Job summary
The post holder will be a member of the Infrastructure Support Team within the Technology Services Department which is part of the Informatics Directorate.
This team's role is to provide specialist advice and 24/7 support across a range of Trust Wide technologies and services. This includes the support, planning, installation and management of Local/Wide Area and Wireless Networks, Telephony, Servers and End user device supporting infrastructure. This will involve hardware and software installation and maintenance as well as supporting the Trust Integration Engine.
Cyber Security is an intrinsic part of every role within Technology Services and members will be responsible for patching, monitoring and responding whilst also ensuring all solutions are secure by design.
Team members will provide specialist advice on IM&T projects and policies including their implementation. They will also investigate and resolve a wide range of highly complex IM&T issues and be capable of managing Trust Wide IM&T technical projects.
The post holder will be expected to deal with a range of technical duties, some of which will be undertaken within procedural guidelines and others will be highly complex problem solving tasks requiring critical analysis, research and reporting. There will also be a need to organise substantial blocks of work with a high degree of accountability and to create solutions that require minimal ongoing staff operations by using automation and scripting technology.
Main duties of the job
The role is established as a full time onsite role but with agreement you may be able to balance this and working from home 40 to 60% of the time. There are likely to be times when you have to work 100% onsite.
You would be expected to have the following experience:
- Bachelor's degree, VQ Level 6 or relevant experience.
- Requires substantial relevant work experience deploying and/or administrating infrastructure solutions.
- Requires strong knowledge and experience with multiple infrastructure solutions.
- Relevant industry certification is preferred.
You will work under general direction within a clear framework of accountability and exercise substantial personal responsibility and autonomy.
About us
Working in the North Bristol Hospitals Infrastructure IT team is an unparalleled professional experience marked by innovation, collaboration, and a commitment to excellence. The team operates at the forefront of healthcare technology, contributing significantly to the seamless functioning of critical hospital systems. The work environment fosters a culture of continuous learning, encouraging team members to stay abreast of the latest advancements in IT and healthcare. The camaraderie within the team is exceptional, with a shared passion for leveraging technology to enhance patient care. North Bristol Hospitals' commitment to employee well-being is evident through various professional development opportunities and a supportive leadership that recognizes and values individual contributions. Being part of this dynamic team provides not just a job, but a fulfilling career where one can contribute meaningfully to the healthcare sector while enjoying a positive and collaborative work atmosphere.
Job description
Job responsibilities
The following outlines some duties that will be expected from the role:
- Provide first-level support for IT infrastructure issues, including servers, telephony, networks, and storage systems.
- Assist in the installation, configuration, and maintenance of hardware and software components.
- Assist in monitoring and analysing security events within the IT infrastructure.
- Respond to security incidents, investigate and report findings.
- Monitor system performance and conduct routine troubleshooting tasks.
- Collaborate with senior team members to implement infrastructure improvements and upgrades.
- Mentor junior team members and contribute to their professional development.
- Respond to incidents and service requests, escalating issues when necessary.
- Contribute to the documentation of infrastructure configurations and procedures.
- Participate in on-call rotation and handle critical incidents.
Full details are outlined in the attached JD.
Job description
Job responsibilities
The following outlines some duties that will be expected from the role:
- Provide first-level support for IT infrastructure issues, including servers, telephony, networks, and storage systems.
- Assist in the installation, configuration, and maintenance of hardware and software components.
- Assist in monitoring and analysing security events within the IT infrastructure.
- Respond to security incidents, investigate and report findings.
- Monitor system performance and conduct routine troubleshooting tasks.
- Collaborate with senior team members to implement infrastructure improvements and upgrades.
- Mentor junior team members and contribute to their professional development.
- Respond to incidents and service requests, escalating issues when necessary.
- Contribute to the documentation of infrastructure configurations and procedures.
- Participate in on-call rotation and handle critical incidents.
Full details are outlined in the attached JD.
Person Specification
Application Assessment
Essential
- Bachelor's degree, VQ Level 6 or relevant experience.
- Requires substantial relevant work experience deploying and/or administrating infrastructure solutions
Desirable
- Relevant industry certification is preferred
- ITIL Foundation certification
Person Specification
Application Assessment
Essential
- Bachelor's degree, VQ Level 6 or relevant experience.
- Requires substantial relevant work experience deploying and/or administrating infrastructure solutions
Desirable
- Relevant industry certification is preferred
- ITIL Foundation certification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
