Chemotherapy Department Administrator

Job summary

An exciting opportunity has arisen within the Chemotherapy Day Unit Department for a highly efficient administrator who can support the patient flow through the Day Unit.

We are looking for an individual who is flexible and enthusiastic as well as being resourceful. You will be able support the day unit with a range of administrative duties which include; admissions, discharges, waiting list entries on CERNER and manage new referrals to the service which includes; booking appointments etc

You will need to have experience of managing all office based administration, including effective and appropriate letter skills. Possess excellent customer services skills including telephone and face to face contact with service users.

You should have the ability to think calmly and logically under pressure and have a positive attitude to maintaining high standards at all times. You will be quick to learn, be able to work as part of a team and also possess the ability to work unsupervised using your own initiative.

If you have proven experience of working under pressure, this busy fast paced role could be the job for you.

The chemotherapy service administrator is an integral member of the Macmillan Chemotherapy Unit Team.Working under the supervision of the Senior Sister the post holder will coordinate all administrative aspects ofthe day care service including data collection, reception and clerical duties.

Main duties of the job

? To liaise directly with the patient regarding their treatment, providing information andreassurance and managing patient expectations around the chemotherapy experience? To liaise with the clinical teams and nursing staff to prioritise the scheduling of new referrals.? To schedule all chemotherapy treatment on the Chemotherapy Day Unit (CDU) in line withlocal guidelines and protocols.? To plan patient treatment and unit capacity efficiently, having consideration for a range ofinfluencing factors such as the nursing staff rota, pharmacy turnaround times, availability ofblood results etc.? To ensure that all patients leave the CDU with an appointment for their next chemotherapyassessment clinic and treatment, where appropriate.? To ensure that the coding department receives the required patient information on a dailybasis so that all chemotherapy income can be fully recouped.? To be responsible for regular collection of data and information as requested by the LeadChemotherapy Nurse, Senior Sister and /or Service Manager, including quality statistics andpatient details.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.