Clinical Genetics Cancer Patient Pathway Coordinator

Job summary

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, patient focussed and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of this role will be carried out in each service. The standard job summary is described below:

To liaise with staff who update patient pathway details to review and update protocols.

To work within the Clinical Support Team to deliver high quality administrative services to allocated clinical team.

To monitor designated patients throughout their pathway, from point of entry, escalating issues promptly, in order to ensure compliance with waiting time standards.

As required, support the coordination of national and local audits/data by effective data collection.

Main duties of the job

• Support the Cancer Service Line Manager, Assistant Service Manager and Service Manager to deliver high-quality administration.
• To be the key contact for the allocated grouping of consultants, their junior doctors and genetic Counsellors, for all patient related and administrative matters.
• To be the key contact for all patients under the allocated grouping of consultants.
• To coordinate specialist/multi-disciplinary clinics; this will include liaising with booking teams in other specialities, chasing of results/reports from external centres, diary management,sending out of clinic details and sample bottles to patients, being first point of contact for patient queries, and preparation of clinic notes.
• Co-ordinate/liase with external laboratories.
• Manage/re-direct cancer queries.
• Manage clinic templates: cancel/reduce clinics for leave, balance capacity with available doctors.
• Communicate with clinicians and admin staff in other departments and hospitals to obtain admission summaries, clinic letters, pathology reports, test results or other documentation as directed by the clinical team.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

o Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK

o St Mark's Hospital: an internationally renowned specialist centre for bowel disease

o Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice

o Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.