Job summary
We are looking for a full time Lived Experience and Co-production Lead to join our team for a Fixed Term 12 month.
Establishing and building effective relationships with adults and older people accessing mental health services, service and system colleagues, and the wider community to improve mental health services through incorporating lived experience in our working practice to enable effective co-production and to oversee the operational management of peer support.
The post holder will draw on their own experience of using services to engage with adults and carers across the Mental Health Division in order to gain an understanding of their experiences, preferences and aspirations. This will enable them to represent a lived experience perspective in planning, management and co-production meetings as well as identifying individuals and approaches to facilitate the broader lived experience voice in all aspects of the Mental Health Division as agreed with the Senior Leadership Team.
The post holder will work across all areas of the Mental Health Division including Inpatient and Community Services engaging with staff, service users and carers and family members. The main hours of working will be flexible between 9am to 5pm Monday to Friday
Main duties of the job
A key principle of the Mental Health Division is that our service users, their families and carers are at the heart of, and have a voice in, the decisions that are made about their care, pathways and the future development of our services. As such, this post will support the delivery of co-production and involvement approach to effectively engaging with service users, staff and wider communities.
The post will involve working with people who use services, carers and staff to promote innovative and creative ways of working to improve the experience of those who use our services and their carers and family members. The post holder will support the engagement service users and family members in the generation of relevant feedback and outcome data capturing experience-based evidence to evaluate and further develop services.
The role will lead on the implementation and maintenance of the Adult Mental Health Co-production Group across the Hull and East Riding geographical area. Leading on the integration and participation of adults and older people that have lived experience to shape and influence care across mental health services and with senior management.
About us
We are an award winning and CQC rated good health and social care Trust delivering integrated services across Hull, East and North Yorkshire. Find out more on our website
We are a forward thinking and dynamic Trust with a real commitment to staff development. We value our colleagues and invest in them to ensure they have the right skills to deliver outstanding care.
We are proud to score above or equal to the average for all NHS People Promise theme areas demonstrating our commitment to improve the experience of working in the NHS for everyone. Wherever you work we know you will receive a warm welcome and all the support you'll need to get you started.
We recognise the positive value of diversity and promotes equality whilst challenging discrimination. We welcome and encourage job applications from people of all backgrounds.
Work life balance is about having influence and flexibility over when, where and how you work. If the work pattern for this role does not meet your needs, we welcome an application and are happy to discuss working arrangements that differ from those advertised.
We offer a unique range of benefits that go above and beyond other NHS Trusts including an enhanced leave package and health and wellbeing support.
From city to countryside, market towns to moors you'll find a place to call home including some of the most affordable places to live in the UK.
Find out more and search live jobs.
Job description
Job responsibilities
For further information for this vacancy please see the attached Job Description and Person Specification.
Job description
Job responsibilities
For further information for this vacancy please see the attached Job Description and Person Specification.
Person Specification
Qualifications and Knowledge
Essential
- Educated to Master's degree level or equivalent experience.
- Evidence of continued relevant professional development
- Significant knowledge and experience of both personal and supportive ways of working in mental health services and a lived experience role
- Significant experience of how mental health services work for service users and carers
- Able to discuss, present and listen to emotionally difficult or distressing material, maintain own wellbeing with the support of the wider team and leadership where needed
- Experience of delivering co-production across a diverse range of mental health services
- Knowledge and understanding of the role of Peer Support Worker
- Have an understanding and experience of person-centred approaches and how this should shape people's care and support
- Knowledge and understanding of legislation relevant to practice
- Comprehensive understanding of the NHS landscape and key challenges, specialist knowledge of project management principles, techniques and tools
- Ability to analyse complex issues where material is conflicting and drawn from multiple sources
- Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required
- Advanced keyboard skills
Desirable
- Experience of providing coaching or mentoring to colleagues
- Knowledge of different ways to engage those with lived experience across Hull and East Riding to increase participation in communities. For example, using social media and their application to the NHS environment
Experience
Essential
- Significant experience in a patient experience, engagement or volunteer management role
- Experience of creating and giving presentations to internal and external stakeholders
- Demonstrated experience of coordinating projects in complex and challenging environments
- Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
- Experience of setting up and implementing system, processes and procedures
- Experience of monitoring budgets and business planning processors
Desirable
- Experience of undertaking consultation in respect of service reconfiguration within an NHS context
- Demonstrated experience of operating in a managerial capacity in an NHS environment
- Experience of managing risks and reporting
- Experience of drafting briefing papers and correspondence for senior managers / board members
- Experience of working across multiple agencies and the ICB
Skills and Competencies
Essential
- Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales
- Ability to manage the requirements of the role
- Able to communicate effectively at different levels of the organisation and with staff, patient/service users, visitors or external organisations both verbally and in writing in the exchange of complex, sensitive or contentious information which may require the use of negotiating and/or persuasive skills
- Demonstrable leadership qualities and the ability to perform as a role model
Person Specification
Qualifications and Knowledge
Essential
- Educated to Master's degree level or equivalent experience.
- Evidence of continued relevant professional development
- Significant knowledge and experience of both personal and supportive ways of working in mental health services and a lived experience role
- Significant experience of how mental health services work for service users and carers
- Able to discuss, present and listen to emotionally difficult or distressing material, maintain own wellbeing with the support of the wider team and leadership where needed
- Experience of delivering co-production across a diverse range of mental health services
- Knowledge and understanding of the role of Peer Support Worker
- Have an understanding and experience of person-centred approaches and how this should shape people's care and support
- Knowledge and understanding of legislation relevant to practice
- Comprehensive understanding of the NHS landscape and key challenges, specialist knowledge of project management principles, techniques and tools
- Ability to analyse complex issues where material is conflicting and drawn from multiple sources
- Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required
- Advanced keyboard skills
Desirable
- Experience of providing coaching or mentoring to colleagues
- Knowledge of different ways to engage those with lived experience across Hull and East Riding to increase participation in communities. For example, using social media and their application to the NHS environment
Experience
Essential
- Significant experience in a patient experience, engagement or volunteer management role
- Experience of creating and giving presentations to internal and external stakeholders
- Demonstrated experience of coordinating projects in complex and challenging environments
- Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
- Experience of setting up and implementing system, processes and procedures
- Experience of monitoring budgets and business planning processors
Desirable
- Experience of undertaking consultation in respect of service reconfiguration within an NHS context
- Demonstrated experience of operating in a managerial capacity in an NHS environment
- Experience of managing risks and reporting
- Experience of drafting briefing papers and correspondence for senior managers / board members
- Experience of working across multiple agencies and the ICB
Skills and Competencies
Essential
- Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales
- Ability to manage the requirements of the role
- Able to communicate effectively at different levels of the organisation and with staff, patient/service users, visitors or external organisations both verbally and in writing in the exchange of complex, sensitive or contentious information which may require the use of negotiating and/or persuasive skills
- Demonstrable leadership qualities and the ability to perform as a role model
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
