Job summary
We are looking to recruit into an exciting role with the IM&T department. As an ICT Support Technician, part of the IT Service Delivery Team, this role will assist with ICT Support to all North Bristol NHS departments and all our end users.
The post holder will be required to undertake tasks in line with Standard Operating Processes and procedure documentation as required and will undertake installation and configuration work in line with the trusts process and procedures.
Main duties of the job
- The installation and configuration of operating system software onto end user devices using a standard build process
- The configuration of devices, including installing software, prior to their deployment
- The physical installation of end user devices on desks and other locations throughout the trust
- The physical movement of assets in storage locations, build workshops and across the trust
- The upkeep of stock and asset records
- Basic experience of working with End User Devices such as Desktop PCs, Laptops and iPads and the ability to follow procedures to undertake activities
- A basic understanding of IT and an interest in end user devices such as Laptops, Desktops, iPads and phones would be essential
- The post holder needs a good standard of communication and inter-personal skills
- Proficient in Customer Service Techniques, delivering customer centric services, excellent customer service etiquette skills working in line with service procedures
- Ability to adapt to changing workloads and to respond to changes in the priority of the work undertaken
- Experience of working in a process driven environment and the ability to work to targets
- Ability to collaborate with other team members and escalate issues as required
- Understanding of managing stock, undertaking stocktakes as required and supporting the team in maintaining stock levels
About us
North Bristol NHS Trust is a progressive and ambitious teaching and research organisation, as well as a specialist regional centre for major trauma, neurosciences, plastics and burns, orthopaedics and renal services. With a turnover of £550m and 9,000 staff, our clinical teams have built a strong reputation for exceptional healthcare, personally delivered.
As part of a small team within Technology Services you will pro-actively deploy equipment to users both in response to requests received and as part of programs of work. This will specifically involve the replacement of non-compliant equipment to ensure that users benefit from equipment that just works with no incidents.
Job description
Job responsibilities
- Following processes and procedures for the build and deployment if IT equipment such as desktops, laptops, iPads and Phones etc.
- Escalation of issues preventing the completion of assigned tasks
- Accurately log, update and maintain the departments records and systems
- The post holder will be required to deliver support via all delivery methods (phone, email, remote assistance and mobile support unit) when the need arises
- Ability to cover any part of the service window on a rota basis
- Takes ownership of customer requests and being the customer representative across the department.
- Act with complete discretion, adherence to Trust and department policy ensuring strict confidentiality and security is maintained in relation to PID and other information handled in connection with this role.
- Ensure all duties and tasks are undertaken in line with relevant Trust and department policies, procedures, standards and governance
- Keeping and maintaining office space utilised by individual and team tidy, and to a professional standard which maintains a pleasant working environment for all and supports health and safety requirements.
- Act as key reviewers and contributors for IT Department standards, service assurance, and service improvements initiatives, policies and operating procedures
- Proactively monitor target performance and take corrective action to ensure service level agreements and targets are met.
- Participate in team and premise procedures, for example office lock up and opening, including the setting of the alarm system
- Responsible for stock and asset management in line with department operating procedure for example storage of redundant IT equipment, stock levels, asset management, conducting stock audits, secure WEEE disposal
- Keeping and maintaining office space utilised by individual and team tidy, and to a professional standard which maintains a pleasant working environment for all and supports health and safety requirements.
- To undertake any other duties which may be allocated from time to time.
- Post holder to maintain knowledge and adherence covering Trust policies and taking mandatory training: for example Data Protection, information security, information governance, health and safety requirements.
- Post holder to maintain knowledge and adherence to the departments local policies for example: project governance, and change control
Job description
Job responsibilities
- Following processes and procedures for the build and deployment if IT equipment such as desktops, laptops, iPads and Phones etc.
- Escalation of issues preventing the completion of assigned tasks
- Accurately log, update and maintain the departments records and systems
- The post holder will be required to deliver support via all delivery methods (phone, email, remote assistance and mobile support unit) when the need arises
- Ability to cover any part of the service window on a rota basis
- Takes ownership of customer requests and being the customer representative across the department.
- Act with complete discretion, adherence to Trust and department policy ensuring strict confidentiality and security is maintained in relation to PID and other information handled in connection with this role.
- Ensure all duties and tasks are undertaken in line with relevant Trust and department policies, procedures, standards and governance
- Keeping and maintaining office space utilised by individual and team tidy, and to a professional standard which maintains a pleasant working environment for all and supports health and safety requirements.
- Act as key reviewers and contributors for IT Department standards, service assurance, and service improvements initiatives, policies and operating procedures
- Proactively monitor target performance and take corrective action to ensure service level agreements and targets are met.
- Participate in team and premise procedures, for example office lock up and opening, including the setting of the alarm system
- Responsible for stock and asset management in line with department operating procedure for example storage of redundant IT equipment, stock levels, asset management, conducting stock audits, secure WEEE disposal
- Keeping and maintaining office space utilised by individual and team tidy, and to a professional standard which maintains a pleasant working environment for all and supports health and safety requirements.
- To undertake any other duties which may be allocated from time to time.
- Post holder to maintain knowledge and adherence covering Trust policies and taking mandatory training: for example Data Protection, information security, information governance, health and safety requirements.
- Post holder to maintain knowledge and adherence to the departments local policies for example: project governance, and change control
Person Specification
Education
Essential
- Good standard of Education.
Desirable
- Working in an technical environment, min six months
Person Specification
Education
Essential
- Good standard of Education.
Desirable
- Working in an technical environment, min six months
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
