Job summary
The Hull Integrated Care Team for Older People have an exciting opportunity for an enthusiastic individual to join a dynamic team, supporting older adults with complex and enduring mental health needs.
This apprenticeship offers an excellent opportunity for a creative and talented individual who is willing to learn and is interested in developing their career. As a Trust, we see the value in supporting the development and progression of our people through apprenticeship pathways, combining vocational learning with on the job experience. The duration of this apprenticeship will be between 18 and 21 months and on successful completion you will progress into the Band 2 role of an Administration Assistant.
Main duties of the job
The post holder will work as an essential member of the Hull Integrated Care Team for Older People and support in delivering an effective, efficient, responsive and high quality service.
Provide administrative support to clinical teams and support services within standard administrative and/or reception procedures.Contribute to the planning and development of the service/department as a member of the team.
Work towards the completion of the selected apprenticeship standard whilst working closely with the team to gain the required skills, knowledge and behaviours for the role.
Core FunctionsPreparing and editing letters, reports, memos, and emailsScanning and printing documentsAnswering phone calls and taking messagesAnswering the door when patients come for appointmentsPost - to take letters to the front reception and pick up any for the teamHelp with the staff safe list - lone working procedureAccessing SystmOne to accept referralsMaintaining the storage of files/folders on serversRecording meeting minutesCovering reception
About us
We are an award winning and CQC rated good health and social care Trust delivering integrated services across Hull, East and North Yorkshire. Find out more on our website
We are a forward thinking and dynamic Trust with a real commitment to staff development. We value our colleagues and invest in them to ensure they have the right skills to deliver outstanding care.
We are proud to score above or equal to the average for all NHS People Promise theme areas demonstrating our commitment to improve the experience of working in the NHS for everyone. Wherever you work we know you will receive a warm welcome and all the support you'll need to get you started.
We recognise the positive value of diversity and promotes equality whilst challenging discrimination. We welcome and encourage job applications from people of all backgrounds.
Work life balance is about having influence and flexibility over when, where and how you work. If the work pattern for this role does not meet your needs, we welcome an application and are happy to discuss working arrangements that differ from those advertised.
We offer a unique range of benefits that go above and beyond other NHS Trusts including an enhanced leave package and health and wellbeing support.
From city to countryside, market towns to moors you'll find a place to call home including some of the most affordable places to live in the UK.
Find out more and search live jobs.
Job description
Job responsibilities
For further information for this vacancy please see the attached Job Description and Person Specification.
Job description
Job responsibilities
For further information for this vacancy please see the attached Job Description and Person Specification.
Person Specification
Qualifications and Knowledge
Essential
- Standard keyboard skills e.g. RSA/OCR II or equivalent
- Standard keyboard skills e.g. RSA2, ECDL or demonstrable experience within A&C field at standard level
- To have some knowledge of office procedures, clerical/reception work
- Literate and numerate
Desirable
- 3 or more GCSE/O levels
- 2 GCSEs/O levels English and Maths
- Working towards Advanced keyboard skills e.g. Advanced ECDL or RSA III/OCR
- NVQ2 or equivalent experiential learning
- Knowledge of a range of work procedures and practices
- Literacy and Numeracy at Level 2
Experience
Essential
- Experience of working with the general public
- Knowledge of IT systems
Desirable
- Demonstrable experience of practice and procedures relevant to the area of work
- Knowledge of Trust IT systems e.g.ESR
Skills and Competencies
Essential
- Able to demonstrate inter-personal communication skills
- Able to plan and prioritise effectively and work within defined deadlines
- Good telephone manner
- A team player
- Ability to demonstrate ethical values and attitudes within a culture of equality and diversity
- Confidential and trustworthy
Person Specification
Qualifications and Knowledge
Essential
- Standard keyboard skills e.g. RSA/OCR II or equivalent
- Standard keyboard skills e.g. RSA2, ECDL or demonstrable experience within A&C field at standard level
- To have some knowledge of office procedures, clerical/reception work
- Literate and numerate
Desirable
- 3 or more GCSE/O levels
- 2 GCSEs/O levels English and Maths
- Working towards Advanced keyboard skills e.g. Advanced ECDL or RSA III/OCR
- NVQ2 or equivalent experiential learning
- Knowledge of a range of work procedures and practices
- Literacy and Numeracy at Level 2
Experience
Essential
- Experience of working with the general public
- Knowledge of IT systems
Desirable
- Demonstrable experience of practice and procedures relevant to the area of work
- Knowledge of Trust IT systems e.g.ESR
Skills and Competencies
Essential
- Able to demonstrate inter-personal communication skills
- Able to plan and prioritise effectively and work within defined deadlines
- Good telephone manner
- A team player
- Ability to demonstrate ethical values and attitudes within a culture of equality and diversity
- Confidential and trustworthy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Humber Teaching NHS Foundation Trust
Address
Townend Court Block A
298 Cottingham Road
Hull
HU6 8QG
