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London North West University Healthcare NHS Trust

Outpatients Team Leader

The closing date is 31 July 2025

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Job summary

Management of outpatient clinics

Management of patients RTT pathway

Line management of the administrative team

Supporting with service developments

Leading on excellent customer services

Main duties of the job

Leading on outpatient clinics to ensure they are utilised appropriately

RTT pathways for patients

To attend PTL meetings and undertake actions arising

Working with the service manager to implement new processes to improve the service

Line management for the team

Work allocation to ensure all duties are undertaken

Ensure staff are appropriately trained in customer care, mandatory training, and IT systems

Attend meetings and disseminating information

Applying excellent communication and customer service skills

Undertaking administration duties

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

  • Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
  • St Mark's Hospital: an internationally renowned specialist centre for bowel disease
  • Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
  • Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Details

Date posted

22 July 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£35,763 to £43,466 a year Inclusive of High Cost Area Supplement

Contract

Permanent

Working pattern

Full-time

Reference number

337-NP-8898SM

Job locations

Central Middlesex

London

NW10 7NS


Job description

Job responsibilities

Planning and organisation

Assist the Service Manager in the development of integrated business and service plans

Implement solutions to complaints received within the department

Support with policy and service Development

Work with the management team to optimise resources

Maintain service to a level of quality commensurate with Trust guidelines

Support the Service Manager on annual saving programs, as set out by the Trust

Maintain first class customer care

Organise own workload and respond to changed circumstances to ensure that individual deadlines are achieved, and that department deadlines are adhered to

Staff management & leadership

Plan and organise the workload for the team to ensure the service runs efficiently

Develop an effective administrative team

Line management of the team

Provide guidance and support to the team on day-to-day issues arising in the department

Monitor and approval of annual leave

Monitor sick leave and take action as appropriate

Management of Health Roster

Undertaking regular 121s with the team and annual appraisals

Induct all new team members

Chair team meetings and lead on actions

RTT

Validation of patient pathways via FDP system

Escalation of diagnostics and treatments

Prioritising and bringing forward patient appointments in a time sensitive manner

Monitoring long waiting patients and reporting at PTL meetings

Stopping clocks for patient that have had their treatment

Leading on queries in relation to patient pathways

Clinic Management

Undertake weekly checks to ensure that clinics are fully utilised / not overbooked

Allocate team members to adjust or fill clinic as required

Work with the rota coordinator to ensure that clinics are cancelled in a time sensitive manner as required

Attend meetings with the access centre manager

Lead on actions arising from the meeting

Monitor FDP to ensure patients receive first appointment in a timely manner

Update weekly performance data

Highlight areas of concern to the Service Manager

Other Duties

Support with adhoc projects

Purchase items as required via E-Procurement

Build good working relationships with own team, clinicians, senior management team and other services

Effectively communicate with other internal departments, Outpatients, Central Booking Office, Secretaries, Wards and Clinicians,

Ensure staff have fully functioning IT and departmental equipment; logging any breakdowns to the appropriate department and ensuring equipment is safe for use

To undertake other duties appropriate to the post as directed by the Service Manager

Job description

Job responsibilities

Planning and organisation

Assist the Service Manager in the development of integrated business and service plans

Implement solutions to complaints received within the department

Support with policy and service Development

Work with the management team to optimise resources

Maintain service to a level of quality commensurate with Trust guidelines

Support the Service Manager on annual saving programs, as set out by the Trust

Maintain first class customer care

Organise own workload and respond to changed circumstances to ensure that individual deadlines are achieved, and that department deadlines are adhered to

Staff management & leadership

Plan and organise the workload for the team to ensure the service runs efficiently

Develop an effective administrative team

Line management of the team

Provide guidance and support to the team on day-to-day issues arising in the department

Monitor and approval of annual leave

Monitor sick leave and take action as appropriate

Management of Health Roster

Undertaking regular 121s with the team and annual appraisals

Induct all new team members

Chair team meetings and lead on actions

RTT

Validation of patient pathways via FDP system

Escalation of diagnostics and treatments

Prioritising and bringing forward patient appointments in a time sensitive manner

Monitoring long waiting patients and reporting at PTL meetings

Stopping clocks for patient that have had their treatment

Leading on queries in relation to patient pathways

Clinic Management

Undertake weekly checks to ensure that clinics are fully utilised / not overbooked

Allocate team members to adjust or fill clinic as required

Work with the rota coordinator to ensure that clinics are cancelled in a time sensitive manner as required

Attend meetings with the access centre manager

Lead on actions arising from the meeting

Monitor FDP to ensure patients receive first appointment in a timely manner

Update weekly performance data

Highlight areas of concern to the Service Manager

Other Duties

Support with adhoc projects

Purchase items as required via E-Procurement

Build good working relationships with own team, clinicians, senior management team and other services

Effectively communicate with other internal departments, Outpatients, Central Booking Office, Secretaries, Wards and Clinicians,

Ensure staff have fully functioning IT and departmental equipment; logging any breakdowns to the appropriate department and ensuring equipment is safe for use

To undertake other duties appropriate to the post as directed by the Service Manager

Person Specification

Experience & Knowledge

Essential

  • Minimum 3 years team leader experience in the NHS

Organisational skills

Essential

  • Ability to organise workload of team and self

team leader / leadership

Essential

  • in depth leadership skills
Person Specification

Experience & Knowledge

Essential

  • Minimum 3 years team leader experience in the NHS

Organisational skills

Essential

  • Ability to organise workload of team and self

team leader / leadership

Essential

  • in depth leadership skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

London North West University Healthcare NHS Trust

Address

Central Middlesex

London

NW10 7NS


Employer's website

https://www.lnwh.nhs.uk (Opens in a new tab)

Employer details

Employer name

London North West University Healthcare NHS Trust

Address

Central Middlesex

London

NW10 7NS


Employer's website

https://www.lnwh.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Service Manager

Nadine King

nadineking@nhs.net

Details

Date posted

22 July 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£35,763 to £43,466 a year Inclusive of High Cost Area Supplement

Contract

Permanent

Working pattern

Full-time

Reference number

337-NP-8898SM

Job locations

Central Middlesex

London

NW10 7NS


Supporting documents

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