Overseas Visitor Manager

Job summary

We are recruiting a high-calibre and experienced manager who aligns with our HEART values to lead our Overseas Visitors Service, a vital part of our award-winning Finance Department.

Key responsibilities of the Overseas Patient Manager include:

- Effective Trust-wide management of overseas visitor processes and Injury Cost Recovery/Road Traffic Accident claims across our three sites: Northwick Park, Central Middlesex, and Ealing Hospitals.

- Developing and maintaining Trust-wide policies and procedures for the service.

- Managing a large team across the three hospital sites.

- Acting as the main management contact for external and internal stakeholders in relation to the service.

- Driving the continuous development of the department.

This is a senior post within the Finance Directorate, offering leadership responsibility for a Trust-wide service. The post holder is expected to make a positive contribution to the overall objectives of the Directorate and the Trust, including demonstrating our HEART values and, as part of our commitment to continuous improvement, supporting our aspiration to achieve Level 3 "Towards Excellence" accreditation from One NHS Finance.

Main duties of the job

- Effective Trust-wide management of overseas visitor processes and Injury Cost Recovery/Road Traffic Accident claims across our three sites: Northwick Park, Central Middlesex, and Ealing Hospitals.

- Developing and maintaining Trust-wide policies and procedures for the service.

- Managing a large team across the three hospital sites.

- Acting as the main management contact for external and internal stakeholders in relation to the service.

- Driving the continuous development of the department.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.