Job summary
An exciting opportunity has arisen for an enthusiastic, self-motivated and organised person to join our Receptionist Team providing efficient administrative support on Cetral Delivery Suite within the Women & Children's Division. This job requires a highly motivated person who can work under pressure whilst dealing with sensitive issues. An excellent team player is essential.
You will need excellent communication skills, be adaptable and have the ability to remain calm under pressure. You will need to be able to work on your own initiative in a logical and methodical way but be able to multi-task whilst dealing with frequent interruptions. Flexibility and reliability is of extreme importance as is the ability to work well within a team.
Main duties of the job
To provide a reception and telephone service for delivery suiteTo ensure correct data input into the IT systemsTo assist in the provision of a clean, tidy, and smooth-running environment for mothers and theirfamilies/carersTo develop organisational skills through planning a workload and prioritising needs.To contribute to a learning environmentTo support trained staff/ward manager
About us
Our maternity services provide a full range of maternity care and is based at North Bristol Trust at Southmead Hospital . The maternity department is one of the largest in the country and was awarded 'Good' by the CQC and has more than 5200 births a year.
We offer a robust induction programme and will support you with achieving your career goals and you will work a day/night shift pattern.
Staff working at NBT describe the kindness and care that is demonstrated to each other. Great importance is placed on civility and a team ethos of going the extra mile together
There is a Consultant led Obstetric Unit, a Maternal Medicine service, including Perinatal Mental Health and Complex Care team and a Fetal Medicine service. The antenatal ward hosts a Triage, day assessment area and inpatient ward. The postnatal ward prides itself on giving the best quality postnatal care, caring for each other and the new mothers, families and babies.
There is an Alongside Midwifery Unit , a Freestanding Midwifery Unit at Cossham Hospital , and Home Birth Team. There are highly skilled midwifery teams who value the autonomy and varied responsibilities of these areas.
The Maternity services are well renowned nationally and internationally, having created and developed PROMPT and has a wide research portfolio. Room 10 is a truly multi-disciplinary hub room on the central delivery suite which demonstrates the value of working alongside others with professionalism and safety.
Job description
Job responsibilities
To keep up to date with all relevant policies/ procedures and local guidelines ensuring that high standards are maintained.To welcome patients, relatives and visitors onto the ward and maintain the security and safety of patients alwaysTo provide a reception service to all who wish to enter the wardTo admit and discharge patients on the computerised hospital system and ward admission book ensuring accurate patient details are recorded.To regularly update the ward state on the whiteboard i.e. booking beds and dischargesTo liaise with other members of the ward team as required.To take full responsibility for developing own practice.To attend personal performance reviews.To work as part of a ward team. (To include attending and participating in ward meetings as required)To plan own workload and prioritise need.Tracing notes in and out of the ward to other areas within the TrustDistributing notes following Trust protocolsTo sort and distribute incoming and outgoing mail for the ward.To provide a comprehensive telephone enquiry service for the clinical area referring to the Midwife in charge or ward Sister for advice as requiredAnswering the telephone, taking and relaying messages to staffUpdating patients results from clinical staff both internal and external i.e. Midwife, Consultant GP on hospital based computer systemsPrinting and photocopying for the wardOrdering and collecting stationary for the ward as and when requiredLaminating documentsArranging an interpreter for patients if required using the Hospitals interpreter serviceResponding to emails in line with Trust protocols and Data Protection ActEnsure blank discharge sheets are available in the patient notes and are completed by Midwives and/or MCAs during admission to the ward and discharge from the wardLiaising with Midwives and/or MCAs for patient discharge to ensure all patient database information is up to date and complete. Send completed discharge forms to St Michaels community discharge office in line with allocated time requirements/protocol.Ensure late discharge forms are completed and sent appropriately to internal and external agencies.Liaise with community midwifery, GPs and internal departments/teams daily in relation to discharge informationCreating new purchase orders on EROS on behalf of the wardAttending staff meetings and training as and when requiredReport building faults on behalf of the Midwife in Charge/Ward Sister through the Trust telephone and intranet system and relay messages to the ward Sister and/or staff on shift.Complete new request for works form to be signed off by ward managerArrange deep cleans as requiredDirecting onsite contractors to the correct area and/or to the ward SisterAssisting patients with ward informationObtaining bottles of milk from the fridge (i.e. unlocking the ward fridge)Collecting medication adhoc from the Pharmacy to prevent discharge delays during staff shortages i.e. in the absence of and MCA/Flow Midwife or MidwifeTo be aware of cost implications and make effective use of resources.To ensure that all issues of clinical governance are acted upon as per Trust policy.To maintain patients records ensuring filing is completed in a timely way and notes are available for clinical staff, trace patients notes as required.Print wristbands and stickers for patients as required.To organise appropriate transport enabling the safe transfer of patients and equipment to their destinations.Support to the clinical audit programme by recording information/statistics as required.Participate in holiday absence rota with other members of the reception teamThe post holder will be able to use the relevant computerised systems to ensure patients are appropriately admitted, transferred, or discharged from the ward/area.To deal with patient property in accordance with Trust policy.To be aware of emergency procedures and always act in accordance with Trust procedure, protocols, and guidelines.To assist in the training and support new ward receptionists to the Trust and orientate them into the postIn the event of the unit being in high escalation and/or has high staff absence, and there is no clinical staff to support the recording of staff sickness on the ward. You may be asked to support the recording of staff sickness in the electronic rostering system and put shifts out to bank. This must be authorised by a clinical Matron or Flow Midwife prior toaccessing the system (see ward flow diagram).To take on other such reasonable nonclinical duties as appropriate to the banding, as directed by the ward Sister.Request printing from print room when ward levels of stationery are low
