Job summary
Are you looking for a career opportunity that provides new skills, knowledge and experiences? An opportunity has arisen for an experienced, enthusiastic and highly motivated individual to join Hull and East Riding Mental Health Support and Child Wellbeing Practitioners Admin team.
To provide administrative support to clinical teams/support services within standard administrative procedures and contribute to the planning and development of the service as a member of the team.? To induct and supervise less experienced staff.? To support the engagement of children, young people and families who access the service.? To identify and resolve team data quality issues.? There will be a requirement to provide a service between 8.30 am - 5.00 pm over a 5 day Monday - Friday period, to meet the needs of children and young people and service delivery.
Main duties of the job
- To provide administrative support to clinical teams/support services within standard administrative procedures and contribute to the planning and development of the service as a member of the team.
- To be the first point of contact for families and professionals contacting the service by telephone.
- To take and record information in relation to referrals and process these following Trust and service procedures.
- To support data collection
- To support wider team with delegated administrative tasks
About us
We are an award winning and CQC rated good health and social care Trust delivering integrated services across Hull, East and North Yorkshire. Find out more on our website
We are a forward thinking and dynamic Trust with a real commitment to staff development. We value our colleagues and invest in them to ensure they have the right skills to deliver outstanding care.
We are proud to score above or equal to the average for all NHS People Promise theme areas demonstrating our commitment to improve the experience of working in the NHS for everyone. Wherever you work we know you will receive a warm welcome and all the support you'll need to get you started.
We recognise the positive value of diversity and promotes equality whilst challenging discrimination. We welcome and encourage job applications from people of all backgrounds.
Work life balance is about having influence and flexibility over when, where and how you work. If the work pattern for this role does not meet your needs, we welcome an application and are happy to discuss working arrangements that differ from those advertised.
We offer a unique range of benefits that go above and beyond other NHS Trusts including an enhanced leave package and health and wellbeing support.
From city to countryside, market towns to moors you'll find a place to call home including some of the most affordable places to live in the UK.
Find out more and search live jobs.
Job description
Job responsibilities
For further information with regard to this vacancy please see the attached Job Description and Person Specification.
Job description
Job responsibilities
For further information with regard to this vacancy please see the attached Job Description and Person Specification.
Person Specification
Skills and Competencies
Essential
- Ability to commute effectively between the various sites with access to appropriate means of transport is essential
- Able to demonstrate inter-personal communication skills
- Able to plan and prioritise effectively
- Good telephone manner
- A team player
- Ability to motivate others
- Ability to demonstrate ethical values and attitudes within a culture of equality and diversity
- Confidential and trustworthy
Desirable
- Interest or experience in working in relevant area.
- Working knowledge of wider health or social care systems, processes, policies and procedures
Qualifications and Knowledge
Essential
- Care certificate or willingness to undertake
- Advanced keyboard skills: RSA/OCR III or equivalent/Advanced ECDL
- 3 or more GCSE/O levels which must include English and Maths
- 'A' Level/BTEC Diploma/NVQ3 Business Administration/Customer Service or equivalent experiential learning oOR demonstrable experience within A&C field at Advanced level
Desirable
Experience
Essential
- Experience of inputting data into systems and maintaining records
- Demonstratable experience of practice and procedures relevant to the area of work.
- Experience of preparing agendas and papers and writing minutes
- Knowledge and experience of IT systems, including Microsoft Office applications
Desirable
- Experience of use of Microsoft Teams
- Experience of using Trust IT Systems - e.g. Lorenzo, ESR, Oracle
Person Specification
Skills and Competencies
Essential
- Ability to commute effectively between the various sites with access to appropriate means of transport is essential
- Able to demonstrate inter-personal communication skills
- Able to plan and prioritise effectively
- Good telephone manner
- A team player
- Ability to motivate others
- Ability to demonstrate ethical values and attitudes within a culture of equality and diversity
- Confidential and trustworthy
Desirable
- Interest or experience in working in relevant area.
- Working knowledge of wider health or social care systems, processes, policies and procedures
Qualifications and Knowledge
Essential
- Care certificate or willingness to undertake
- Advanced keyboard skills: RSA/OCR III or equivalent/Advanced ECDL
- 3 or more GCSE/O levels which must include English and Maths
- 'A' Level/BTEC Diploma/NVQ3 Business Administration/Customer Service or equivalent experiential learning oOR demonstrable experience within A&C field at Advanced level
Desirable
Experience
Essential
- Experience of inputting data into systems and maintaining records
- Demonstratable experience of practice and procedures relevant to the area of work.
- Experience of preparing agendas and papers and writing minutes
- Knowledge and experience of IT systems, including Microsoft Office applications
Desirable
- Experience of use of Microsoft Teams
- Experience of using Trust IT Systems - e.g. Lorenzo, ESR, Oracle
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
