Job summary
Are you an enthusiastic and motivated customer focused Service Desk Engineer? IT Services at Humber Teaching NHS Foundation Trust are looking to recruit to their busy team based at Willerby Hill.
Working 37.5 hours a week between 8am and 5pm Mondays to Fridays thesuccessful candidate provides the first point of contact for all IT related Incidents and Service Requests. The majority of support is provided remotely, with an element of in person support for customers who bring equipment to the department.
The post also offers opportunities to join our Out of Hours rota.
Main duties of the job
The successful candidate will have:
- Prior Service Desk experience, minimum of 1 year.
- Ability to provide excellent IT support for Microsoft software with emphasis on Windows 10/11 and Office 365.
- Excellent customer service skills
- Ability to communicate effectively (both written, verbally and in person)
- Troubleshooting skills
- Ability to write technical documentation for the Service Desk Knowledge Base
- Excellent organisational skills
- Ability to work in a busy pressurised environment
About us
We are an award winning and CQC rated good health and social care Trust delivering integrated services across Hull, East and North Yorkshire.Find out more on our website
We are a forward thinking and dynamic Trust with a real commitment to staff development. We value our colleagues and invest in them to ensure they have the right skills to deliver outstanding care.
We are proud to score above or equal to the average for all NHS People Promise theme areas demonstrating our commitment to improve the experience of working in the NHS for everyone. Wherever you work we know you will receive a warm welcome and all the support you'll need to get you started.
We recognise the positive value of diversity and promotes equality whilst challenging discrimination. We welcome and encourage job applications from people of all backgrounds.
Work life balance is about having influence and flexibility over when, where and how you work. If the work pattern for this role does not meet your needs, we welcome an application and are happy to discuss working arrangements that differ from those advertised.
We offer a unique range of benefits that go above and beyond other NHS Trusts including an enhanced leave package and health and wellbeing support.
From city to countryside, market towns to moors you'll find a place to call home including some of the most affordable places to live in the UK.
Find out more and search live jobs.
Job description
Job responsibilities
For further information with regard to this vacancy please see the attached Job Description and Person Specification
Job description
Job responsibilities
For further information with regard to this vacancy please see the attached Job Description and Person Specification
Person Specification
Qualifications
Essential
- Level 3 qualification or equivalent experience, advanced European Computer Driving Licence (ECDL) or equivalent knowledge
Desirable
- Recognised professional IT qualification e.g. Microsoft MCP, MTA, Cisco CCENT, CompTIA
Knowledge
Essential
- Knowledge of some IT work procedures and practices.
- Knowledge of one or more computer system(s), hardware or software, or telephony systems acquired through diploma or equivalent experience
- An understanding of relevant policy, legislation drivers and their application to the relevant service area.
Desirable
- Knowledge of a range of IT work procedures and practices
Experience
Essential
- Experience of providing IT and telecoms support in a customer focused environment
- Experience of supporting a range of IT systems e.g. Mobile and Desktop operating Systems, IT networks and Smartphone / Tablets.
Desirable
- Experience of computer hardware repairs
Skills and Competencies
Essential
- Standard level of keyboard skills
- Fault Finding/analytical skills
Person Specification
Qualifications
Essential
- Level 3 qualification or equivalent experience, advanced European Computer Driving Licence (ECDL) or equivalent knowledge
Desirable
- Recognised professional IT qualification e.g. Microsoft MCP, MTA, Cisco CCENT, CompTIA
Knowledge
Essential
- Knowledge of some IT work procedures and practices.
- Knowledge of one or more computer system(s), hardware or software, or telephony systems acquired through diploma or equivalent experience
- An understanding of relevant policy, legislation drivers and their application to the relevant service area.
Desirable
- Knowledge of a range of IT work procedures and practices
Experience
Essential
- Experience of providing IT and telecoms support in a customer focused environment
- Experience of supporting a range of IT systems e.g. Mobile and Desktop operating Systems, IT networks and Smartphone / Tablets.
Desirable
- Experience of computer hardware repairs
Skills and Competencies
Essential
- Standard level of keyboard skills
- Fault Finding/analytical skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