Job description
Job responsibilities
To keep up to date with all relevant policies/ procedures and local guidelines ensuring that high standards are maintained.To welcome patients, relatives and visitors onto the ward and maintain the security and safety of patients alwaysTo provide a reception service to all who wish to enter the wardTo admit and discharge patients on the computerised hospital system and ward admission book ensuring accurate patient details are recorded.To regularly update the ward state on the whiteboard i.e. booking beds and dischargesTo liaise with other members of the ward team as required.To take full responsibility for developing own practice.To attend personal performance reviews.To work as part of a ward team. (To include attending and participating in ward meetings as required)To plan own workload and prioritise need.Tracing notes in and out of the ward to other areas within the TrustDistributing notes following Trust protocolsTo sort and distribute incoming and outgoing mail for the ward.To provide a comprehensive telephone enquiry service for the clinical area referring to the Midwife in charge or ward Sister for advice as requiredAnswering the telephone, taking and relaying messages to staffUpdating patients results from clinical staff both internal and external i.e. Midwife, Consultant GP on hospital based computer systemsPrinting and photocopying for the wardOrdering and collecting stationary for the ward as and when requiredLaminating documentsArranging an interpreter for patients if required using the Hospitals interpreter serviceResponding to emails in line with Trust protocols and Data Protection ActEnsure blank discharge sheets are available in the patient notes and are completed by Midwives and/or MCAs during admission to the ward and discharge from the wardLiaising with Midwives and/or MCAs for patient discharge to ensure all patient database information is up to date and complete. Send completed discharge forms to St Michaels community discharge office in line with allocated time requirements/protocol.Ensure late discharge forms are completed and sent appropriately to internal and external agencies.Liaise with community midwifery, GPs and internal departments/teams daily in relation to discharge informationCreating new purchase orders on EROS on behalf of the wardAttending staff meetings and training as and when requiredReport building faults on behalf of the Midwife in Charge/Ward Sister through the Trust telephone and intranet system and relay messages to the ward Sister and/or staff on shift.Complete new request for works form to be signed off by ward managerArrange deep cleans as requiredDirecting onsite contractors to the correct area and/or to the ward SisterAssisting patients with ward informationObtaining bottles of milk from the fridge (i.e. unlocking the ward fridge)Collecting medication adhoc from the Pharmacy to prevent discharge delays during staff shortages i.e. in the absence of and MCA/Flow Midwife or MidwifeTo be aware of cost implications and make effective use of resources.To ensure that all issues of clinical governance are acted upon as per Trust policy.To maintain patients records ensuring filing is completed in a timely way and notes are available for clinical staff, trace patients notes as required.Print wristbands and stickers for patients as required.To organise appropriate transport enabling the safe transfer of patients and equipment to their destinations.Support to the clinical audit programme by recording information/statistics as required.Participate in holiday absence rota with other members of the reception teamThe post holder will be able to use the relevant computerised systems to ensure patients are appropriately admitted, transferred, or discharged from the ward/area.To deal with patient property in accordance with Trust policy.To be aware of emergency procedures and always act in accordance with Trust procedure, protocols, and guidelines.To assist in the training and support new ward receptionists to the Trust and orientate them into the postIn the event of the unit being in high escalation and/or has high staff absence, and there is no clinical staff to support the recording of staff sickness on the ward. You may be asked to support the recording of staff sickness in the electronic rostering system and put shifts out to bank. This must be authorised by a clinical Matron or Flow Midwife prior toaccessing the system (see ward flow diagram).To take on other such reasonable nonclinical duties as appropriate to the banding, as directed by the ward Sister.Request printing from print room when ward levels of stationery are low
Person Specification
Education/Training/Qualifications
Essential
- IT skills, must include Microsoft Word/Excel
- 5 GCSE standards to include Maths & English (Grades A-C or 9-4)
Desirable
- Hospital administration computer systems training
Work Experience
Essential
- Client facing experience ie Customer service/Hospitality/Healthcare experience
- Ability to work under pressure
- Good teamworking skills
- Able to use own intiative
Desirable
- Previous receptionist experience
- Previous healthcare receptionist experience
Knowledge/Skills/Abilities
Essential
- Good organisation Skills/Prioritising skills
- Excellent Communication skills
Desirable
- An understanding of confidentiality & GDPR
Person Specification
Education/Training/Qualifications
Essential
- IT skills, must include Microsoft Word/Excel
- 5 GCSE standards to include Maths & English (Grades A-C or 9-4)
Desirable
- Hospital administration computer systems training
Work Experience
Essential
- Client facing experience ie Customer service/Hospitality/Healthcare experience
- Ability to work under pressure
- Good teamworking skills
- Able to use own intiative
Desirable
- Previous receptionist experience
- Previous healthcare receptionist experience
Knowledge/Skills/Abilities
Essential
- Good organisation Skills/Prioritising skills
- Excellent Communication skills
Desirable
- An understanding of confidentiality & GDPR
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
