Job summary
The NHS Humber Teaching Trust is looking to recruit an Administration Assistant Apprentice (Band 2) at Westlands As a Trust, we see the value in supporting the development and progression of our people through apprenticeship pathways, combining vocational learning with on the job experience.
You will undertake a Level 3 Business Administration Apprenticeship whilst you work closely with your new team to gain the essential skills, knowledge and behaviours for this new role. The duration of this apprenticeship will be 15-18 months and during this time you will be paid the national apprenticeship wage for the first 12 months with an increase to national living wage (23 and over) for the remaining time on your apprenticeship. On successful completion of your apprenticeship, you will progress into a Band 2 Administrator role.
Do you enjoy helping patients and working in a fast paced environment, if so this could be the role for you. Candidates will need to be organised, able to solve problems and work to tight deadlines, whilst maintaining accuracy and attention to detail. Excellent communication skills and a friendly, approachable nature are essential for this role as you will have lots of contact with patients.
You will be the first point of contact for our patients either face to face or on the telephone. You will work collaboratively with the practice team to meet the needs of patients, nurses and GPs.
Hours of work to be discussed.
Main duties of the job
To provide administrative support to and contribute to the planning and development of the department as a member of the team.
You will be required to greet staff, colleagues, families, carers and patients at reception, deal with telephone enquiries from community teams regarding appointments and input data into administration systems, so excellent keyboard skills are required. Also you will be required to photocopy and scan legal paperwork, answer the door due to being a locked unit you will be responsible for letting people in and out of the building
Westlands is a 24 hour Inpatient services and you will be required to work between 09:00-17:00 Monday to Friday. A degree of flexibility to cover is expected to cover for annual leave / sickness.
The role is varied and highly demanding, requiring a person with exceptional organisational ability and able to work under pressure while providing a positive and responsive professionalism on behalf of the practice.
About us
We are an award winning and CQC rated good, health and social care Trust that delivers care to communities in Hull, East Yorkshire, Scarborough and Ryedale & Whitby. We deliver safe, effective and integrated health services that improve the physical, mental and social health and wellbeing of patients and service users.
To find out about our wide range of services including mental health, learning disabilities, children and young people service, Forensic, Community and Primary Care visit our website humber.nhs.uk/Services
You'll join our team of over 3600 colleagues that work together across our wide geography and specialties to change lives daily. We're extremely proud of our Trust community, knowing you can expect to receive a warm welcome and all the support you'll need from your new team to get you started.
We recognise the positive value of diversity and promotes equality whilst challenging discrimination. We welcome and encourage job applications from people of all backgrounds.
Job description
Job responsibilities
For further information with regard to this vacancy please see the attached Job Description and Person Specification
Job description
Job responsibilities
For further information with regard to this vacancy please see the attached Job Description and Person Specification
Person Specification
Qualifications
Essential
- Standard keyboard skills e.g. RSA2, ECDL
- Standard keyboard skills e.g. RSA/OCR II or equivalent OR demonstrable experience within A&C field at standard level
- 2 GCSEs/O levels English and Maths
Desirable
- 3 or more GCSE / O levels
- Working towards Advanced keyboard skills, eg Advanced ECDL or RSA III / OCR
- NVQ2 or equivalent experiential learning
essential
Essential
- This job requires a commitment to complete the apprenticeship in the allocated time alongside the job role, if you have previously completed this qualification you can not apply.
Eligibility
Essential
- To be eligible for a funded apprenticeship, you must i. be a resident in the UK/EU for the last three years ii. you must not hold the same level of qualification (or above) in the same pathway or subject ie BTEC
Knowledge
Essential
- To have some knowledge of office procedures, clerical/reception work.
- Literate and numerate
Desirable
- Knowledge of a range of work procedures and practices
- Literacy and Numeracy at Level 2
Experience
Essential
- Knowledge of IT systems
- Experience of working with the general public
Desirable
- Demonstrable experience of practice and procedures relevant to the area of work
- Knowledge of Trust IT systems eg ESR
Personal Skills & Attributes
Essential
- Good telephone manner
- Able to plan and prioritise effectively and work within defined deadlines
- Able to demonstrate inter-personal communication skills
Person Specification
Qualifications
Essential
- Standard keyboard skills e.g. RSA2, ECDL
- Standard keyboard skills e.g. RSA/OCR II or equivalent OR demonstrable experience within A&C field at standard level
- 2 GCSEs/O levels English and Maths
Desirable
- 3 or more GCSE / O levels
- Working towards Advanced keyboard skills, eg Advanced ECDL or RSA III / OCR
- NVQ2 or equivalent experiential learning
essential
Essential
- This job requires a commitment to complete the apprenticeship in the allocated time alongside the job role, if you have previously completed this qualification you can not apply.
Eligibility
Essential
- To be eligible for a funded apprenticeship, you must i. be a resident in the UK/EU for the last three years ii. you must not hold the same level of qualification (or above) in the same pathway or subject ie BTEC
Knowledge
Essential
- To have some knowledge of office procedures, clerical/reception work.
- Literate and numerate
Desirable
- Knowledge of a range of work procedures and practices
- Literacy and Numeracy at Level 2
Experience
Essential
- Knowledge of IT systems
- Experience of working with the general public
Desirable
- Demonstrable experience of practice and procedures relevant to the area of work
- Knowledge of Trust IT systems eg ESR
Personal Skills & Attributes
Essential
- Good telephone manner
- Able to plan and prioritise effectively and work within defined deadlines
- Able to demonstrate inter-personal communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
