in discussions and key workstreams within the BNSSG Temporary staffing remit representing NBT as identified and appropriate.
- Attend meetings as an when required on behalf of more senior members of the People Division and represent the Trust at a senior level at internal/external meetings as required.
Education
- Be responsible for achievement of relevant training compliance with clinical & non-clinical Bank workers to agreed Trust standard.
- Liaise regularly with corporate education regarding Induction, clinical skills, and overall training compliance of the temporary workforce.
- Be responsible for creating and managing the ongoing review of relevant policies, procedures and SOPs that are relevant to Bank & Agency workers.
- Work with the BNSSG to ensure policy approaches are unified and joint approaches are considered where appropriate.
Finance
- Responsible for the monitoring of Bank and Agency usage. Provide reports for Divisional and Trust level managers as requested. Provide solutions and drive improvement for the reduction of agency spend across the Trust.
- Ensure accurate validation and authorisation of all invoices related to agency workers. Liaison with agencies regarding any anomalies.
- Lead and represent the organisation in the negotiation of agency worker pay rates through agencies and in line with NHS England rules regarding cap rate compliance and authorisation processes.
- Strong and robust relationships with finance department and payroll regarding simple and complex issues.
- Budget holder responsibility for the NBT eXtra service and training budgets
Communication
- Ensure the provision of strong written and verbal communication in the management of clinical & non-clinical Bank only workers and liaison with service users, ensuring the delivery of service meets the needs of the user.
- Provide a proactive, responsive interface between the Temporary Staffing Service and key stakeholders e.g., Service Managers, NHSE, Education Team, HR, external provider agencies.
- Manage provision of ad-hoc and planned reports as requested by service users, senior managers and others as required.
Person Specification
Education/Training/Qualifications
Essential
- Master's degree or equivalent level of experience
Work Experience
Essential
- Experience of leading and motivating large teams within a customer centric environment (ideally a recruitment/agency/temporary staffing environment)
- Experience of having led the operational management of a high performing service and adopting a consistent approach of continuous improvement within a large and / or complex organisation
- Experience of workforce resource management
Knowledge/Skills/Abilities
Essential
- IT skills to an advanced level - including Microsoft packages
Desirable
- Experience in delivering customer based front line advice and guidance to managers and workers in relation to temporary staffing
Person Specification
Education/Training/Qualifications
Essential
- Master's degree or equivalent level of experience
Work Experience
Essential
- Experience of leading and motivating large teams within a customer centric environment (ideally a recruitment/agency/temporary staffing environment)
- Experience of having led the operational management of a high performing service and adopting a consistent approach of continuous improvement within a large and / or complex organisation
- Experience of workforce resource management
Knowledge/Skills/Abilities
Essential
- IT skills to an advanced level - including Microsoft packages
Desirable
- Experience in delivering customer based front line advice and guidance to managers and workers in relation to temporary staffing
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
