Booking co-ordinator

Job summary

The role of the booking co-ordinator is a pivotal post in the Trust. The post holder deals with calls into the department from patients, carers and professionals such as General Practitioners or Trust service leads with regards to new outpatient appointments. The post holder will book new outpatient appointments and reschedule follow up appointments when patients call utilising the Trust systems. There is a range of other administrative duties involved in the post and full training will be given.

Main duties of the job

We are therefore searching for friendly, courteous professionals with a strong background in customer service to work within national and local NHS guidelines in a busy office environment.

Excellent and empathetic telephone manner and computer literacy is a must, as well as an ability to work under pressure to achieve targets.

As outlined above you will be booking outpatient appointments and ensuring clinics are fully utilised.

About us

London North West University Healthcare NHS Trust (LNWUH) is one of the integrated NHS Trusts in the country. Our team of more than 8,000 clinical and support staff serve a diverse population of approximately one million people providing hospital services to the people of Brent, Harrow and beyond.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

To find out more about our Trust, why not view our video we are London North West University Healthcare

LNWUH is a flexible working friendly organisation; we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.