Imaging Patient Pathway Secretary

Job description

Job responsibilities

Support the Senior Imaging Patient Pathway Secretaries with a comprehensive service ensuring patients are admitted efficiently for investigative treatments, diagnostic procedures, and day-case operations within national guidelines and in accordance with the trusts Patients Access Policy

Participate in the Secretary of the Day rota, this will involve manning the phones and actioning various group emails i.e. Radiology GP Queries

Promptly answer telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate. This will include enquiries from patients, GPs and community hospitals.

Participate with new or follow-up appointments, for diagnostic appointments, interventional procedures and TCI dates are dealt with in a timely manner ensuring that patients are informed with reasonable notice, and that all relevant paperwork is completed.

Accurately update the hospital systems including CRIS

Follow the correct processes to ensure that funding is available prior to booking Imaging appointments (i.e. Welsh Patient Funding).

Cancel patient appointments &/or TCI dates as requested and ensure that they are rescheduled in accordance with Trust policy.

Accurately record all cancellations and cancellation reasons

Be aware of the needs and concerns of patients and provide a friendly, efficient and courteous service to patients, relatives and visitors, providing them with advice and information as appropriate.

Use effective listening/communication skills when dealing with potentially distressed or bereaved patients and/or relatives. Use empathetic approach to patients and/or relatives seeking assistance from clinical staff/senior managers as appropriate.

Implement and follow agreed pathways identifying unexpected and critical findings.

Participate in an efficient typing service to ensure Radiological reports are available in a timely manner and addendums are actioned i.e. Cancer Services, GPs

Receive and process incoming mail (including electronic) as necessary, sorting and prioritising items, ensuring any clinical reports and referrals are actioned accordingly.

Liaise with partner organisations to assist facilitate the treatment of patients. This includes liaising with primary, secondary and tertiary care providers. Ensure that comprehensive demographic and waiting list information is recorded &/or provided at the point of receipt of referral or transfer to the partner organisation to warrant that patients are treated in accordance with elective waiting time standards.

Keep regular communication with the teams to enable efficient processes.

Support colleagues across the Imaging Department during periods of planned annual leave and sickness.

Participate in Photo coping, filing, faxing and other administrative duties to ensure the efficient running of the office

Covering reception as and when required.

Maintain stationary stock and process requests for the department.

Undertake additional administrative tasks and responsibilities within the Imaging Department as required by the Support Manager

Ability to participate in policy changes within the Imaging Department

Ensure that patient confidentiality is maintained at all times.

Adhere to all Trust policies including Infection Control, Hygiene Code, Data Protection Act, taking appropriate account of patients rights and diversity and ensuring fair access to services.

Ability to establish new working systems and patterns.

The post holder will undertake any other duties which may be reasonably regarded as within the nature of the duties, responsibilities and grade of the post as defined, subject to the provision that appropriate training is given and that wherever possible significant changes of a permanent nature shall be mutually agreed and incorporated into the job

Person Specification

Education/Training/Qualifications

Essential

• Educated to GCSE grade C in English and Maths or equivalent experience
• Knowledge of Microsoft Office including Outlook, Excel and Word
• Attention to Detail

Desirable

• Understanding and knowledge of medical terminology

Work Experience

Essential

• Confident in communicating with broad range of individuals
• Knowledge and experience of working in an administrative environment

Desirable

• Previous NHS experience

Knowledge and Skills/Abilities

Essential

• Ability to work under pressure
• Ability to follow procedures
• Excellent organizational skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

North Bristol NHS Trust

Address

Southmead Hospital

Southmead Road

Bristol

BS10 5NB

Employer's website

https://www.nbt.nhs.uk (Opens in a new tab)