Job summary
Are you looking for a new challenge or ready for a career working with a specialist area of work? An amazing opportunity has arisen to join the Sensory Processing Service as an administration assistant, supporting the the team and being a crucial part of our service. The Sensory Service provides sensory processing advice/support and assessments with children and young people in Hull and the East Riding of Yorkshire.
The successful applicant will undertake a range of administrative duties under the supervision and management of the service leads and therapy team.
We are looking for an enthusiastic, motivated and flexible person to work within our busy children's service. You will be working within a within a supportive, friendly team who are passionate about making a difference to the children, young people and families who we work with.
You will be given the opportunity to access relevant training, and development opportunities and regular supervision will be provided.
Main duties of the job
The main duties will be processing referrals and booking appointments over the telephone and online. Being the first point of contact, you will have excellent interpersonal and organisational skills and be able to deal with a diverse range of queries and project a professional image and provide daily support and assistance to the Occupational Therapists and assistants.
The successful candidate will be required to work to Trust standards in maintain both electronic/computerised records. Applicants must have previous experience of carrying out general administrative procedures in an office environment. Experience of using software packages including Microsoft Word and Excel are essential.
About us
We are an award winning and CQC rated good, health and social care Trust that delivers care to communities in Hull, East Yorkshire, Scarborough and Ryedale & Whitby. We deliver safe, effective and integrated health services that improve the physical, mental and social health and wellbeing of patients and service users.
To find out about our wide range of services including mental health, learning disabilities, children and young people service, Forensic, Community and Primary Care visit our website humber.nhs.uk/Services
You'll join our team of over 3600 colleagues that work together across our wide geography and specialities to change lives daily. We're extremely proud of our Trust community, knowing you can expect to receive a warm welcome and all the support you'll need from your new team to get you started.
We recognise the positive value of diversity and promotes equality whilst challenging discrimination. We welcome and encourage job applications from people of all backgrounds.
Job description
Job responsibilities
For further information please see the attached Job Description and Person Specification for this vacancy
Job description
Job responsibilities
For further information please see the attached Job Description and Person Specification for this vacancy
Person Specification
Qualifications
Essential
- Standard keyboard skills e.g. RSA2, ECDL
- Standard keyboard skills e.g. RSA/OCR II or equivalent OR demonstrable experience within A&C field at standard level
- 2 GCSEs/O levels English and Maths
Desirable
- 3 or more GCSE / O levels
- Working towards Advanced keyboard skills, eg Advanced ECDL or RSA III / OCR
- NVQ2 or equivalent experiential learning
Knowledge
Essential
- To have some knowledge of office procedures, clerical/reception work.
- Literate and numerate
Desirable
- Knowledge of a range of work procedures and practices
- Literacy and Numeracy at Level 2
Experience
Essential
- Knowledge of IT systems
- Experience of working with the general public
Desirable
- Demonstrable experience of practice and procedures relevant to the area of work
- Knowledge of Trust IT systems eg ESR
Personal Skills & Attributes
Essential
- Good telephone manner
- Able to plan and prioritise effectively and work within defined deadlines
- Able to demonstrate inter-personal communication skills
Person Specification
Qualifications
Essential
- Standard keyboard skills e.g. RSA2, ECDL
- Standard keyboard skills e.g. RSA/OCR II or equivalent OR demonstrable experience within A&C field at standard level
- 2 GCSEs/O levels English and Maths
Desirable
- 3 or more GCSE / O levels
- Working towards Advanced keyboard skills, eg Advanced ECDL or RSA III / OCR
- NVQ2 or equivalent experiential learning
Knowledge
Essential
- To have some knowledge of office procedures, clerical/reception work.
- Literate and numerate
Desirable
- Knowledge of a range of work procedures and practices
- Literacy and Numeracy at Level 2
Experience
Essential
- Knowledge of IT systems
- Experience of working with the general public
Desirable
- Demonstrable experience of practice and procedures relevant to the area of work
- Knowledge of Trust IT systems eg ESR
Personal Skills & Attributes
Essential
- Good telephone manner
- Able to plan and prioritise effectively and work within defined deadlines
- Able to demonstrate inter-personal communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
